CRMdesk vs. Manhattan Active® Customer Engagement

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
CRMdesk
Score 8.0 out of 10
N/A
CRMdesk is a help desk portal with a hosted knowledge base and ticket management capability.
$49
STD Monthly
Manhattan Active® Customer Engagement
Score 8.0 out of 10
N/A
A solution focusing on providing call center and service agents information about when and why customers buy a brand's products, and that also lets customers use digital self-service to lighten the workload of agents. Agents are given access to complete customer histories, with a variety of tools united in a single agent dashboard.N/A
Pricing
CRMdeskManhattan Active® Customer Engagement
Editions & Modules
5 Customer Service Representatives
$49
STD Monthly
5 Customer Service Representatives
$75
PRO Monthly
10 Customer Service Representatives
$75
STD Monthly
10 Customer Service Representatives
$99
PRO Monthly
25 Customer Service Representatives
$149
STD Monthly
25 Customer Service Representatives
$199
PRO Monthly
Unlimited Customer Service Representatives
$249
STD Monthly
Unlimited Customer Service Representatives
$299
PRO Monthly
No answers on this topic
Offerings
Pricing Offerings
CRMdeskManhattan Active® Customer Engagement
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
CRMdeskManhattan Active® Customer Engagement
User Ratings
CRMdeskManhattan Active® Customer Engagement
Likelihood to Recommend
-
(0 ratings)
8.0
(0 ratings)
User Testimonials
CRMdeskManhattan Active® Customer Engagement
Likelihood to Recommend
No answers on this topic
The cloud-native technological architecture on which Manhattan Active WM is built is designed for scalability, flexibility, and easy upgradeability. A responsive user interface, which is available on a tablet or fixed station and supports several of these operations, provides the unified control capabilities of the system. Real-time data is shown in a variety of ways, including a global map of facilities, individual facility data, labor utilization, and tasks broken down by job function.
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Pros
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  • Permanently Adaptive.
  • Seamlessly Integrated.
  • Greater Visibility.
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Cons
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  • User Interface.
  • Data Security.
  • API's
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Alternatives Considered
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Manhattan enables seamless business configuration and interoperability. Manhattan Associates' architectural principles will drive the creation of cloud-native apps. These principles were developed to ensure that Manhattan Associates' solutions could achieve the engineering velocity that its end clients demanded while also striving to reduce the cost of innovation. As a consequence, you are not obliged to wait for technology to catch up to your decision-making before introducing new goods and services to your customers.
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Return on Investment
No answers on this topic
  • Implementation of the whole supply chain and fulfilment.
  • Better Data Management.
  • Effective use of configurations.
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