Devolutions Server vs. SecureLink Enterprise Access

We love using Devolutions Server as our Privileged Access Management solution! We were able to use it initially for our Information Technology team and after that, we expanded the use to other teams outside of IT, like our Database Admins, etc. Integrating Devolutions Server with Remote Desktop Manager allows our Systems Admins & Engineers to support our environment without having to keep passwords in an Excel file or on Post-It notes! :)

If you need to connect to other servers and PC's then securelink will give you the access you need.

• Multiple way to access your data
• Easy server management
• Of course easy and secure access/storage of your data

• Intuitive. It's been so easy to use and set up. I can set up a vendor, they get the email on how to log in with a link to the site, and they can figure out what to do, for the most part.
• I like the fact that they are still relatively small as an organization. I have strong communication channels with the support staff and they are extremely responsive to any questions I have.
• It's a well thought of product.

• We would like to see some additional reporting options.

• JAVA updates can sometimes break the securelink connection. Securelink needs to do a better job of updating the product to work with new JAVA updates.
• Internet Explorer updates can sometimes break the securelink connection. Securelink needs to do a better job of updating the product to work with new versions of IE.

I think that we will stick with this service for as long as possible.

The only thing that keeps this from being a 10 is that I'm not the sole decision maker. If I was, it would be a 10. Who knows if Oracle is going to produce an overpriced option that does not work well that I'll be forced to move to

The employees at Securelink have always been responsive and seem to be invested in the success of my company. They truly understand what their product means to us so if there is a problem, they are always willing to help. In the rare event that something is found on their end, they will be proactive and reach out to someone to help and get something on calendar for a fix

They don't have the same "Server" option as Devolutions, so you can only access data from the computer program.

I've used WebEx and a few other products like that, but never as an enterprise class solution. Securelink is one of those systems that just seems to make sense when you look at it. Honestly, I stopped my research after i saw this product

• ROI was higher when I used the password server
• The time to set up took a while since the importing from out password vault would not work properly
• The server worked quickly reducing our response time

Incentivized

• Better customer service
• Increased employee efficiency in connecting to client servers
• Any securelink problems cause us to be unable to help our clients with issues and we are at a standstill until Securelink is repaired