DameWare Remote Support from Austin IT company SolarWinds is remote administration software for the remote control of desktops, laptops, and servers behind or outside the firewall, allowing registry editing, restart services, logging activity, account and password management, and more. The mobile app also provides access from a phone or tablet.
DameWare Remote Support licensing is per technician, the number of end-user remote machines is irrelevant; one technician may receive a license for…
$370
one-time fee
Zoho Assist
Score 8.4 out of 10
N/A
Zoho Assist from Zoho Corporation is a remote administration tool for SMBs and outsourced IT.
$12
per technician/per month
Pricing
SolarWinds Dameware Remote Support (DRS)
Zoho Assist
Editions & Modules
Dameware Mini Remote Control
$370
one-time fee
Dameware Remote Support
$520
one-time fee
Remote Support - Standard
$12
per technician/per month
Unattended Access - Standard
$12
25 unattended computers/per month
Remote Support - Professional
$18
per technician/per month
Unattended Access - Professional
$18
25 unattended computers/per month
Remote Support - Enterprise
$28
per technician/per month
Offerings
Pricing Offerings
SolarWinds Dameware Remote Support (DRS)
Zoho Assist
Free Trial
Yes
Yes
Free/Freemium Version
No
Yes
Premium Consulting/Integration Services
No
No
Entry-level Setup Fee
No setup fee
Optional
Additional Details
DameWare Remote Support and Mini Remote Control are licensed based on the number of technician users that use the software for remote administration. There are no limits or restrictions for the number of end-users supported or the number of remote endpoints/computers supported. As you buy higher counts of licenses, the per-seat pricing goes down giving you a reduced total price.
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More Pricing Information
Community Pulse
SolarWinds Dameware Remote Support (DRS)
Zoho Assist
Features
SolarWinds Dameware Remote Support (DRS)
Zoho Assist
Remote Administration
Comparison of Remote Administration features of Product A and Product B
SolarWinds Dameware Remote Support (DRS)
8.6
Ratings
6% above category average
Zoho Assist
7.1
Ratings
13% below category average
Screen sharing
10.00 Ratings
6.60 Ratings
File transfer
10.00 Ratings
6.80 Ratings
Instant message
8.30 Ratings
3.70 Ratings
Secure remote access with Smart Card authentication
I feel like this is a very robust solution that I would recommend to anyone who relies heavily on remote support. Most of the colleagues I work with already use SolarWinds products to one extent or the other. I feel the price for the solution is very fair and a good value for the product.
We were previously using another remote support solution, but when their pricing increased significantly, we began looking for alternatives. That’s when we discovered Zoho Assist. It offers the same level of functionality and reliability as our previous provider—at a much more reasonable cost. I have already recommended Zoho Assist to multiple other IT professionals.
DameWare Remote Support allows us to connect to the desktop of a user very easily and quickly. It can be configured to use different levels of security making it both fast and secure.
DameWare Remote Support can be deployed to all computers in the environment quickly using the built in capabilities of DameWare.
DameWare provides the ability to get system information as well using the full client not the mini remote control. This is handy in finding running services, events logs, etc and all based on our AD structure.
One user's computer screen is black, no task bar and start button, after system crush, Unattended Access help me remote control it and use tools under quick Launch to change system settings and created new account for the user, so she can work few hours later.
One user computer need help vpn setup but it is not on Unattended Access list, so I create a temporarily Remote Support session, send the link to him by WhatsApp, after he download and install agent, I can connect and remote control it.
Sometimes user computer has randomly happening issue, I will connect it by Zoho Assist, record the remote screen, then will catch the issue and know it's triggered
sometimes I use video chat as a meeting tool with users
The file transfer by web client is useful for me, most of time is to upload files into user computer when it is not able to access our network drive
Connecting to last session is not always the last session.
Saving your position in the Personal Host List would be helpful. I have a folder structure 3 levels deep and when I'm going through a list of computers it is frustrating to have to browse down through the same levels each time.
When connecting to a host, an entry is saved in Saved Host List (even duplicates). I would be nice to have an option to save or not save like a quick connect option.
DameWare Mobile has separate password than desktop and cannot be linked to Active Directory password like desktop.
Improve connection times, especially when I'm on the move and the areas that I go to have low bandwidth, which affect the performance of Zoho Assist in my device.
Allow Zoho Assist to be integrated to other applications
We like DRS for remote support and have been using it for several years. It has made it easy to support our on network users when "hands on" support is required. We currently don't use DRS to its fullest simply because there are other tools that are easier to use, for instance we use AD Manager Plus to handle our AD tasks. I've not found DRS to be all that intuitive to use for anything other than remote support with the Mini Remote Control.
It's effective and easy. It'll do what you want it to do as long as you don't expect the world. I expect it would be even better if you were a Solar Wind shop; for us this is the only thing we use from them, mainly due to price point on other components
The system works. It is well designed and implemented. If the product didn't work, I wouldn't waste my time or my resources on it, but it does. When I connect to a system, it is as if I am at my clients location, sitting at their keyboard. It just works.
I use a Samsung mobile device; DameWare Mobile was working and then after an Android update it started crashing. I reported the issue to DameWare and worked with the technicians and developers to gather data for them to correct the issue. They quickly published a beta release for me to test (which corrected the crashes) and then published an update to the Google Play Store.
Support is terrible. Quick to initially respond with the boilerplate "The information provided by you should be sufficient for my development team to analyse this further. I shall also write back to you as soon as I get an update from them on this regard." And then you will hear nothing more from them. Chase further and you'll get stock responses such as "Our development team are still looking into this," etc.
It helps greatly if you know someone already using DameWare Remote Support. I was fortunate as my tech support guys were using it at their hospital and assisted me through the purchase, download and implementation of remote support. As well as, knowing how many licenses to purchase at the time. You have to make sure that anyone assisting in IT can have access to the program with their own license.
SCCM is pretty decent as a Remote Support tool, the main difference is that, as SCCM is much more, it takes long time to load and uses u lots of resources that are wasted if you only uses it to Remote. Dameware Remote Support is specialized software, so it is powerful enough for all your needs, while being light enough to barely make a dent on the system resources.
We also evaluated Intune remote support offering and TeamViewer. Those two performed worse than Zoho Assist, despite being more expensive, and their multi-platform support didn't match Zoho Assist either. So choosing the latter was a no-brainer for us.
DameWare has allowed us to maintain our non-traditional approach to IT support. It allows our administrators to work from anywhere and has extended their reach to clients domestic and abroad.
Return on investment was realized as soon as we purchased the licenses. We don't have to maintain a large office space or overhead costs due to the flexibility it allows our administrators.
First call resolution has increased drastically since implementing DameWare company-wide. The user no longer has to wait to reproduce an error. We can screen share and view it as it happens and mitigate the issues.
Using Zoho Assist has saved us hundreds of dollars in remote support fees.
The ability to give remote support has not only saved our IT department time and money, but has impacted every department in our organization.
Remote support has allowed us to keep our IT staffing costs low. Instead of hiring more people to move around and manage the flow across the organization, less people can manage more and "be in more than one place at a time".
