CX Moments by Scorebuddy vs. Keatext

CX Moments by Scorebuddy

Keatext

10 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
CX Moments	N/A	N/A	CX Moments, a Scorebuddy solution since the 2021 acquisition, gathers insights from customer conversations to help users discover what bothers customers and hurts a business the most. Users can categorize and trend 100,000's of customer support cases, tickets and live chats.	N/A
Keatext	Score8.8 out of 10	Enterprise companies (1,001+ employees)	Keatext is a CX analytics solution that provides AI-based predictive recommendations to improve customer satisfaction. It finds recommendations in customer responses like reviews, open ended surveys, and contact center tickets to support data-driven decisions and be a more customer-centric organization. Keatext helps users to: Bring forward decisions with impact: Zero in on opportunities to increase ROI and identify strengths and weaknesses…	$550 per month

Pricing

CX Moments

Keatext

No answers on this topic

Basic: $550
per month
Pro: $999
per month
Enterprise: 1650+
per month

Pricing Offerings
CX Moments	Keatext
Free Trial
No	Yes
Free/Freemium Version
No	No
Premium Consulting/Integration Services
No	Yes

No setup fee

No setup fee

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Community Pulse
Key User Insights
	CX Moments	Keatext
Considered Both Products	Scorebuddy No answer on this topic	Keatext No answer on this topic
	Would buy again
	No answers on this topic	100% Would buy again 6 Answers
	Delivers good value for the price
	No answers on this topic	100% Delivers good value for the price 6 Answers
	Happy with the feature set
	No answers on this topic	100% Happy with the feature set 6 Answers
	Lived up to sales and marketing promises
	No answers on this topic	100% Lived up to sales and marketing promises 6 Answers
	Implementation went as expected
No answers on this topic	100% Implementation went as expected 6 Answers

Best Alternatives
	CX Moments	Keatext
Small Businesses	Sogolytics Score9.1 out of 10	Sogolytics Score9.1 out of 10
Medium-sized Companies	Sogolytics Score9.1 out of 10	Sogolytics Score9.1 out of 10
Enterprises	Verint Voice of the Customer Score10 out of 10	Verint Voice of the Customer Score10 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	CX Moments	Keatext
Likelihood to Recommend	- (0 ratings)	9.1 (6 ratings)

User Testimonials
	CX Moments	Keatext
Likelihood to Recommend	Scorebuddy No answers on this topic	Keatext Keatext is adequate and competent for the study of texts, phrases and words in the professional area; to deliver a different approach to customer feedback to provide alternatives that shorten response times; the end goal is to respond proactively and adjust acceptable policies. Incentivized Zheng Khoo Digital Marketing Specialists Read full review
Pros	Scorebuddy No answers on this topic	Keatext You can detect or analyze feelings in French, Italian, Arabic, and English. You can classify text and comments in different languages. Easy to use for both professionals and non-professionals. Use analytics to gain deep insight into what's happening on social media platforms. Simple interface. Incentivized Stanley Kamal Software Engineer Read full review
Cons	Scorebuddy No answers on this topic	Keatext It is only available in French, Arabic, Spanish and English. I really would love it to be in the Hindi language. Incentivized Sharon Khoo Tan Human Resources Director Read full review
Alternatives Considered	Scorebuddy No answers on this topic	Keatext We were using Freshdesk before using Keatext. When it comes to report & dashboard analysis Keatext provides advanced analytics options. Keatext provides high availability with integrations options of mail notifications & SMS notifications as well. Keatext provides chatbot options for auto-respond user queries. Incentivized Anjali Nair content writer specialist Read full review
Return on Investment	Scorebuddy No answers on this topic	Keatext Keatext allows the creation of custom tests to meet the needs of each business. Automate UX research for scalability. Provides analytical data in addition to tracking user experience. Gonzalo Bayona Camiletti Software Engineer Read full review
ScreenShots		Keatext Screenshots