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RegOnline by Cvent (Discontinued) vs. TryBooking

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    RegOnline by Cvent (Discontinued)

    Score7.8 out of 10
    N/ARegOnline is part of the Cvent Event Cloud, a comprehensive software platform to help you plan, promote, manage and measure your meetings and events. It will be retired December 2019 and from April 2019 new customers will be onboarded to Cvent Event Management.N/A

    TryBooking

    Score9 out of 10
    N/ATryBooking, from Vanco in Twin Cities, is an event ticketing platform for the community, boasting the lowest fees in the industry and powering 15,000+ events every week.N/A
    Pricing
    RegOnline by Cvent (Discontinued)TryBooking
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    RegOnline by Cvent (Discontinued)TryBooking
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Best Alternatives
    RegOnline by Cvent (Discontinued)TryBooking
    Small Businesses
    SignUpGenius
    Score7 out of 10
    SignUpGenius
    Score7 out of 10
    Medium-sized Companies
    No answers on this topic
    No answers on this topic
    Enterprises
    No answers on this topic
    No answers on this topic
    All AlternativesView all alternativesView all alternatives
    User Ratings
    RegOnline by Cvent (Discontinued)TryBooking
    Likelihood to Recommend
    8.0
    (6 ratings)
    9.0
    (1 ratings)
    Support Rating
    10.0
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    RegOnline by Cvent (Discontinued)TryBooking
    Likelihood to Recommend
    Cvent
    RegOnline is a great tool for multi-track events. It is very user friendly and the software makes it easy to set up multiple tracks. It's even easy to check the progress of your event and make changes without impacting the registration process. The ability to collect data that can be taken back to the C-suite is also nice.
    Incentivized
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    Vanco
    I use TryBooking for all three gala fundraising events. They are well suited to each of these events. My largest gala dinner is 1,600 women at Crown Palladium, which usually sells out in ten minutes. The TryBooking system can handle this onslaught and has streamlined the whole process of ticket purchasing and receipting. Confirmation emails, the creation of guest lists and the collection of data has also been made so much easier with the use of their system.
    Incentivized
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    Pros
    Cvent
    • RegOnline is able to handle credit card payments, cashing out once per month by sending a check to me (paid to the university) via mail. This was the main reason that we needed the site, and it is it's best feature.
    • Customizable options were added this year, and though a little confusing at first they have been great at adding additional details in headers on pages (on pages that I formerly was unable to provide additional instructions).
    • The registration system itself has been useful for managing registrants, and being able to easily update those who still chose to pay 'offline' via check or wire transfer (allowing me to still easily see all paid participants).
    Incentivized
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    Vanco
    • Great at Troubleshooting - can provide quick fix answers over the phone.
    • Great Customer Service - they are always there to answer the phone.
    • Easy to navigate website backend.
    Incentivized
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    Cons
    Cvent
    • You can't easily access a registration unless you click on the edit pencil. It appears that the title of the event is linked but if you click on it you always get an error message. This appearance of being linked should be removed because it causes frustration. Same with the event number. It appears to be a link that can be opened but it goes to the same error message.
    • RegOnline did a big change about 18 months ago which wreaked havoc with registrations. A lot of functionality was lost and it took about a year for them to recover from that. At that time, our education and conferences department got so frustrated, we starting using another registration platform which was not a good experience either and then in early 2018 switched to Cvent.
    • It isn't easy to get in touch with support.
    Incentivized
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    Vanco
    • Would like TryBooking to re-introduce donating fees to NFPs who use their service.
    • The language in the backend of the website is sometimes confusing.
    • Would like more flexibility in the order of how purchasing and data collection happens.
    Incentivized
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    Support Rating
    Cvent
    We've never had an issue they couldn't resolve in one phone call.
    Incentivized
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    Vanco
    No answers on this topic
    Alternatives Considered
    Cvent
    The Department also uses RegFox for training events as well as conferences. One of the main reasons they use RegFox is because of the price, it only charges $0.99 per registration whereas RegOnline charges $3.55 per registration. Because we are a state agency, that can make a big difference to our budget. That being said it is easier to build multi-track events in RegOnline.
    Incentivized
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    Vanco
    No answers on this topic
    Return on Investment
    Cvent
    • Everyone has been incredibly happy being able to pay on credit card! Prior to RegOnline, our only payment options were by check, money order, or wire transfer. I personally had to deposit many, many more personal checks to the university on behalf of participants. So participants have been happy with the credit card option (it was requested by many every year until the switch to RegOnline), but it also has been very helpful at saving me time as well.
    • The negative impact has been that we had a free registration page set up prior to RegOnline, that we dropped fully. So while some participants still pay by check or wire transfer, we still must pay the 'per participant' fee even for participants not paying through RegOnline.
    Incentivized
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    Vanco
    No answers on this topic
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