Cross Identity vs. IBM Verify

Password reset is where they perform well. The product is very economical compared to other SSO vendors But even with this price, there is a lot of improvement that is needed. The management is poised to make changes but the engineers at Cross Identity need to take their job more seriously in my opinion.

Incentivized

It is brilliant for use as an identity and access management tool and ensures the safeguarding of our systems and upholds data integrity as a consequence. It was very easy to set up and apart from a straightforward installation, we have found customisation and configuration easy. It was easy to deploy in the cloud after using it previously on premises.

Incentivized

• MFA authentication - you can verify the users using the mobile app.
• Password repository - We don't have to remember passwords for each app; we only need one for IBM security, which then authenticates us and lets us access the app.
• Sharing access to new users, we just create a new user in IBM and it authenticates and takes care of the user.

Incentivized

• It was a bit overwhelming to implement and was neither obvious nor user-friendly.
• While the product is quite powerful, the documentation left something to be desired if one wants to fully appreciate its capabilities.
• The cost was almost prohibitive, but it was the only product we could find that addressed all the needs of our organization in one place.

Incentivized

It works flawlessly, i have never faced any major issues with this. It has all the features such as Iam and security management. I think its a good investment and the benefits we reap from this software are worth the price.

Incentivized

Our experience with Cross Identity has not been very good, particularly recently, we are in the middle of many issues, outages etc. The management has given us all kind of assurances but we are still waiting for the results to start show.

Incentivized

While setup and implementation takes work and time, the flexibility and possibilities make up for that in the long run. This is not a product you can just install and run, but if you design and implement your ruleset well, it will save you a lot of work afterwards. Just make sure that the systems you want to use it for have an existing and proven connector.

Incentivized

Throughout the system testing we conducted, we never encountered an issue that wasn't easily solvable. We did find some of the documentation confusing at times, but we overcame this quickly with some speedy support assistance. Implementation into production was a lot smoother following the testing we conducted.

Incentivized

Support is not appropriate. I mean the product support ad managed services both. It would be great if they can introduce a more coherent project governance structure. Advise to management, please encourage your engineers to take their job little more seriously. The product is full of bugs and have not been tested thoroughly.

Incentivized

The support team has always been the primary consultation base when we are faced by performance problems. From the deployment stage the team has managed to monitor the operation lifecycle and give best insights based on their observation. It works 24/7 to enhance productive service delivery to clients. The IBM Security Verify Support team has been the main player in the successful performance of this software.

Incentivized

We conducted a comparison study between IBM Verify and Okta as well as Duo Security before making our selection. IBM Verify emerged as the perfect fit because its superior capability to integrate with our current system environment surpassed competitor security solutions. IBM Verify demonstrated superior reliability through its enterprise-class scalability and fully transparent auditing mechanisms.

Incentivized

• Providing an additional layer of authentication security, IBM Security Verify helps protect customer data, reduce the risk of fraud, and improve the customer experience.
• Lead to increased customer loyalty, improved customer retention, and better overall customer satisfaction.
• Reduce the cost of fraud prevention, thereby improving the bottom line.

Incentivized