TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Cresta

    Score9 out of 10
    N/AAn enterprise-grade AI chatbot used to pinpoint the true drivers of performance, cut costs with targeted automation, and empower employees to work smarter and faster with AI-native co-pilots, QA, and coaching, trained on data.N/A

    Agentforce

    Score8.2 out of 10
    N/AAgentforce is a solution that provides intelligent bots created and customized via a low code builder. Agentforce agents operate autonomously by retrieving data on demand, building action plans for any task, and executing these plans without human intervention.N/A
    Pricing
    CrestaAgentforce
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    CrestaAgentforce
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Best Alternatives
    CrestaAgentforce
    Small Businesses
    No answers on this topic
    IBM watsonx Orchestrate
    Score8.7 out of 10
    Medium-sized Companies
    Piper the AI SDR by Qualified
    Score9.2 out of 10
    IBM watsonx Orchestrate
    Score8.7 out of 10
    Enterprises
    Conversica
    Score9.9 out of 10
    IBM watsonx Orchestrate
    Score8.7 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    CrestaAgentforce
    Likelihood to Recommend
    9.0
    (1 ratings)
    6.4
    (1 ratings)
    User Testimonials
    CrestaAgentforce
    Likelihood to Recommend
    Cresta
    Cresta would best be utilized if your customer service team is large, services a high volume of customers, and the conversations with those customers are very detailed and long. Cresta is less appropriate for small teams, low amounts of customers chatting in, and the conversations are very transactional and simple
    Incentivized
    Read full review
    Salesforce
    scenarios based on your experience where Salesforce Einstein Bots is well suited:
    • self service options on chat developments
    scenarios where it is less appropriate
    • N/A
    Incentivized
    Read full review
    Pros
    Cresta
    No answers on this topic
    Salesforce
    • Easily configured
    • Allow code
    • Integrates with Chat solution
    Incentivized
    Read full review
    Cons
    Cresta
    No answers on this topic
    Salesforce
    • Allow bigger text messages
    • Be more clear when using html
    • Call other variables available in the org
    Incentivized
    Read full review
    Return on Investment
    Cresta
    No answers on this topic
    Salesforce
    • We were able to assist customers with the self service option, without wasting effort from a real CS advisor
    Incentivized
    Read full review
    ScreenShots