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CRMdesk vs. Manhattan Active® Customer Engagement

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    CRMdesk

    Score8 out of 10
    N/ACRMdesk is a help desk portal with a hosted knowledge base and ticket management capability.

    $49

    per month

    Manhattan Active® Customer Engagement

    Score8 out of 10
    N/AA solution focusing on providing call center and service agents information about when and why customers buy a brand's products, and that also lets customers use digital self-service to lighten the workload of agents. Agents are given access to complete customer histories, with a variety of tools united in a single agent dashboard.N/A
    Pricing
    CRMdeskManhattan Active® Customer Engagement
    Editions & Modules
    5 Customer Service Representatives
    $49
    STD Monthly
    5 Customer Service Representatives
    $75
    PRO Monthly
    10 Customer Service Representatives
    $75
    STD Monthly
    10 Customer Service Representatives
    $99
    PRO Monthly
    25 Customer Service Representatives
    $149
    STD Monthly
    25 Customer Service Representatives
    $199
    PRO Monthly
    Unlimited Customer Service Representatives
    $249
    STD Monthly
    Unlimited Customer Service Representatives
    $299
    PRO Monthly
    No answers on this topic
    Offerings
    Pricing Offerings
    CRMdeskManhattan Active® Customer Engagement
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details
    More Pricing Information
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    CRMdeskManhattan Active® Customer Engagement
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    Score9.7 out of 10
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    Score8.9 out of 10
    Enterprises
    Front
    Score7.1 out of 10
    SAP Service Cloud
    Score8.6 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    CRMdeskManhattan Active® Customer Engagement
    Likelihood to Recommend
    -
    (0 ratings)
    8.0
    (1 ratings)
    User Testimonials
    CRMdeskManhattan Active® Customer Engagement
    Likelihood to Recommend
    ForeSoft Corporation
    No answers on this topic
    Manhattan Associates
    The cloud-native technological architecture on which Manhattan Active WM is built is designed for scalability, flexibility, and easy upgradeability. A responsive user interface, which is available on a tablet or fixed station and supports several of these operations, provides the unified control capabilities of the system. Real-time data is shown in a variety of ways, including a global map of facilities, individual facility data, labor utilization, and tasks broken down by job function.
    Incentivized
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    Pros
    ForeSoft Corporation
    No answers on this topic
    Manhattan Associates
    • Permanently Adaptive.
    • Seamlessly Integrated.
    • Greater Visibility.
    Incentivized
    Read full review
    Cons
    ForeSoft Corporation
    No answers on this topic
    Manhattan Associates
    • User Interface.
    • Data Security.
    • API's
    Incentivized
    Read full review
    Alternatives Considered
    ForeSoft Corporation
    No answers on this topic
    Manhattan Associates
    Manhattan enables seamless business configuration and interoperability. Manhattan Associates' architectural principles will drive the creation of cloud-native apps. These principles were developed to ensure that Manhattan Associates' solutions could achieve the engineering velocity that its end clients demanded while also striving to reduce the cost of innovation. As a consequence, you are not obliged to wait for technology to catch up to your decision-making before introducing new goods and services to your customers.
    Incentivized
    Read full review
    Return on Investment
    ForeSoft Corporation
    No answers on this topic
    Manhattan Associates
    • Implementation of the whole supply chain and fulfilment.
    • Better Data Management.
    • Effective use of configurations.
    Incentivized
    Read full review
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