CSG Xponent vs. Freshchat

its good app Freshdesk Messaging help me to contact the customer and contact the customer to inform my problem to solve it and is a good app and help full app and its easy to use uncomplicated and Freshdesk Helps me provide good quality to the customer and make customer feedback good for a company

• Freshchat has been offering best-in-class chatbots that primarily focus on intent and engagement.
• It is quite proactive and has rich media campaigns to segment and target audiences.
• Freshchat is also one of my favorite software because it offers seamless integration with apps.

Incentivized

• Bot communications used to take time to appear, but this was fixed recently and we are now more than satisfied to use it.
• The initial process of setting up a Freshchat account is a long one.
• The billing is per member/month which can get expensive fast.

Incentivized

Freshchat has been a reliable and user friendly platform for the past 5 plus years for engaging with customers in real time. It has helped us streamline support, reduce response time and improve customer satisfaction. The advanced automation feature and chatbot functionality have also saved our teams a lot of manual effort and increased efficiency. I didn't rate 10 because there is still room for improvement in reporting and deeper integration.

Incentivized

I give it an 8 due to its usability. Yes, I had a few issues to begin with and needed some assistance from Freshchat agents, but considering this is something that is completely new to me, to set up what feels like a professional chat handling system complete with autobot within a day is really saying something I feel.

Incentivized

Freshchat has always been available when I needed to use it.

Incentivized

Freshchat always loads quickly and communication is quickly sent and received.

Incentivized

The experience we had in past for lets say 4-5 months with the support team and our TAM was really helpful. The changes in the bot flow has helped our bot to ensure we connect with customer easily.

Incentivized

I hope to show new users data because this can save a lot of time

We have used a self-developed solution for the same purpose with full in-house development however the features vs the value that freshchat provided were worth the selection, freshchat achieved overall better performance and received gemerally more praise, some key advantages were related to user experience and performance of the system

Incentivized

We only implemented the product in 1 way so I cant speak to this.

Incentivized

• From the positive effect of working on it, it helps employees to speed up their thinking and writing.
• One of the positive effects of our clients is that their problems are solved easily and quickly.
• Each employee knows how many of his chats have been resolved.
• There is no negative effect in general.