Detrack vs. GFI Systems

A well rounded suite to assist with dispatch, driver and customer communications including POD capture and tracking.

Incentivized

When a company wants a single platform that handles all security scanning and evaluation. I would also suggest to a small to medium-sized company that wants a patch management and security vulnerability tool that isn't going to break the bank.

Incentivized

• Automated Communications
• Order Tracking
• Route tracking/updates easing dispatch

Incentivized

• Finding security issues on devices that nothing else will find
• Very customizable solutions for email and security
• Good customer support--when we need help on something, we can get it

Incentivized

• Synchronisation may fail at times.
• Graphic designed could be more attractive as it feels dull at the time.
• Security options could be higher.

Incentivized

• Their agentless patch management could offer realtime status of when a patch fails, or completes.
• Their 3rd party patching inventory could be larger.
• Patches that are released should be vetted prior to release unless its a critical or important patch.

Incentivized

Does mostly everything we need but could use some increased functionality without the requirement of switching screens

Incentivized

The Support zteam for GFI was with us all the way through, and I believe that they had the best support team of all the products that we use and/or tested.

Incentivized

Detrack makes a difference in the time used for training new agents, while veteran agents who are already used to the software of this sort got entangled with the program very easily; the synchronization issues that were the main use in most of the complaints we received were fairly fixed but the impact was not as bad as it could sound but is a pebble in the road nevertheless. Compared to previous programs that we use in different campaigns, which can be very raw than Detrack we had an amazing time using it and teaching it.

Incentivized

GFI Systems MailEssentials is easier to use and much less expensive.

Incentivized

• Lower training times - positive.
• Easy of use for new agents - positive.
• Synchronizing issues - negative.

Incentivized

• GFI Systems does save us a lot of time and makes it very convenient to manage clients. Remote access usually works well.
• For our business GFI Systems is a bit expensive. The total cost is like hiring a full time employee.
• It would be nice if the backup function was more robust and better thought out. Until then, we are seeking another service for our client's backup needs.

Incentivized