Cvent Passkey vs. Cvent Event Diagramming

If a property is managing a block of 15 or more rooms, Cvent Passkey is extremely helpful as it helps streamline room types, attendee types, and premium up-sell options. If you are working on a smaller group that has specific requirements that restrict their room options, basic booking software will suffice.

It's the best software I've used. It allowed me to collaborate on a huge event with multiple stakeholders to ensure the main planner understood the venue and capacity issues. It's also allowed me to realize the scope of venue needs and abilities. Very helpful in visualizing a space

Incentivized

• Integration with hotels that have a passkey license.
• Easy to take a quick look and understand a snapshot of your entire event.
• Allows for integration across all departments of our organization.

• Scaling - I love that you can scale a layout in the program, and it tends to be pretty spot on. For example, we could have 20 different measurements for a street, once we type in a single measurement the rest auto fills (and is REALLY close to accurate).
• Uploading - I love that you can upload images and mark all over them. Particularly, you can upload google earth images for outside festivals, and scale them accordingly.
• Creating - In the program you can create a diagram based on the size of the room. For example, if you know you have a 40x80 tent, you can make a custom layout and build the whole thing.
• Setup Templates - These templates make it easy for you to auto fill an entire room with rounds, rectangles or other formations without having to fill them all in individually.

Incentivized

• The support center for administrators (GroupMax) and the dashboard could be better. Good for beginnings, but there is a lack of detail for more advanced users.
• The process of building a booking site could be easier/more streamlined. We sometimes have to hunt around to find where to edit information.

Incentivized

• A development that would be useful would be the ability to reorder the diagrams to a custom order in one event so that when exported as one document, they are in an order that can be customized to flow well for the meeting planner.

Incentivized

My best advice is to have one or two people own the Cvent Passkey maintenance.If a person is using the software frequently, you will find tips and usability becomes quite easy. A novice may find some difficulty understanding how inventory distribution works but all of the training courses offered are very useful to help hone in on the craft

Cvent Diagramming really does cover the bases for us. It's an easy to use program that anyone can figure out. It's got collaboration features so we can share with clients and they can make their own edits. Venues can send us there floorplans and send directly to us for edits. Overall: their templates, table numbering feature, measuring, scaling and shape/object tools make building floorplans easy

Incentivized

Cvent has superb customer service in general. They are always reachable and friendly and are willing to spend as much time in chat or on the phone with you as necessary to get your problems solved. The user-experience within Cvent compared to other registration providers is so much better! In the little time I've had in my field, this is clear to see.

Incentivized

The support was exceptional, and they remained an arm's reach away for when we ran into any questions after we began using the tool. Overall, we experienced phenomenal customer service. We also had more than one web-based call where their team would walk us through examples and answer any questions we had.

I did not make the purchasing decision to incorporate Passkey into our business standards. I know that while demanding upon set up, it saves a significant amount of time when the main planning portion of the event is in swing. I personally have not used any other products like Cvent Passkey. With the new flex website design, it will not make sense to continue to use passkey when we can incorporate hotel selection into the registration process directly during registration.

It has similar tools that MeetingMatrix has, but the Collaboration, or allowing vendors access is the feature that I appreciate the most that Cvent Event Diagraming offers that MeetingMatrix did not have. It is also easier to save as a PDF to print and email a version to vendors as well

Incentivized

• Positive - it gives immediate satisfaction to the client, they don't have to wait for me to be able to send them their rooming list.

Incentivized

• Has saved us 10+ staff hours per event.
• Has streamlined our registration and check-in process, saving us an hour+ on-site, plus ensuring a safer and more enjoyable experience for staff and attendees.
• Has saved us up to $1,000+ for signature events when managing F&B budget items.

Incentivized