CustomGuide Interactive Training vs. TalentLMS

TalentLMS is user-friendly enough for someone new to LMS management can get a site up and running in a relatively quick manner. It is rather intuitive to operate. My needs have been a rather small scale of 400 learners and TalentLMS more than meets the need to produce a professional-looking and operational website to send customers and staff. The point here is that although I do not know how well it can be up-scaled, it certainly delivers for small to medium organizations to need to get content online

Incentivized

• Report creation and distribution
• Course creation, launch, and individual assignments
• End user friendly for people with little computer skills
• API integration with such platforms as ADP, Microsoft.

Incentivized

• Email notifications have arbitrary limits on what information can be included. For example, you cannot include the user password in any notification email regarding course enrollment, group enrollment, etc.
• Notification emails are not sent out in a reasonable time frame. Sometimes, it takes over 20 minutes for a new user to get their registration email.
• It would be nice to get reports in the base domain containing customer user fields from various branches.

Incentivized

The ease of use, the robustness of the offering, and familiarity. It does everything we need and probably more. We likley don't utilize all the functionality it has as it does what we want it to without having to dig that deep into its tools. Their course library also has saved us some time in terms of saving time from creating some basic courses.

The system is intuitive. It does not have a lot of features that are hidden behind secret menus or elsewhere. There are often multiple ways to get to the same place through different menus without having to go back to the home or root menu. It makes things pretty easy. Additionally, if there is something I can't figure out, there is documentation available to help with that.

I have never run into an issue with downtime in 5 plus years.

It loads fast. Screen transitions are quick. Nothing seems to ever lag.

Quick answer, comprehensive, and customized. I sent an email with multiple questions and feedback about their new UI, and the agent addressed all of them directly and honestly no sugar-coating and no call center lingo. Most questions can also be addressed directly in their UI with a really good help center widget.

Incentivized

Implementation was relatively easy. When we set up a second branch, we needed a little help. But the support area is well-detailed. My clients had no experience with an LMS and their digital skills were limited. We had a long way to go. Nevertheless, it was relatively easy. It was rather quick!

Incentivized

Both are good, but the pricing and general value proposition of Talent LMS are better than Trainual in my opinion. Trainual is a bit more modern and cleaner looking from a user interface perspective, but it comes at a higher cost. Both platforms provide very similar features in the way of general functionality and user experience, but Talent LMS wins because of its better pricing model.

Incentivized

The product can create as similar or unique experiences for different branches as you want for training purposes

• Managers have used this internally to get new employees up to speed and trained faster. It's a great onboarding tool.
• Externally, we help our customers better self-serve when they understand the software they are using. This reduces calls to Customer Support.
• We've used training as an added incentive for our customers to maintain a higher level of service, resulting in increased ARR.

Incentivized