CrowdStrike Falcon Complete Next-Gen MDR vs. Webroot Antivirus + Internet Security Complete (SecureAnywhere)

Well, that's an easy one to answer... it's very well suited to all aspects of our operation. In our office network environment, I've been able to trust CrowdStrike Falcon Complete Next-Gen MDR to catch several inadvertent malware downloads by end users that were not paying attention. I don't have any experience with scenarios where CrowdStrike Falcon Complete Next-Gen MDR is inappropriate to deploy

Incentivized

Webroot can be great if you have many employees using computers. Sensitive business information can be accessed by malicious threats online if your employees are not trained to avoid these problems. In this case, I think it's important to have software to protect you. If working with a smaller team (and not doing any sort of video production or other intensive software/applications) I can't see a need for anything like Webroot. Learning how to use the internet safely and protecting your file storage are things to be done on the cheap and with smarts.

Incentivized

• Proactive and comprehensive threat monitoring, mitigation and alerting
• 24/7 threat response and escalation
• Full incident response and support from start to finish
• Excellent documentation and auditing

Incentivized

• It is very lightweight. You dont even know it is running, yet it is always protecting the endpoint.
• It has protected us from various threats, including ransomware - even when wannacry was hitting companies everywhere.
• They have a good console with multiple provisioning options, so we were able to push it to everyone when we first started using it, and then include it as part of our deployment process going forward.

Incentivized

• There are some integration gaps with other tools. I wish it worked better with LevelBlue AlienVault
• Playbooks can be less than intuitive
• Difficult to communicate with support at times, offshore support has difficulties understanding the request.

Incentivized

• If there is no network connection to the cloud infrastructure, there will be no protection (drawback if there is no "layer 1" connection).
• Heuristics can only combat some viruses, so it probably needs more methods to combat different viruses.
• There are some instances where the server fails to push out (the server's fault), leaving a small fraction of users unprotected when they are set up for the first time.

Incentivized

It's easy to renew with Webroot, their support is very attentive and highly available. However if you do choose to change products, they even provide means of removing the software from your endpoints via the admin portal which is very convenient.

Incentivized

CrowdStrike Falcon Complete Next-Gen MDR is a turnkey solution that is easy to deploy and operate, providing protection without requiring heavy internal management. The 24/7 coverage ensures continuous monitoring and response gives me peace of mind and allows me to focus on business issues. Integrating with Slack allows for timely alerts directly in existing workflows. Reporting is clear, concise, and easy to understand for both my teams and upper management. Support is generally OK and responsive, but as previously mentioned offshore comprehension issues can occur. Still, the overall quality and reliability of support is OK.

Incentivized

We have not had to use Webroot support much over the years. The one or two times we did we were referred to online documentation and in a somewhat condescending manner in one case and in another case, the support person did not demonstrate much knowledge of their product and referred us to the user community for support.

Incentivized

CrowdStrike Falcon Complete Next-Gen MDR stands out against Palo Alto XDR to me by offering fully managed 24/7 MDR, which took the burden off my team. While Palo Alto XDR provided adequate protection and integration across network, cloud, and endpoints, it required a lot of in-team expertise for us to manage it. We changed to CrowdStrike Falcon Complete Next-Gen MDR because of its white-glove service, incident response, and support and much better ROI for us.

Incentivized

I honestly have not put in enough research and time for alternative products to compare against Webroot. I don't think my opinion would be worth stating since I don't have a good comparison of apples to apples against other products.What continues to keep me interested in Webroot is just not the product - but the technology behind the product that makes Webroot a leading industry standard.

Incentivized

Ease of implementation across various devices is easy and efficient regardless of scale. Whether it is 5 devices or 500 the product continually proves its the best in its class.

Incentivized

• So much less risk of costly malware and breaches
• No training requirements for IT staff to manage the product, white glove service
• More team productivity, one less thing for my team to manage

Incentivized

• It has had a mostly positive impact as we have not had any breaches.
• The only negative impact has been when Webroot Antivirus + Internet Security Complete (SecureAnywhere) changed something on their end that caused one of our business applications to not be usable by end-users. That cost our business a fair amount as it took 4 days before it could be used again.

Incentivized