This is all about the selling you a "Device" and prices vary greatly between resellers. The devices work well, but the pure cloud solutions need a lot of work.
We save a lot of money using QNAP for the backup of Virtual machines. We installed a QNAP in the datacenter of our Cloud Provider and the cost of the backup and storage that we use is, at least, 1/10 of the cost that we had in the past. We can choose what kind of drives we can install, so if we want affordable we can use 5400/7200 hard drives, if we need speed we can use SSD drives.
SQL Backups just don't work reliably. For us, we lost all of our SQL data backed up through the CTERA Application process. Although the logs indicated a success, that was really not the case. This came close to putting us out of business. Luckily I had taken a genuine SQL backup to a folder. Unfortunately it was a month old. We had to pick-up the pieces from there.
Don't use it for file sync and share. There are better products out there i.e. anchorworks.com
Support sucks. Good luck with response time and answers that are inconsistent between team members. For example I had to rebuild a VM from scratch. When I re-installed the CTERA client It obviously thought I was adding another device. When I inquired to tech support, one member said "copy the old Data folder" (I still had the old VHD. That did not work). The other directed me to the correct spot to just change the associated folder. The turn-around time was over 24 hours for this simple fix.
Documentation, plenty of fodder but no real tech there.
QNAP NAS's usability is excellent, making it accessible to both beginners and more experienced users. The setup process is straightforward, with clear instructions that guide you through everything. The user interface is intuitive, allowing you to navigate easily between settings, apps, and features. Even with its powerful functionality, such as remote access and advanced file management, it doesn’t feel overwhelming. The mobile apps make it convenient to access files on the go, and everything integrates smoothly. Whether you need basic storage or more advanced features, QNAP balances ease of use with powerful capabilities, making it a highly user-friendly NAS option.
QNAP NAS is a really good product, but I think the best part is the support for the products. Whenever I have a question or imagine something that won't happen, I can ask the support side. When the support engineer understands what I want to do, he does his best.
Unfortunately CTERA does not stack up well if you want a pure cloud BDR. I have use iDrive and Asigra. iDrive has similar support and SQL backup issues. Asigra can vary widely in support and price, but the software is solid.
QNAP NAS offers several advantages over TrueNAS and Synology. Compared to TrueNAS, QNAP provides a more user-friendly experience, with a simple setup process and intuitive interface, making it ideal for those who don’t want to deal with complex configurations. QNAP also has a robust app ecosystem, offering extensive multimedia, backup, and security features, which are easier to install and manage compared to TrueNAS. Against Synology, QNAP stands out for its greater hardware variety and expandability, with better options for PCIe expansion, memory upgrades, and 10GbE networking. Its hybrid storage approach also combines SSD and HDD caching, offering performance boosts Synology lacks.
The NAS Server itself is expandable, so you can develop it instead of changing it whenever you need it. Such as Ram, Network Bandwidth, Disk Capacity.
We have not experienced any hardware malfunctions in these years, the hardware structure is very stable. Even at first, the environment in which we were running the device was not what it should be, but it still did not cause any problems.
We stopped doing investment cost analysis because it looks like it will work until we retire.
