Cvent Surveys vs. Quantum Workplace Engagement Surveys and Pulses

Our company needs surveys to give feedback to our speakers. Cvent Surveys allows attendees to give honest and accurate feedback on the spot after a session ends. It is easier to collect the data, send it to our marketing team, and have them send the feedback to each speaker so they know their strengths but also what needs to be worked on.

Incentivized

I have used the surveys across a couple different organizations and they are easy to use regardless of the level of team member or level of education. Accessing the surveys is also very easy as many in our current organization use their cell phones for access. When I asked them for feedback on the survey, they stated it was very easy to do and did not take too much time to provide feedback.

Incentivized

• It allows for clients to ask questions they need answered.
• It records everything for you and gathers information for both the client and the sales representative to read.
• It is a middleman for the client and Sales rep. It is a wonderful tool and easy to navigate around. People find it easy and simple to use.

• This tool allows us to drill down into departments to get an in-depth feel for the culture in each work group. This is all done while maintaining true anonymity for participants, which is always a staff fear.
• Although we did not make good use of it, TeamPulse includes an online action planning tool that allows department management to work with their teams on the results, drill into the real meaning of those results on a department level, and jointly build action plans that can be tracked in the tool.
• The analysis of the global results by the pros at Quantum Workplace produced an excellent executive overview of the results on an overall and department, job level, tenure and age basis. That analysis and the presentation delivered by Quantum Workplace was exactly what we needed for our leadership team that was new to the engagement survey game.
• Possibly the best feature of Quantum Workplace's engagement survey tool is the statistically significant comparative data from other organizations of similar size, location, type of business, etc. The info has far more value when we are able to see where we stand in relation to other organizations, including some of Quantum Workplace's high performing participants.

Incentivized

• I have had some occasional errors that have come up in the system that don't seem to have an obvious cause. These can be frustrating to overcome, but Cvent support has always been able to resolve these issues.
• Cvent might be a little to rigid at times on the back-end. It could just be my lack of coding experience, but sometimes the html emails and survey templates can be difficult to make as aesthetically pleasing as I would like.
• The opening screen for 'Known Surveys' often bothers me because you cannot add additional fields to the "first page" of the survey. This is only if you are not sending the email through Cvent, so it is not a major flaw.

• We are currently in the process of our survey with 4 days remaining. So far I have only had a positive experience. The only thing I wish is that I could have a better understanding of how our results will be provided. Since we did a custom survey not sure how the reports will work.

Incentivized

1. Ease of itegration to other technologies for automation
2. Intuitive use of the technology
3. Performance (not encountering any network or downtime)
4. Upgrades and updates made frequently enhancing the tool itself
5. Exceptional support team that are quick to respond to any issues or questions
6. Security within Cvent allowing for user groups to be created segregating organizations providing for both protection and security of their data and content
7. Cvent notification process of company changes or improvements
8. Valuable metrics from both the administrative side as well as the survey side of the tool

Everything that I had expected from the survey were delivered with a few more

Incentivized

This program is so versatile to be able to do whatever is needed. There isn't a time that I have built a survey that hasn't done exactly what is needed. No matter how complicated the questions are, the data that is put out is easy for leadership to read and understand. That is what is needed. They shouldn't have to go through complex data and spend a lot of time trying to analyze it.

The survey is very easy to use. Our Team Members were able to take the survey via their cell phones and had little to no trouble completing them in a reasonable period of time. Our folks in the office with computer access were all surprised at how easy and smooth the process to provide feedback went and how quickly they were able to work through each question.

Incentivized

I have not needed to contact support before for this feature in Cvent. The support team for other features have been great though, so I will provide an answer for that. Cvent is on point with their customer care. They’re prompt and make sure the issue is fixed. They will also follow up with you to make sure everything is still working smoothly or if any additional help is needed

Incentivized

The professionals at Quantum really take the time to understand you and your organization and I think this goes a long way in rolling the product out with little to no issues. Their Customer Service Team does an outstanding job of being available or getting back to you in a very short period of time. I do not recall EVER being frustrated because I had to wait to get a question answered or could not get a question answered within a reasonable period of time.

Incentivized

Very easy system to use. I also like how you can customize your survey to work on certain areas you feel are important at the time. They also provide you with a list of questions you can select from as well as implement any custom questions you feel would be beneficial

Incentivized

Cvent survey does exactly what we need it to. There is no reason to look at other products. That effort can be used elsewhere. Information that is kept within the same program makes it easier to compare data across the board and certain functions will not have to be repeated from the foundation since most of the information will flow into other programs within Cvent and we won't have to type all the information over again. It saves time, which is not what a lot of people have.

I had used SurveyMonkey in the past with another employer several years ago. The survey questions used were not great and did not measure what it is we were looking to obtain. At that time, it was also not really user-friendly, but again, this was awhile ago so I am sure they have updated their software since then. Quantum was provided to us free (basic use) from our chamber--which is why we used it. However now that I have experience with Quantam, I will definitely use it again.

Incentivized

• Saved a lot of money, once we brought everything to Cvent, we were able to close out other programs and software subscriptions.
• Seemed a little expensive at first, but once we integrated everything it made much more sense.
• I've gotten good at navigating around Cvent, which has made operations and getting campaigns out much easier.

• Our survey results have probably had the most effect on communication across the organization from the top to the individual departments and has also had an impact on management development. We have used the survey for the past four years and have implemented quarterly staff meetings, a corporate communications platform, and a CEO blog. As a result our employees feel included and value the opportunity to put their questions to the CEO.

Incentivized