Creatio vs. Oracle BPM Suite

Creatio is well suited in following scenarios: Complex Business process modelling and automation, Low code No code development which is best for efficient timelines, customized reporting and dashboarding, seamless integration with other technologies. Scenarios where Creatio is less appropriate: Solutions which require high cutomizations on the frontend side as this can be done by javascript modifications but it increases the load on the page and slows it down.

Incentivized

Oracle BPM is part of [the] Middleware SOA suite. Hence Oracle BPM can be directly installed with Oracle WebLogic. Oracle BPM comes with [a] standard out of the box portal. Recently Oracle has introduced another Web based portal to design processes. Standard Oracle BPM workflows can be created using the Jdeveloper. Deploying BPM apps are easy to deploy over Weblogic. All features with Weblogic can be utilized with Oracle BPM. Oracle BPM is [a] standard Middleware product and can make excellent front end applications.

Incentivized

• Creatio's client success team is super. The team is collaborative, solution-oriented, and client-driven. We have weekly meetings with the team. They show up prepared with solutions/ideas to business requests and they are clearly engaged.
• Creatio's infrastructure team has been critical to our ability to execute our cloud strategy. They have worked with us to set up our testing and production environments within Azure, assisted in testing, and are responsive and flexible to our unique requirements.
• Creatio has been very flexible to requests for customization. We have taken their low-code out-of-the-box solution and "Ringlerized" it. The benefit for us is an application that meets our niche business needs.

• It can easily integrate with other Oracle products and even 3rd party software via adapters
• It scales quite well and can handle the biggest enterprise level solutions we throw at it
• The ability to use previous requirements as templates is invaluable

Incentivized

• When we started using Creatio in 2022 the new user interface had just been released and did not include all the features we needed; however, we used a more classic user interface and were still satisfied with the results.
• The ability to capture a digital signature directly within the application was missing in the base system; however, Creatio connected us with a partner that provided a solution for this specific situation.

• Extremely complicated to work with. The WYSIWYG is of no help either since it very buggy and poorly designed. If you are a business or functional user, you will have a hard time using the application.
• The Oracle's "Using" and "Implementing" guides are nearly useless with no examples and case studies and there is no documentation available to learn or understand the process.
• Very few skilled developers are available in market who really understand how to implement Oracle BPM suite.

Incentivized

We have always used a CRM and Creatio has proven to be much more effective in meeting our needs than our previous provider. Its customizability will allow us to adapt this product as our business may change in the future.

Incentivized

In many scenarios it should have provided more features. It took a lot of effort while debugging, making it difficult to maintain.

It's very user friendly, at least to me ;-) No downtime, quick with updates, lot's op possibilities and options to explore and work with. I also realy like to use the Creatio Academy, it's a bit much but in this case less is more is the opposite: the more the better

Not easy to debug errors.

Other than the daily maintenance window where the server may be inaccessible for a few minutes, there have been no issues with accessing our Creatio site. The daily maintenance window is outside normal business hours so it does not affect our Users - just myself when I am looking to implement changes.

Incentivized

Some Users have reported slow responses from the server at times which seems to be localized. Users are based across four different time zones and the issue is intermittent.

Incentivized

Creatio support is generally very responsive and often responds much faster than the expected SLAs. We have very rarely had "blocking" problems when creating new applications or features, and in all cases, Creatio has been able to help us or direct us to a solution. Overall, we are very satisfied with their support.

Incentivized

Most of the roadblocks to learning were not discovered until the users were actually in the system using it on a day to day basis. Our Customer Success Manager has offered to setup additional training sessions as needed to close the gaps in our learning. Some areas which required some additional training are setting up filters, dashboards, and generating reports.

Incentivized

The project manager for our implementation was great to work with and took the time to understand our business. We felt very comfortable going into the project with a reasonable scope of work to provide us with a functional version of Creatio to meet our needs. Unfortunately, we came across multiple challenges with this partner in their deliverables and timelines. Thankfully Creatio was able to provide support resources to ensure we were able to launch. We have since changed partners for our third-party support.

Incentivized

Overall satisfactory

Creatio is miles ahead of Infor - now, looking back on Infor, it seems very dated and restricted. I love how you can work things out and change things yourself in Creatio. And if things are a bit more complicated, you have your dedicated team person to help you. We have Olga, who is amazing and really understands what we are trying to achieve.

All are fairly similar in capabilities, but the Oracle BPM Suite has good support for BPMN 2.0, integrates well with open standards and has an excellent design/development platform when compared to the other BPM vendors. The Oracle BPM Suite integrates well with the complimentary Oracle Fusion Middleware products that typically accompany a BPM implementation, making it a part of an overall well integrated solution set. Oracle BPM also has very good monitoring, reporting and analytics support built-in.

I can see the promise of how it can be customized to other aspects of our business.

Incentivized

• We went from manually processing Work Orders into Invoices once a day - representing significant impact to turn around speeds - to submitting automatically in real time, eliminating a great deal of human transcription errors and freeing up a great deal of operations time
• Custom Implementation automation in Creatio has eliminated 4-6 hours of configuration work per sale in comparison to our old manual methods

• When we moved to Oracle BPM many years ago, it was a huge uplift for our business processes because we didn't have any tool to model flows except Outlook and Excel.
• We established and streamlined the manufacturing workflows that were needed with the growth of the business.
• We discovered after a while that the ROI was not great since along with the cost of the tools, we had to account the cost of development from the software team too. It took a lot of time to deliver our first automations due to the big learning curve needed for Oracle BPM.

Incentivized