DeskDay vs. Workday Professional Services Automation

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
DeskDay
Score 0.0 out of 10
N/A
DeskDay Conversational Service Automation (CSA) is a PSA for MSPs, featuring a chat-first service desk for tech and an in-built multichannel ecosystem (Mobile App, System App & MS Team) for customers, to deliver a smooth chat-led support experience wherever customers are - Microsoft Teams, mobile, or desktop.
$79
per month per user
Workday Professional Services Automation
Score 9.0 out of 10
N/A
Workday Professional Services Automation automates the Opportunity to Cash process, connecting HCM and ERP data to match the right talent to projects, reducing manual errors and revenue leakage.N/A
Pricing
DeskDayWorkday Professional Services Automation
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
DeskDayWorkday Professional Services Automation
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeOptionalNo setup fee
Additional Details
More Pricing Information
Community Pulse
DeskDayWorkday Professional Services Automation
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Medium-sized Companies
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User Ratings
DeskDayWorkday Professional Services Automation
Likelihood to Recommend
-
(0 ratings)
8.2
(25 ratings)
Usability
-
(0 ratings)
6.0
(1 ratings)
Support Rating
-
(0 ratings)
5.0
(1 ratings)
User Testimonials
DeskDayWorkday Professional Services Automation
Likelihood to Recommend
DeskDay
No answers on this topic
Workday
If you are a company with very little administrative or IT staff that can be dedicated to run, train, and launch - this is the perfect tool for you because it requires very little on the set up end and training. It looks like a social network so a platform many are already used to seeing. Its definitely a very powerful product with an easy interface, providing a stellar customer experience
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Pros
DeskDay
No answers on this topic
Workday
  • Consolidated data resource. Allows Workday to be the authority for pay and benefits.
  • Advanced automation for administrators.
  • Self-serve for employees. Allows users to self manage their information.
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Cons
DeskDay
No answers on this topic
Workday
  • Would like to be able to use it for clocking in and out
  • The dashboard user interface could be improved to include more pertinent information
  • Would be nice to hide features that we use other applications for (i.e. org chart, pay, expenses)
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Usability
DeskDay
No answers on this topic
Workday
Its getting more streamlined with update but still has many tools that are unexplained/ not defined well
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Support Rating
DeskDay
No answers on this topic
Workday
With workday support options, I would like to see a more immediately responsive response option. Possibly a chat or a responsive email response team would be helpful.
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Alternatives Considered
DeskDay
No answers on this topic
Workday
I was not on the selection team for Workday Profession Services Automation; it was the HR system used by our parent company. However, I have had several opportunities to work with Workday in other HR roles, and have also worked extensively with Oracle products. Workday Professional Services Automation seems more dynamic than the Oracle Suite I've utilized in the past.
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Return on Investment
DeskDay
No answers on this topic
Workday
  • All in one platform great for businesses with locations across the country
  • We don’t use its learning/training features, or it doesn’t have, which would be nice
  • Reporting features are extensive and, though can be hard to figure out, there is clearly great capability there
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ScreenShots

DeskDay Screenshots

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Workday Professional Services Automation Screenshots

Screenshot of Workday Professional Services Automation Create QuoteScreenshot of Workday Professional Services Automation CRM DashboardScreenshot of Workday Professional Services Automation Opportunity DashboardScreenshot of Workday Professional Services Automation Services Catalog