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CustomerGauge vs. MaritzCX

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CustomerGauge

MaritzCX

3 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    CustomerGauge

    		N/AN/ACustomerGauge is a software-as-a-service platform that helps clients improve customer experiences. The system automatically measures and analyzes feedback. Some key features include: Net Promoter Score, In-depth Loyalty Analytics, and Hierarchy Based Research.N/A

    MaritzCX

    Score7 out of 10
    		N/AN/AN/A
    Pricing
    CustomerGaugeMaritzCX
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    CustomerGaugeMaritzCX
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeOptionalNo setup fee
    Additional Details——
    More Pricing Information
    Features
    CustomerGaugeMaritzCX
    Survey Format & Appearance
    Comparison of Survey Format & Appearance features of CustomerGauge and MaritzCX
    Feature
    CustomerGauge
    -
    Ratings
    MaritzCX
    6.0
    1 Ratings
    28% below category average
    Survey templates00 Ratings7.01 Ratings
    Themes00 Ratings6.01 Ratings
    Custom logo/branding00 Ratings5.01 Ratings
    Survey Content
    Comparison of Survey Content features of CustomerGauge and MaritzCX
    Feature
    CustomerGauge
    -
    Ratings
    MaritzCX
    8.0
    1 Ratings
    6% below category average
    Changes to live survey00 Ratings6.01 Ratings
    Question design help00 Ratings9.01 Ratings
    Multiple question types00 Ratings9.01 Ratings
    Survey Logic
    Comparison of Survey Logic features of CustomerGauge and MaritzCX
    Feature
    CustomerGauge
    -
    Ratings
    MaritzCX
    7.0
    1 Ratings
    16% below category average
    Survey logic flexibility00 Ratings7.01 Ratings
    Survey Reporting & Analytics
    Comparison of Survey Reporting & Analytics features of CustomerGauge and MaritzCX
    Feature
    CustomerGauge
    -
    Ratings
    MaritzCX
    6.8
    1 Ratings
    18% below category average
    Response tracking00 Ratings8.01 Ratings
    Data export00 Ratings5.01 Ratings
    Standard reports00 Ratings8.01 Ratings
    Custom reports00 Ratings5.01 Ratings
    Analytics00 Ratings8.01 Ratings
    Survey Administration & Security
    Comparison of Survey Administration & Security features of CustomerGauge and MaritzCX
    Feature
    CustomerGauge
    -
    Ratings
    MaritzCX
    7.0
    1 Ratings
    22% below category average
    Access controls00 Ratings5.01 Ratings
    Compliance00 Ratings9.01 Ratings
    Survey Distribution
    Comparison of Survey Distribution features of CustomerGauge and MaritzCX
    Feature
    CustomerGauge
    -
    Ratings
    MaritzCX
    5.0
    1 Ratings
    49% below category average
    Respondent restrictions00 Ratings5.01 Ratings
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    CustomerGaugeMaritzCX
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    Score10 out of 10
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    Score10 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    CustomerGaugeMaritzCX
    Likelihood to Recommend
    -
    (0 ratings)
    8.0
    (1 ratings)
    User Testimonials
    CustomerGaugeMaritzCX
    Likelihood to Recommend
    CustomerGauge
    No answers on this topic
    MaritzCX
    I think MaritzCX was a great option for internal and external surveys. I used it for feedback from clients who attended events. It gave me a clean report to show executive leadership about anything from venue, parking, food, and entertainment. It worked for event registration to save money using only one software. I used it for clients to sign up for events. Less of a clean report but works.
    Incentivized
    Kate Burk
    Marketing Coordinator
    Read full review
    Pros
    CustomerGauge
    No answers on this topic
    MaritzCX
    • Easy to use format (not HTML coding knowledge required)
    • Detailed reports
    • Ability to save and re-use same themes and surveys
    Incentivized
    Kate Burk
    Marketing Coordinator
    Read full review
    Cons
    CustomerGauge
    No answers on this topic
    MaritzCX
    • Ability to customize look of survey limited
    • Some reports in CSV were a mess to fix up
    • Support seemed limited
    Incentivized
    Kate Burk
    Marketing Coordinator
    Read full review
    Alternatives Considered
    CustomerGauge
    No answers on this topic
    MaritzCX
    MaritzCX was actually to only survey software I have used. No comparison to describe in this section
    Incentivized
    Kate Burk
    Marketing Coordinator
    Read full review
    Return on Investment
    CustomerGauge
    No answers on this topic
    MaritzCX
    • Saved our department from needing to purchase additional event software
    • I was not responsible for actual purchase of MaritzCX
    Incentivized
    Kate Burk
    Marketing Coordinator
    Read full review
    ScreenShots

    CustomerGauge Screenshots

    Screenshot of Create and send relational and transactional surveys for customer feedback.Screenshot of Get real-time analytics on customer or premade dashboards.Screenshot of Tie your NPS score to specific touchpoints throughout the customer journey.Screenshot of Know exactly what your customer love most about your (and what they don't like).Screenshot of Quickly and easily gauge the sentiment behind customer comments with text analytics.Screenshot of Close the loop on customer feedback with in-app tools.