Darktrace vs. Heimdal Patch and Asset Management

Darktrace would be well suited to any environment really; the only constraint would be the budget. The cost scales on the number of devices to be monitored by the product, so it can be quite expensive in larger environments. Any company that would benefit from having 24/7 monitoring of their network would find that this product would suit that need perfectly. It can also create a number of reports, which is useful if you have any requirement to present periodic figures and statistics for your network. There are also additional features available and in development such as Antigena, which can be configured to allow potential threats to be automatically mitigated; it can block connections to a certain address, using certain ports, or it can enforce "normal behaviour" where it will only allow a machine to communicate in a way that Darktrace has observed before and considers normal. This has huge benefits particularly for 24/7 organisations where you don't have the ability to have someone monitoring the network personally at all times, as it could stop a malware outbreak in its tracks.

Incentivized

Heimdal Patch and Asset Management is amazing at what it does - keeping all servers and endpoints patched and up to date. It removes the hassle out of manually checking software on each server and endpoint, and frees up the IT team's time to only have to interact with software that won't update automatically.

Incentivized

• Uses it Al model UEBA to detect anomalies in the behaviour of not only the users in a corporate network but also the routers, servers, and endpoints in that network.
• Provides a visualisation of both egress and outbound network traffics flowing in and out of the organisation.
• Darktrace comes with it autonomous AI model detection and responses capabilities.
• Darktrace as an AI next generation NDR solution, prevents ,contains and quarantines malicious traffics from and into the corporate network.

• All updates are delivered across all devices, whether domained or not.
• Ability to add applications to patching regime is excellent.
• Single pain of glass portal for all modules.
• If needed (rarely), support has been first class.

Incentivized

• The system has so many features and places to tweak we found it hard to tune for our use.
• We met regularly with someone from Darktrace to assist us in processing the alerts
• The process for mail scanning requires you to reroute mail traffic

Incentivized

• Interface could be more user friendly but when you know how it works its allright
• Easier way to quickly see what updates are installed on what machines

Incentivized

It's a powerfull product that help administrators to provide email security to our organization.

Good metrics about received emails that help us to determine in doubt case if the email is a false positive or it's malware.

They're improving the product releasing continuous updates and have mobile phone app to manage it.

Incentivized

The Darktrace toolset is very expansive, allowing it to handle many different tasks, but this leads to a user interface that is sometimes not at all intuitive. Icons don't always make sense visually, and the associated tool tips do not always provide enough detail on what action the button performs

Incentivized

Darktrace support is excellent in my experience. They send a competent engineer on-site to provide on-boarding training. They were also very responsive in responding to questions and concerns. Having an individual point of contact who is a competent network and security engineer is not a common experience, at least for me.

Incentivized

We did NOT select Darktrace. OSSIM/AlienVault is a more mature product and it provided better intelligence and reporting. The end user interface is much easier to use - and you can tell built form engineers who have had to do the work. My suggestion for anyone considering Darktrace, is to get the price upfront; do a 30/60 onsite trail; and do the same thing, at the same time, with AlienVault. AlientVault will win every time. I say that because that's exactly what I did.

Incentivized

We assessed both ManageEngine and Qualys (specifically their patch management solution) against Heimdal Patch and Asset Management. Qualys was an outlier in terms of cost and felt complex for setup at the time (I believe this has now improved) when compared to both alternate solutions. When considering our patch solution we also wanted a product that could integrate additional features (Spam filtering, endpoint protection, remote desktop support) under "a pane of glass". Heimdal Patch and Asset Management seemed to cover this off within the best interface at a competitive price for each additional solution.

Incentivized

• One big positive is how it helps us with the security assessments that clients have done on us. They are looking to see if we know how we might have unusual/malicious traffic running on the network.
• If you have a small network and only need 1 appliance, it can be a good ROI and peace of mind.
• You could go down a hole in trying to spend time looking at all of your traffic with this software. You need to focus only on what it is showing as potential bad traffic.

Incentivized

• More Support necessary than without automated patching
• ROI is hard to determine as there was no 3rd party exploit in the time we have used Heimdal Patch and Asset Management

Incentivized