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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    DeskRoll Remote Desktop

    Score9.5 out of 10
    N/ADeskRoll was built to be easy to use by end-users and IT teams alike. It's browser-based, so users being helped do not need to install any applications on their local device; DeskRoll Remote Desktop Sharing requires only a small app on the remote (controlling) computer. DeskRoll guides users through setup and connection processes for 3 basic scenarios: providing remote assistance to a customer, configuring unattended remote access to a remote computer, or configuring unattended remote…

    $8.25

    per user/per month

    GLPI

    Score9.3 out of 10
    Mid-Size Companies (51-1,000 employees)
    GLPI is an IT Service Management software based on open source technologies. It is a suite for IT, project, financial and user management. GLPI can support companies of any size, and offers both on-premises and cloud (SaaS) solutions.

    $23

    per IT agent/per month

    Pricing
    DeskRoll Remote DesktopGLPI
    Editions & Modules
    DeskRoll Lite
    $8.25
    per user/per month
    DeskRoll Pro 1 Month
    $29.95
    per seat
    DeskRoll Starter
    $39
    per user/per year
    DeskRoll Lite
    $99
    per user/per year
    DeskRoll Pro 1 Year
    $299.40
    per seat
    GLPI Network Cloud
    $23
    per IT agent/per month
    Basic
    $1,455
    for <10 IT agents; <500 IT assets
    Standard
    $4,365
    for <50 IT agents; < 5000 IT assets
    Advanced
    $14,550
    for >51 IT agents; > 5001 IT assets
    Offerings
    Pricing Offerings
    DeskRoll Remote DesktopGLPI
    Free Trial
    YesYes
    Free/Freemium Version
    YesYes
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup Fee$3.25 per seat/per month$1,200 per installation
    Additional DetailsWith each license a user can configure unlimited remote computers to access from any location. Also, users can make unlimited parallel remote connections - each will open in a new browser tab. Users can pause and resume remote sessions.Prices for on-premises support L.3 and editor´s guarantee depends on the number of IT agents and IT assets. The price for GLPI Network Cloud is unique price per IT agent/per month. IT assets are free of charge and unlimited on GLPI Network Cloud. End users are free of charge for both options.
    More Pricing Information
    Features
    DeskRoll Remote DesktopGLPI
    Remote Administration
    Comparison of Remote Administration features of DeskRoll Remote Desktop and GLPI
    Feature
    DeskRoll Remote Desktop
    8.2
    2 Ratings
    1% above category average
    GLPI
    -
    Ratings
    Screen sharing8.02 Ratings00 Ratings
    File transfer8.02 Ratings00 Ratings
    Instant message7.01 Ratings00 Ratings
    Over-the-Internet remote session10.02 Ratings00 Ratings
    Initiate remote control from mobile8.01 Ratings00 Ratings
    Multi-platform remote control8.01 Ratings00 Ratings
    Incident and problem management
    Comparison of Incident and problem management features of DeskRoll Remote Desktop and GLPI
    Feature
    DeskRoll Remote Desktop
    -
    Ratings
    GLPI
    9.0
    2 Ratings
    10% above category average
    Organize and prioritize service tickets00 Ratings10.02 Ratings
    Expert directory00 Ratings8.02 Ratings
    Self-service tools00 Ratings9.02 Ratings
    ITSM collaboration and documentation00 Ratings8.02 Ratings
    ITSM reports and dashboards00 Ratings10.02 Ratings
    ITSM asset management
    Comparison of ITSM asset management features of DeskRoll Remote Desktop and GLPI
    Feature
    DeskRoll Remote Desktop
    -
    Ratings
    GLPI
    8.5
    2 Ratings
    3% above category average
    Configuration mangement00 Ratings9.01 Ratings
    Asset management dashboard00 Ratings8.02 Ratings
    Change management
    Comparison of Change management features of DeskRoll Remote Desktop and GLPI
    Feature
    DeskRoll Remote Desktop
    -
    Ratings
    GLPI
    9.5
    2 Ratings
    12% above category average
    Change requests repository00 Ratings9.01 Ratings
    Service-level management00 Ratings10.02 Ratings
    User Ratings
    DeskRoll Remote DesktopGLPI
    Likelihood to Recommend
    7.0
    (2 ratings)
    9.0
    (2 ratings)
    Usability
    -
    (0 ratings)
    9.0
    (1 ratings)
    User Testimonials
    DeskRoll Remote DesktopGLPI
    Likelihood to Recommend
    Tomsk Inc.
    No answers on this topic
    Teclib
    No answers on this topic
    Pros
    Tomsk Inc.
    • Ability to remote in at any time
    • Can support unlimited clients with hardware and software issues
    • Multiple remote client logins
    • Cost!
    Incentivized
    Read full review
    Teclib
    • Tickering
    • Inventory
    • FAQ
    Incentivized
    Read full review
    Cons
    Tomsk Inc.
    No answers on this topic
    Teclib
    No answers on this topic
    Usability
    Tomsk Inc.
    No answers on this topic
    Teclib
    No answers on this topic
    Alternatives Considered
    Tomsk Inc.
    Cost, ease of use, file transfer and chat capabilities.
    Incentivized
    Read full review
    Teclib
    We selected GLPI because it is free software, and because of the potential it expected to have. We do not consider other alternatives.
    Incentivized
    Read full review
    Return on Investment
    Tomsk Inc.
    No answers on this topic
    Teclib
    • Quick resolution of incidents
    • User satisfaction measurement
    Incentivized
    Read full review
    ScreenShots

    DeskRoll Remote Desktop Screenshots

    Screenshot of DeskRoll remote connection view - Windows remote desktop.Screenshot of DeskRoll wizard that quickly guides you through basic remote access scenarios.

    GLPI Screenshots

    Screenshot of Dashboards for Asset Management and HelpdeskScreenshot of Asset ManagementScreenshot of Asset management: item viewScreenshot of User managementScreenshot of Helpdesk: Kanban viewScreenshot of Helpdesk