DialogTech vs. InfoCision

If your organization manages a lot of marketing accounts for clients. DialogTech will definitely help automate communications to improve customer experience and marketing performance. This will [be] a very important value added to your service and make you stand out from the competition. Additionally, clients usually find call tracking and reporting very helpful, especially for those who need to listen to prospects call to QS their employees and of course get to understand their audience better.

Incentivized

• It is reliable and never goes down.
• The reporting is simple to use and provides the right data.
• The customer service is great, they always answer the phone.

Incentivized

• Improving the reporting to include graphic displays/data visualization natively rather than exporting to Excel.
• Customize call length reporting and filtering. Options now are <1 minute, 1-5 minutes, etc. But < 2 minutes is a better option because it takes a minute just to get through prompts and listen to a voicemail greeting.

Incentivized

The only reason we would not use IfByPhone again is if our resellers do not need another IVR Solution.

They were typically easy to deal with, and solved our issues quickly, especially later in our use time. In the beginning, it was sometimes difficult to get a fast resolution because the nature of our problems resided in partnerships that they had with vendors for telecom routes.

Incentivized

DialogTech was our current vendor but we were exploring other options because our sister brand, Fitness Together, was utilizing Call Rail. We stayed with DialogTech because we were able to add more features and get a better price[.]

Incentivized

• We were able to get real-time feedback on the success of marketing campaigns and put more money toward them.
• Conversely, we were able to pull money from campaigns that were not performing, which we knew quickly.

Incentivized