DataHero is a self-service Cloud BI tool, which uses a drag-and-drop interface to import and analyze data. DataHero integrates with Salesforce, HubSpot, Google Analytics, Dropbox, Strip, Excel and others. The company was founded in 2011 and is based in San Francisco.
$59
per month
Zendesk Explore
Score 8.7 out of 10
N/A
Zendesk offers Explore, a business intelligence and customer analytics tool which integrates with the Zendesk suite featuring ticket analytics, custom fields, dashboards, and other features. Zendesk is migrating customers of the BIME analytics product, which is approaching end of support, to Zendesk Explore in 2019.
N/A
Pricing
DataHero
Zendesk Explore
Editions & Modules
Starter
$59
per month
Premium
$99
per month
Team
$250
per month
No answers on this topic
Offerings
Pricing Offerings
DataHero
Zendesk Explore
Free Trial
Yes
No
Free/Freemium Version
No
No
Premium Consulting/Integration Services
No
No
Entry-level Setup Fee
No setup fee
No setup fee
Additional Details
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More Pricing Information
Community Pulse
DataHero
Zendesk Explore
Features
DataHero
Zendesk Explore
BI Standard Reporting
Comparison of BI Standard Reporting features of Product A and Product B
DataHero
10.0
Ratings
20% above category average
Zendesk Explore
9.0
Ratings
10% above category average
Customizable dashboards
10.00 Ratings
10.00 Ratings
Pixel Perfect reports
00 Ratings
7.10 Ratings
Report Formatting Templates
00 Ratings
9.90 Ratings
Ad-hoc Reporting
Comparison of Ad-hoc Reporting features of Product A and Product B
DataHero
10.0
Ratings
22% above category average
Zendesk Explore
8.3
Ratings
3% above category average
Drill-down analysis
10.00 Ratings
9.50 Ratings
Report sharing and collaboration
10.00 Ratings
10.00 Ratings
Formatting capabilities
00 Ratings
9.00 Ratings
Integration with R or other statistical packages
00 Ratings
4.80 Ratings
Report Output and Scheduling
Comparison of Report Output and Scheduling features of Product A and Product B
DataHero
10.0
Ratings
18% above category average
Zendesk Explore
8.4
Ratings
1% above category average
Publish to Web
10.00 Ratings
6.90 Ratings
Publish to PDF
10.00 Ratings
9.00 Ratings
Report Versioning
00 Ratings
9.00 Ratings
Report Delivery Scheduling
00 Ratings
8.90 Ratings
Delivery to Remote Servers
00 Ratings
8.00 Ratings
Data Discovery and Visualization
Comparison of Data Discovery and Visualization features of Product A and Product B
DataHero ensures every business user in my organization is up to date on key performance metrics and insights through robust data analytics and a configurable data dashboard.
Compared to other analytics functions of other Ticket Management System, Zendesk Explore is the easiest to learn. Moreover, the learning curve is high. Once you pick up the fundamentals, you will be able to create all types of analytic reports. In addition, if you know basic coding or SQL, you can create your own metrics and attributes to capture extremely specific elements such as the tickets that contain a certain word or etc.
As with most "suite" products, if you already use other Zendesk features (Chat, Talk, etc), then Zendesk Explore adds an extra facet to the customer experience. The more we know about our clientele, the better we can understand/anticipate their needs.
I like that we can get as in-depth as we feel is necessary. For example, is just one customer having an issue? Or are many experiencing a similar problem? We can better rack this type of trend using Explore.
Our team can dive deep into the data based on exactly what we're looking for. If the marketing team wants a certain kind of segment, we can give them that info. If we want to sort by date or another set of parameters, we can do that as well.
I rate Zendesk Explore 8 out of 10 for it's overall usability because it offers powerful reporting and analytics with an easy to navigate interface and intuitive dashboards. It helps improve customer satisfaction by providing valuable insights into ticket handling, agent performance and customer satisfaction. Though the complex query builder can be challenging for non technical users.
I haven't interacted with DataHero support, but they must be knowledgeable and responsive regarding how they have documented the features on this tool.
Zendesk Community is extremely useful for Zendesk Explore beginners. The live support provided by Zendesk will also help a lot. If you don't know anything you can ask live support right away. However, one drawback of Zendesk Community and Support is the creation of complex reports on Zendesk Explore. Zendesk Community and Support cannot really help you much if you are trying to build a complex report as they are not a complete expert on it as well.
Both DataHero and Excel4apps are great business intelligence tools, but the latter don't offer room for growth due to unavailability of large and global enterprises BI tools.
Zendesk Explore stands out against Freshchat and Freshdesk for it's deeper analytics capabilities and seamless integration with Zendesk ecosystem. While Freshdesk offers reporting, it lacks on the same level of granular insights and customization that Zendesk Explore provides. Compared to Freshchat which focuses more on live chat and conversational analytics Zendesk Explore excels in historical trend analysis and comprehensive dashboarding. We choose Zendesk Explore for it's robust reporting and drill down capabilities.
