Secret Server (originally from Thycotic, now from Delinea since the 2021 Thycotic merger with Centrify) is an enterprise password management application, which is available with either a cloud-based or on-premise deployment which emphasizes fast deployment, scalability, and simplicity.
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Self Service Reset Password Management
Score 9.4 out of 10
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The Self Service Reset Password Management, or SSRPM, application from Tools4ever is a self-serve password management application that allows end users to manage their password (e.g. a forgotten password) in a secure fashion without alerting the IT help desk.
Great for managing access to secrets and servers and is more secure than storing passwords in a browser. The browser plugin to autofill passwords works well. Being able to schedule access ahead of time is a big plus for me as I can be forgetful. If you want a lightweight password vault, however, it may not be the best choice.
It's a great tool for limiting (eliminating) calls to your IT department or Help Desk to assist with Windows Login issues. For organizations that don't mind having a dedicated onsite or hosted server to provide this type of service its a great tool to have implemented in the environment.
The sharing functionality NEEDS improvement. We share most passwords at a group level, but then it becomes impossible to share them with a dynamic group and one or two one-off people as well. This is a major shortcoming.
I don't love the interface. I feel like there is an attempt at a dashboard, but it is really not effective.
I've heard, but never seen, that the software can actually change passwords in the target systems. If this is part of its deliverable, I do not know how to use it, and I don't know how you would do that. Seems like a great feature for password management.
The product serves its purpose fairly well. Perhaps an additional feature that can assist remote users would be beneficial.
Sending alerts or notifications when a user has been locked out would be great. We are able to access this information from the Admin Portal but a system generated email would be helpful.
My rating is purely based on the configurational activities, as feature-wise delineation has all the features that are very beneficial for customers, though the implementation is a bit more manual work, which can be reduced with a low-code platform. Along with that, we can have a better UI to have intuitiveness and can manage the platform for shared customers in a better way. Overall, it is a very good tool for PAM.
We explored Jum Cloud and ManageEngine. Delinea is comparable in terms of features; however, the implementation of these tools differs. Delinea is a bit more manual than the other two. However, the licensing and overall ROI are better for Delinea, as it provides almost all market-ready solutions and has a robust licensing mechanism, resulting in a better ROI.
There were no other services that we had the opportunity to compare this to. It seemed to be one of a kind product aside from using some type of biometrics solution.
The best return on investment is that all of our passwords are now up to date and usable by everyone in the department. The old way could only be accessed by one person at a time, and it was frequently wrong.
We save a lot of time in IT by having the passwords easily accessible. We also meet our security audit objectives by using this app instead of, say, an Excel spreadsheet or an old application that is no longer supported, as was the case at a previous workplace.
With the size of our department, we don't have enough passwords to go beyond the free version. It's fully functional, but it costs nothing (except some resources on a VM). ROI on free can't be beat.
