Darktrace vs. Zenduty

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Darktrace
Score 8.9 out of 10
N/A
Darktrace AI interrupts in-progress cyber-attacks, including ransomware, email phishing, and threats to cloud environments. It's able to detect and establish baselines for your organization so it can make the distinction between what is and what isn't normal network activity for your organization. This allows it to tackle complex cyber-attacks as they happen and prevent future cyber-attacks from happening.N/A
Zenduty
Score 9.0 out of 10
Small Businesses (1-50 employees)
Zenduty is presented as a collaborative, end-to-end incident management system for the management of always-on services, helping teams orchestrate incident response for creating better user experiences and brand value. Zenduty centralizes critical alerts through predefined notification rules to ensure that the right people are notified at the right time and respond to and resolve incidents before it impacts customers. Zenduty supports over 100+ integrations and alert sources where IT…
$6
per month per user
Pricing
DarktraceZenduty
Editions & Modules
No answers on this topic
Starter
$6
per month per user
Growth
$16
per month per user
Enterprise
$25
per month per user
Offerings
Pricing Offerings
DarktraceZenduty
Free Trial
NoYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsDiscount available for annual pricing.
More Pricing Information
Community Pulse
DarktraceZenduty
Features
DarktraceZenduty
Incident Response Platforms
Comparison of Incident Response Platforms features of Product A and Product B
Darktrace
-
Ratings
Zenduty
9.5
Ratings
8% above category average
Company-wide Incident Reporting00 Ratings10.00 Ratings
Integration with Other Security Systems00 Ratings10.00 Ratings
Attack Chain Visualization00 Ratings9.00 Ratings
Centralized Dashboard00 Ratings10.00 Ratings
Machine Learning to Prevent Incidents00 Ratings9.00 Ratings
Live Response for Rapid Remediation00 Ratings9.00 Ratings
Best Alternatives
DarktraceZenduty
Small Businesses
Auvik
Auvik
Score 9.9 out of 10
ThreatDown, powered by Malwarebytes
ThreatDown, powered by Malwarebytes
Score 8.8 out of 10
Medium-sized Companies
SolarWinds NetFlow Traffic Analyzer (NTA)
SolarWinds NetFlow Traffic Analyzer (NTA)
Score 9.0 out of 10
CrowdStrike Falcon
CrowdStrike Falcon
Score 9.1 out of 10
Enterprises
SolarWinds NetFlow Traffic Analyzer (NTA)
SolarWinds NetFlow Traffic Analyzer (NTA)
Score 9.0 out of 10
CrowdStrike Falcon
CrowdStrike Falcon
Score 9.1 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
DarktraceZenduty
Likelihood to Recommend
8.7
(0 ratings)
9.0
(0 ratings)
Likelihood to Renew
9.7
(0 ratings)
-
(0 ratings)
Usability
9.0
(0 ratings)
-
(0 ratings)
Support Rating
9.4
(0 ratings)
-
(0 ratings)
User Testimonials
DarktraceZenduty
Likelihood to Recommend
Darktrace would be well suited to any environment really; the only constraint would be the budget. The cost scales on the number of devices to be monitored by the product, so it can be quite expensive in larger environments. Any company that would benefit from having 24/7 monitoring of their network would find that this product would suit that need perfectly. It can also create a number of reports, which is useful if you have any requirement to present periodic figures and statistics for your network. There are also additional features available and in development such as Antigena, which can be configured to allow potential threats to be automatically mitigated; it can block connections to a certain address, using certain ports, or it can enforce "normal behaviour" where it will only allow a machine to communicate in a way that Darktrace has observed before and considers normal. This has huge benefits particularly for 24/7 organisations where you don't have the ability to have someone monitoring the network personally at all times, as it could stop a malware outbreak in its tracks.
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Zenduty helps manage the incident alerts end to end. It can e integrated with Slack to alert the team. It's an easy to configure platform that trigger alerts such as Datadog, aws cloudwatch, GCP, etc. Zenduty leverages data to perform rapid RCAs and helps reduce future incidents. It also helps in automated communications for accelerated and frictionless collaboration between support staff and subject matter experts.
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Pros
  • Uses it Al model UEBA to detect anomalies in the behaviour of not only the users in a corporate network but also the routers, servers, and endpoints in that network.
  • Provides a visualisation of both egress and outbound network traffics flowing in and out of the organisation.
  • Darktrace comes with it autonomous AI model detection and responses capabilities.
  • Darktrace as an AI next generation NDR solution, prevents ,contains and quarantines malicious traffics from and into the corporate network.
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  • Real time alerts on critical events
  • Incidents management
  • Tasks delegations and personalised communications
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Cons
  • The system has so many features and places to tweak we found it hard to tune for our use.
  • We met regularly with someone from Darktrace to assist us in processing the alerts
  • The process for mail scanning requires you to reroute mail traffic
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  • Escalation option is limited, only straightforward top down even after re-assigning
  • Override interface is confusing
  • Lack of mobile app alerts and notifications
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Likelihood to Renew
It's a powerfull product that help administrators to provide email security to our organization.
Good metrics about received emails that help us to determine in doubt case if the email is a false positive or it's malware.
They're improving the product releasing continuous updates and have mobile phone app to manage it.
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No answers on this topic
Usability
The Darktrace toolset is very expansive, allowing it to handle many different tasks, but this leads to a user interface that is sometimes not at all intuitive. Icons don't always make sense visually, and the associated tool tips do not always provide enough detail on what action the button performs
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No answers on this topic
Support Rating
Darktrace support is excellent in my experience. They send a competent engineer on-site to provide on-boarding training. They were also very responsive in responding to questions and concerns. Having an individual point of contact who is a competent network and security engineer is not a common experience, at least for me.
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No answers on this topic
Alternatives Considered
We did NOT select Darktrace. OSSIM/AlienVault is a more mature product and it provided better intelligence and reporting. The end user interface is much easier to use - and you can tell built form engineers who have had to do the work. My suggestion for anyone considering Darktrace, is to get the price upfront; do a 30/60 onsite trail; and do the same thing, at the same time, with AlienVault. AlientVault will win every time. I say that because that's exactly what I did.
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Zenduty helps realise tangible impact of the incident resolution by detailed demos. Zenduty pricing is highly competitive and customised compared to other competitors. Zenduty tech support team is easily reachable and helps address any queries/ concerns on priority. Zenduty integration is super quick and easy. Zenduty can also be integrated with other tools such as Slack, gmail for real time updates.
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Return on Investment
  • One big positive is how it helps us with the security assessments that clients have done on us. They are looking to see if we know how we might have unusual/malicious traffic running on the network.
  • If you have a small network and only need 1 appliance, it can be a good ROI and peace of mind.
  • You could go down a hole in trying to spend time looking at all of your traffic with this software. You need to focus only on what it is showing as potential bad traffic.
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  • Decreased incidents by 40%
  • Decrease in incident resolution and escalation time by 50%
  • Increase in CSAT score by 40%
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ScreenShots

Zenduty Screenshots

Screenshot of Zenduty's incident dashboard, which provides a single pane of glass view of critical incidentsScreenshot of Zenduty's incident command center, used to co-ordinate incident response and resolve incidents with speedScreenshot of the integrated communications available to accelerate incident collaboration with Slack and Microsoft TeamsScreenshot of the custom escalation policies that help to ensure swift incident response.Screenshot of an example custom alert routing rule, to route alerts to specific teams or subject matter expertsScreenshot of custom on-call scheduling