Data Axle Genie vs. Pure Chat by Ruby

Salesgenie is great for business to consumer. If you are a financial adviser, insurance sales rep or solar sales, this is an ideal low-cost database that will help significantly. However, if you sell Business to Business, I would not recommend this product. It is not geared toward corporate structure and doesn't provide any value.

Incentivized

Pure Chat gives you basic functions to chat with customers online. They are also working on chatbots but we haven't them tried yet. Their analytics and reporting are ok - our sales manager isn't impressed.

Incentivized

• I liked the organization of the database it was easy to maneuver.
• Search was fairly easy to maintain.
• If you want to create a list of leads this will work. However, it is primarily for consumer leads not B2B.

Incentivized

• Online chat
• Multiple websites, multiple users
• Supervisor feature

Incentivized

• We have a very specific industry and sometimes drilling down to these leads can be challenging. But with customer service, they have solved this for us.

• Transcripts that could generate in a PDF or Word doc rather than .txt file, option would be nice
• Chat is straight forward so not much room for improvement, we're happy with the service, functionality, and ease of use.

Incentivized

It was good when we had it but there definitely more softwares out there that provide more information, more current contact info and are much more user friendly

Incentivized

Easy to use and great customer service.

Spot on and always available.

Zoom Info is always going to be the most robust. They have the best-verified data in the area. BUT they are incredibly expensive. Data Axel Genie is actually less expensive, but you get what you pay for. You may not have the cleanest contacts, but you have more options.

Incentivized

Most chat products are pretty similar in terms of functionality, it comes down to price and function. I've reviewed Olark and LiveChat when we were searching the marketplace for comparison purposes and both services were very comparable in functionality and pricing however it didn't justify the move from Pure Chat.

Incentivized

• Positive, I was able to generate about three more proposals a week
• Positive nice organization to establish a call list
• Nice structure, great way to target hot or cold leads. Great way to get your feet wet

Incentivized

• Instant connection with our clients and prospects
• Expanded our ability to increase client contact efficiency
• Allows us to stay up to date with the ever changing demand of consumers

Incentivized