DeskDay vs. N-able MSP Manager

DeskDay

N-able MSP Manager

25 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
DeskDay	N/A	N/A	DeskDay Conversational Service Automation (CSA) is a PSA for MSPs, featuring a chat-first service desk for tech and an in-built multichannel ecosystem (Mobile App, System App & MS Team) for customers, to deliver a smooth chat-led support experience wherever customers are - Microsoft Teams, mobile, or desktop.	$79 per month per user
N-able MSP Manager	Score10 out of 10	N/A	N-able™ MSP Manager (formerly Solarwinds MSP Manager) is a cloud-based help desk and billing software for IT service providers, which includes a ticketing system, customer portal, technician mobile apps, billing tools, and reporting dashboards. MSP Manager offers a lightweight ticketing system with a quick entry feature that allows users to capture essential information such as customer name, service items, and issue details from any screen. Tickets can also be…	N/A

Pricing

DeskDay

N-able MSP Manager

No answers on this topic

No answers on this topic

Pricing Offerings
DeskDay	N-able MSP Manager
Free Trial
Yes	Yes
Free/Freemium Version
No	No
Premium Consulting/Integration Services
No	No

Optional

No setup fee

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Best Alternatives
	DeskDay	N-able MSP Manager
Small Businesses	Autotask PSA Score8.9 out of 10	Autotask PSA Score8.9 out of 10
Medium-sized Companies	Planview AdaptiveWork Score7.4 out of 10	Planview AdaptiveWork Score7.4 out of 10
Enterprises	Planview AdaptiveWork Score7.4 out of 10	Planview AdaptiveWork Score7.4 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	DeskDay	N-able MSP Manager
Likelihood to Recommend	- (0 ratings)	4.0 (4 ratings)
Support Rating	- (0 ratings)	3.9 (2 ratings)

User Testimonials
	DeskDay	N-able MSP Manager
Likelihood to Recommend	DeskDay No answers on this topic	N-able It's a good company to grow with because as needs change there are more features available. Incentivized Tamara Ham Secretary Read full review
Pros	DeskDay No answers on this topic	N-able Web Based Automated Ticket creation Incentivized chris maddox Senior Consultant Read full review
Cons	DeskDay No answers on this topic	N-able It is just simply too slow! The web interface requires patience, even when moving between tabs or menu choices. This is by far the biggest detracting element of MSP Manager. Input customization -- I would like the settings pages to allow me to customize some input screens, especially the Ticket Entry window. The "Quick Ticket" entry is missing a few key items I want in a trouble ticket, and the full ticket entry window has numerous fields I never use or are always the same, and so it just takes more time and effort than is necessary. Both the asset tracking and the knowledge base should be more robust and integrally tied into the RMM console, so that licenses, serial numbers, procedures, network data are quick and simple to access from either interface. Incentivized Les Klassen Hamm Owner Read full review
Support Rating	DeskDay No answers on this topic	N-able They're good at resolving issues when they arise. Incentivized Tamara Ham Secretary Read full review
Alternatives Considered	DeskDay No answers on this topic	N-able MSP Manager is a fully serviced paid option. Spiceworks is a free helpdesk. They both are very useful, but a company can just outgrow Spiceworks. Incentivized Verified User Read full review
Return on Investment	DeskDay No answers on this topic	N-able We have had to spend time and resources to create our own reports, as MSP Manager does not have them. Searching for a ticket requires scrolling, wasting time Incentivized chris maddox Senior Consultant Read full review
ScreenShots	DeskDay Screenshots	N-able MSP Manager Screenshots