Remote Desktop Manager vs. mRemoteNG

Well suited for employees (IT folks) that need to connect to multiple servers frequently and switch between those servers. in particular if not all are in the same domain or use the same OS (Windows/Linux, etc.) Less appropriate for users that only connect to a single remote device in particular if that is less frequent. The standard RDP solution is more than adequate for those users

Incentivized

mRemote is well suited if you need to manage multiple types of servers and/or network devices. Instead of opening a dedicated Putty session and having to manage all of the windows, mRemote can handle all of this with different tabs. If you only have a few devices (less than 10), mRemote could be overwhelming for the need and not quite match up with what you are needing.

Incentivized

• Customer service delivery, whereby you can connect to clients to assist and resolve an incident.
• Working from home logging onto office based machine.
• It helps to attend to a problem more quickly, thereby saving the cost of relocation and commuting to distant places.
• Speed and cost elements are critical here.

Incentivized

• Tabbed Views. Each server remote desktop is viewed in its own separate tab, similar to a web browser. This makes it much quicker and easier to switch between them than using separate windows.
• Storing credentials. You can configure it with log on credentials for each system, saving time on accessing as you don't need to enter a password each time.
• Multiple connection types. I use the traditional RDP the most, but mRemoteNG allows many different connection types, similar to Putty.

Incentivized

• Occasionally there is a UI bug where the sidebar goes missing and you have to delete some files in %localappdata% to bring it back
• Would be great if it could also connect to serverless SQL instances like Azure SQL
• If computer sleeps and wakes with Remote Desktop Manager open it will comtimes ask you to re-login for no reason - as when you close and reopen Remote Desktop Manager it works

Incentivized

• Sadly not seeing much in the way of active development these days.
• Have had a few issues where the config file has been messed up (so learnging to back that up was key).
• Interface is functional but not pretty and can be a bit clunky at times.

Incentivized

I've been using RDM for about 10 years now. I started with the free version, which I used for a few years, and eventually switched to the Enterprise version. I can never go back now! I use this tool for everything and cannot see doing my job without it! Whenever we have someone new come in or bring in a vendor/contractor, they always ask me what RDP tool I'm using. Once I explain about it's features and all, they're usually instantly sold on it. :)

The software is easy to use and intuitive for a team that already works with Cloud or Infrastructure, and it is easy to adapt for teams that use it. (TR) O software é fácil de usar e intuitivo para uma equipe que já trabalha com Nuvem ou Infraestrutura, e é fácil de adaptar para equipes que o utilizam.

Incentivized

It's very easy to setup and use. The tree structure organizes the multiple connections in a hierarchical manner which makes it easy to browse and the tabbed browsing make it simple to switch between multiple ongoing connections You can even export the list of connections and import it to another setup.

Incentivized

I've never had to use support as I've never had an issue. That said, you can open a support ticket right from the UI. The user forums are active, and there are thousands of threads covering many topics. Very easy to get support if needed. This is an easy ten.

Incentivized

Never actually needed to use support so have no idea - honestly it's simple enough to use I'd be surprised if anyone really needs support with it.

Incentivized

The implementation was completely successful. We had no issues!

I could detail what each one does, better or worst than Remote Desktop Manager, but the main thing is, RDM (Remote Desktop Manager) does everything other tools do, faster and more integrated than others. And still saves credentials that could be used by one or more connections, in a better way than other tools.

mRemoteNG is far more useful than LogMeIn when on the same network, or VPN as the servers, as it allows multiple server screens open in multiple tabs. LogMeIn is much more useful when working out of the office for its ability to connect anywhere, but each system accessed is in a separate window making navigation a little tricky. Sometimes I use them in tandem however, LogMeIn to access a machine in my network, then mRemoteNG to access multiple machines from there!

Incentivized

• A common place for storage for all users. Instead of employees using multiple different password management systems, they all use Remote Desktop Manager to store them now.
• We don't have to buy licenses from multiple vendors when everyone uses Remote Desktop Manager.

• Very easy to hand over connections to new starters.
• Having multiple remote protocols in one place is a massive time saver.

Incentivized