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DeskRoll Remote Desktop vs. Remote Desktop Services

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    DeskRoll Remote Desktop

    Score9.5 out of 10
    N/ADeskRoll was built to be easy to use by end-users and IT teams alike. It's browser-based, so users being helped do not need to install any applications on their local device; DeskRoll Remote Desktop Sharing requires only a small app on the remote (controlling) computer. DeskRoll guides users through setup and connection processes for 3 basic scenarios: providing remote assistance to a customer, configuring unattended remote access to a remote computer, or configuring unattended remote…

    $8.25

    per user/per month

    Remote Desktop Services

    Score8.8 out of 10
    N/ARemote Desktop Services from Microsoft is virtual desktop and remote user session technology.N/A
    Pricing
    DeskRoll Remote DesktopRemote Desktop Services
    Editions & Modules
    DeskRoll Lite
    $8.25
    per user/per month
    DeskRoll Pro 1 Month
    $29.95
    per seat
    DeskRoll Starter
    $39
    per user/per year
    DeskRoll Lite
    $99
    per user/per year
    DeskRoll Pro 1 Year
    $299.40
    per seat
    No answers on this topic
    Offerings
    Pricing Offerings
    DeskRoll Remote DesktopRemote Desktop Services
    Free Trial
    YesNo
    Free/Freemium Version
    YesNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup Fee$3.25 per seat/per monthNo setup fee
    Additional DetailsWith each license a user can configure unlimited remote computers to access from any location. Also, users can make unlimited parallel remote connections - each will open in a new browser tab. Users can pause and resume remote sessions.
    More Pricing Information
    Community Pulse
    DeskRoll Remote DesktopRemote Desktop Services
    Considered Both Products
    Tomsk Inc.
    No answer on this topic
    Microsoft
    No answer on this topic
    Key User Insights
    Would buy again
    No answers on this topic
    100%
    Would buy again
    5 Answers
    Delivers good value for the price
    No answers on this topic
    100%
    Delivers good value for the price
    5 Answers
    Happy with the feature set
    No answers on this topic
    100%
    Happy with the feature set
    5 Answers
    Lived up to sales and marketing promises
    No answers on this topic
    100%
    Lived up to sales and marketing promises
    5 Answers
    Implementation went as expected
    No answers on this topic
    80%
    Implementation went as expected
    4 Answers
    Features
    DeskRoll Remote DesktopRemote Desktop Services
    Remote Administration
    Comparison of Remote Administration features of DeskRoll Remote Desktop and Remote Desktop Services
    Feature
    DeskRoll Remote Desktop
    8.2
    2 Ratings
    1% above category average
    Remote Desktop Services
    8.9
    3 Ratings
    9% above category average
    Screen sharing8.02 Ratings9.33 Ratings
    File transfer8.02 Ratings9.33 Ratings
    Instant message7.01 Ratings00 Ratings
    Over-the-Internet remote session10.02 Ratings8.63 Ratings
    Initiate remote control from mobile8.01 Ratings10.02 Ratings
    Multi-platform remote control8.01 Ratings00 Ratings
    Secure remote access with Smart Card authentication00 Ratings8.01 Ratings
    Access to sleeping/powered-off computers00 Ratings8.01 Ratings
    Remote management of servers & workstations00 Ratings9.02 Ratings
    Remote Active Directory® management00 Ratings9.02 Ratings
    Centralized management dashboard00 Ratings9.02 Ratings
    Session record00 Ratings9.52 Ratings
    Monitoring and Alerts00 Ratings8.02 Ratings
    User Ratings
    DeskRoll Remote DesktopRemote Desktop Services
    Likelihood to Recommend
    7.0
    (2 ratings)
    9.3
    (17 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    6.0
    (1 ratings)
    Usability
    -
    (0 ratings)
    6.6
    (2 ratings)
    Performance
    -
    (0 ratings)
    5.0
    (1 ratings)
    Support Rating
    -
    (0 ratings)
    3.0
    (1 ratings)
    Ease of integration
    -
    (0 ratings)
    5.0
    (1 ratings)
    User Testimonials
    DeskRoll Remote DesktopRemote Desktop Services
    Likelihood to Recommend
    Tomsk Inc.
    No answers on this topic
    Microsoft
    No answers on this topic
    Pros
    Tomsk Inc.
    • Ability to remote in at any time
    • Can support unlimited clients with hardware and software issues
    • Multiple remote client logins
    • Cost!
    Incentivized
    Read full review
    Microsoft
    • When you connect with RDS, everything looks and feels (and is) exactly like you're sitting at that desktop. This is great for us and for users.
    • You can sign in with RDS and the desktop will be the same as when you left it (if you choose to set it up that way).
    • Although they take some setup, RemoteApps are a very handy way to let users access a program without requiring them to actually connect to a remote desktop on the server.
    Incentivized
    Read full review
    Cons
    Tomsk Inc.
    No answers on this topic
    Microsoft
    • Remote Desktop Services currently does not support multiple monitors on the terminal server. Unlike other applications such as Teamviewer, there's no feature to toggle between multiple screens even if they were connected to the terminal server.
    • Remote Desktop Services should provide an option to scale up or down the screen size after a connection is established. Currently you can only adjust the screen size prior to a connection is established. So you'll have to take a best guess at what display screen resolution will fit best on your screen.
    • Remote Desktop Services should offer some kind of menu to send special key strokes like Ctrl+Alt+Del to the terminal server. Currently the substitute for that particular combination is Ctrl+Alt+End. But I have yet to discover a replacement for other combination keystrokes such as Alt+PrintScrn.
    Incentivized
    Read full review
    Usability
    Tomsk Inc.
    No answers on this topic
    Microsoft
    No answers on this topic
    Performance
    Tomsk Inc.
    No answers on this topic
    Microsoft
    There are some third party tools available that allow you to manage multiple connections.
    Incentivized
    Read full review
    Support Rating
    Tomsk Inc.
    No answers on this topic
    Microsoft
    No answers on this topic
    Alternatives Considered
    Tomsk Inc.
    Cost, ease of use, file transfer and chat capabilities.
    Incentivized
    Read full review
    Microsoft
    We selected Remote Desktop Services based upon price alone. Other solutions on the market are significantly more expensive, but if your company can foot the bill you should seriously consider products that have been on the market for longer. The lack of an ability to easily upgrade farm servers has been a challenge for us - although it is still faster than updating an application on 2000+ machines. The lack of a centralized management console in 2008 R2 is also challenging, but you get by with the tools available to you. If you don't have the money to spend on Citrix or VMWare Horizon, Remote Desktop Services is a decent replacement.
    Incentivized
    Read full review
    Return on Investment
    Tomsk Inc.
    No answers on this topic
    Microsoft
    No answers on this topic
    ScreenShots

    DeskRoll Remote Desktop Screenshots

    Screenshot of DeskRoll remote connection view - Windows remote desktop.Screenshot of DeskRoll wizard that quickly guides you through basic remote access scenarios.