DealHub is great for making quick quotes on the fly and allows for the ability to draft proposals before going through a deeper internal review process. I love how DealHub auto-updates Salesforce as well, so I don't have to go back and update areas on the opportunity record twice. DealHub also reduces error significantly since it intelligently knows our products and the differentiators that have been set up by our admins.
Any company who needs more monitoring and has frequent contract language changes due to negotiations with parties can utilize the Emptoris Contracts software to a greater extent. Key Business Questions that are answered on Emptoris:
More clause language.
Multiple language support
Maintenance of the contracts during the life cycle.
Bringing Legacy contracts into new system and its maintenance.
Monitoring the contract and important remainders based on contract.
Complex contract approval process due to the business complexity.
User roles and responsibilities - Privileges.
Version comparison difficulties.
Many more.. There are good amount of features on Emptoris that can be used, which improves the business process cycle times.
Nothing too specific here since this is the first CPQ tool I've used; maybe the training around how the actual DealRoom presents to a customer would have been helpful, but I operate more in an old-school way and like to send my contracts directly to the people I'm working with via email or DocuSign... the whole DealRoom thing scares me a little.
There are a lot of new, exciting products coming out in every field and I believe that there is always something better right over the horizon. If it was my choice, I would review my usage of Emptoris and other software periodically to make sure I'm using the most efficient software possible.
Once it's configured it's relativley maintenance free. Our sales opps team effectively manages the tools It's easy to add new products to the CP-Q. It's flexible for product and service sales. It's security is robust. The approval workflow is easy to understand and use. The integration with CRM is essential for the business
I personally haven't had to reach out directly to the DealHub team, but they did a great job enabling our director of RevOps, who is basically our one-stop shop for all DealHub related questions. We've never had a question (in my experience) that needed to be raised to the actual DH support team.
The above rating for the overall support from Emptoris is for their product / product support, roll out training and refresher training / ongoing training, which is not only good but superior. There is no major or reconizable bad review that can be given to Emptoris at this point in time, from where is stands.
We selected DealHub due to it's guided selling motion and subscription object that helps with expansion, upsell, cross sell and renewal opportunities after the initial sale. The guided selling allows users to think less about the quote process and simply answer questions to get them to an output. The subscription object allows us to make contract amendments mid-term easily while tracking accurately in Salesforce without any problems. The low/no-code aspect of the platform is nice, but I would say that it is more complex than that claim may imply.
We eventually selected Apttus because of its close ties to Salesforce and quick implementation process. We were able to get the application installed and live in just a few weeks. For our purposes, it was a much better fit for us to generate and store contracts for our company without having to force a link to procurement.
DealHub has saved me at least 30 mins on each proposal/quote that I've created. Gone are the days of having to update a Google Sheet, double-check the math, and all the misc. terms or incentives that come along with driving a deal forward.
DealHub reduces my time in Salesforce each quote that's created by about 5 minutes.
DealHub makes the internal approval process much faster as well; Sales Director receives approval via email, if CRO approval is needed, the approval-needed notification is sent right to the CRO, following Director level approval. Clicks not emails.
We won the 2005 Baseline Magazine Award for best ROI related to a technology implementation with an ROI 5544% (see 2005 Baseline ROI Awards, GlaxoSmithkline).
We always felt we could do "two times the work, with half the people and deliver double the savings".
