DialedIn

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
DialedIn
Score 1.6 out of 10
N/A
DialedIn's (formerly ChaseData) cloud-based Call Center as a Service software provides provides seven automated dialing modes (including predictive, progressive, and TCPA compliant preview mode), skills-based ACD, and IVR, combined in one suite that integrates with third-party applications.
$35
per month per user
Pricing
DialedIn
Editions & Modules
Enterprise Plus (200+ Users)
$35
per month per user
Enterprise (100-199 Users)
$49
per month per user
Professional (50-99 Users)
$79
per month per user
Small Business (5-49 Users)
$99
per month per user
Offerings
Pricing Offerings
DialedIn
Free Trial
Yes
Free/Freemium Version
No
Premium Consulting/Integration Services
No
Entry-level Setup FeeRequired
Additional DetailsDiscount available for annual commitment.
More Pricing Information
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DialedIn
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User Ratings
DialedIn
Likelihood to Recommend
9.0
(0 ratings)
User Testimonials
DialedIn
Likelihood to Recommend
Great architecture, analytics and technical setup processes. Ability to control sub-segments of data for outbound programs and assign dial priority percentages.
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Pros
  • Analytics / reporting
  • Intuitive campaign management
  • Data management
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Cons
  • Chase does regular updates to the agent and admin software to fix issues and improve functionality. Any shortcomings I have found are usually taken care of the next release.
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Alternatives Considered
When all is said and done dialers are designed to do one thing; dial phone numbers. It all boils down to dependability and stability and when you have issues a tech support staff that is available to resolve your issues. I was dissatisfied with the system we had, so I began to look around for an alternative. I chose Chase because of cost, good online reviews and previous experience with the system with a previous employer. I have never regretted it.
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Return on Investment
  • It increases our contact rate and provides real time control of data to maximize our sales efforts and production.
  • Chase provides a means to manage TCPA compliance and DNC lists that is as good or better than any other system I have ever used.
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ScreenShots