Customer engagements where the solution is 1 or 2 modules. Deloitte works well in small projects. In large projects, Deloitte does not cope well with working with other implementation partners. It would best great if they would invest in getting to know the key players (influential and non). Deloitte works across multiple industries which is a bonus.
Deloitte is proficient in all aspects of customer relationship management. Outside of improving client relationships, they helped us strengthen our compliance and risk management and created internal operational efficiencies. The consultants did a very good job of working together with our team and were very transparent and professional in answering all questions raised during the implementation process. We were all on the same page in the end there were no dissatisfied managers.
The price is a bit steep, but considering how functional it is, it's fair to pay in order to work with a good CRM system.
Some methods of scheduling meetings and overall consistent check-ins could have been more organized and flexible to meet the needs of our organization.
Reports could be a bit better structured and more straight to the point.
Deloitte presented themselves as knowledgeable and really understood our customers' business. They were open to the direction the customer was willing to go with adequate risk analysis. Deloitte showed that they can handle difficult employees and customers who are not open to change and convince them the new process brings value and benefit to the table.
