Delinea Secret Server vs. SailPoint Identity Security Cloud

I would recommend Delinea to any organization or colleague, as I have used it to support our shared services model, as well as a dedicated model for people support to customers, for privileged access management. Delinea has provided us with effective methods for handling unnecessary login attempts to the customer infrastructure. Additionally, the connection thread is available in the audit trail for review, which is a valuable feature to have.

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We are happy with the management of the Id, accounts where the user can request any access easily. Also the many connector which Sailpoint is offering in order to onboard lots of applications is quite helpful. The access review module has also have been improve so that large campaigns can we work out easily.

Where we see some improvement is on the UI as here it is not so intuitive for the end user, so that we need to make lots of communications and training so that the user is able to understand how to use it.

For the administration and creation of roles it also would be great to have some improvements here to make it more easily its management.

• Password Management: Its entire purpose, really. Secret Server stores passwords in an incredibly easy to use way. They can be organized in groups, they contain all the information about the site or system the password is used for (including URLs for websites), and even a notes field. You can set up specific policies for expirations and complexity, and Secret Server can even generate strong passwords for you. Using a password is simple, too, since you can just click a button to add it to your clipboard; you don't even have to unmask the password.
• Security: The passwords are stored encrypted in a SQL database, and the application requires an authenticated login. This could be local, but we tie it into Active Directory. Each folder of passwords has groups assigned (in our case, again, AD, but you can make them local groups) with different permission levels, so we can compartmentalize passwords. Desktop technicians don't have access to network switch passwords, etc.
• Easy Setup: It took me about an hour to get the server running, from spinning up the VM to importing our old password list. It took a little longer to organize the passwords into proper folders, and then assigning groups, but it was easy to do.
• Personal Passwords: Each user also gets a personal folder, where they can keep their own, unshared passwords. This is nice for sites or systems with individualized logins (e.g., a firewall, VPN, etc.)
• Favorites: Secret Server lets you tag passwords as "favorites" so you can easily find ones you use constantly. The search feature is nice, but this is nicer.

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• Brings users access, profiles and accounts all into one place
• Manages the Life Cycle Management process across ALL identities, permanent and Temporary
• Secures and manages access to critical applications and resources across the group
• Enables Info. Security to customise, share and delegate authority across the group
• Single version of the truth across our technology platform

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• Personally I would prefer an app instead of a website.
• Can be too many options. Sometimes I just want to add a secret quickly.
• Can be slow to adopt until you get used to how it works.

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• The user interface is not very intuitive. It is hard for the occasional user to navigate through the request process. There are no instructions on the screen to help the user to know what to do. It is left up to the user to figure out what to click on and how to navigate through the process.

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My rating is purely based on the configurational activities, as feature-wise delineation has all the features that are very beneficial for customers, though the implementation is a bit more manual work, which can be reduced with a low-code platform. Along with that, we can have a better UI to have intuitiveness and can manage the platform for shared customers in a better way. Overall, it is a very good tool for PAM.

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Overall usablity is excellent. The product is capable of performing all the expected tasks for a IAM solution.

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I actually haven't had to work with support. I have spoken to a colleague of mine who has worked with support and has been pleased.

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Support for Customizations is very limited.

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Implementation was done correctly and all the requirements were met.

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There were not very many solutions that provided the entire package of taking an account from creation and deactivating it when no longer needed, as well as providing the discovery of unknown service accounts. Other solutions like RoboForm and LastPass did not offer the ability to manage your service accounts and added layers of complication to ensure security.

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The on-prem SailPoint IdentityIQ platform provides the necessary customization that is required in our dynamic environment. Although we may look at a cloud-based Identity Management service again in the future, (there are many advantages), our identity management, authentication, and application assignment processes cannot be quickly consolidated to a single cloud-based service at this time.

• It has increased our security profile within our organization
• it has made implementation of complex password policies easier to achieve
• It has assisted with the hardening of the infrastructure by automatically proecting our service accounts and rotating passwords regularly

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• Over 300,000 password change/reset calls avoided to the helpdesk annually.
• 1,000 plus accounts with proper accesses provisioned via automated birthright processes weekly versus 1-2 days of manual provisioning and approvals. With a call center population that churns many people per week, this brings many dollars of efficiency to the operations teams.
• Flexibility on terminations to manage accounts and access for target applications based on regulatory or business rules to ensure compliance and avoid fines for non-compliance.

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