Cvent Passkey vs. Little Hotelier

If a property is managing a block of 15 or more rooms, Cvent Passkey is extremely helpful as it helps streamline room types, attendee types, and premium up-sell options. If you are working on a smaller group that has specific requirements that restrict their room options, basic booking software will suffice.

• Integration with hotels that have a passkey license.
• Easy to take a quick look and understand a snapshot of your entire event.
• Allows for integration across all departments of our organization.

• The support center for administrators (GroupMax) and the dashboard could be better. Good for beginnings, but there is a lack of detail for more advanced users.
• The process of building a booking site could be easier/more streamlined. We sometimes have to hunt around to find where to edit information.

Incentivized

My best advice is to have one or two people own the Cvent Passkey maintenance.If a person is using the software frequently, you will find tips and usability becomes quite easy. A novice may find some difficulty understanding how inventory distribution works but all of the training courses offered are very useful to help hone in on the craft

Cvent has superb customer service in general. They are always reachable and friendly and are willing to spend as much time in chat or on the phone with you as necessary to get your problems solved. The user-experience within Cvent compared to other registration providers is so much better! In the little time I've had in my field, this is clear to see.

Incentivized

I did not make the purchasing decision to incorporate Passkey into our business standards. I know that while demanding upon set up, it saves a significant amount of time when the main planning portion of the event is in swing. I personally have not used any other products like Cvent Passkey. With the new flex website design, it will not make sense to continue to use passkey when we can incorporate hotel selection into the registration process directly during registration.

• Positive - it gives immediate satisfaction to the client, they don't have to wait for me to be able to send them their rooming list.

Incentivized