AVImark is a cloud-hybrid veterinary practice management software from Covetrus. Covetrus was spun off as a separate veterinary technology company from Henry Schein in early 2019.
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x.ai
Score 9.4 out of 10
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x.ai is an artificial intelligence-based scheduling platform from the New York headquartered company of the same name.
Avimark is very helpful with inventory, accounting, medical record keeping. Customer service is also amazing, they are very helpful most of the time when you call in to address an issue or ask them to help you figure out a shortcut way of doing things that would make everyones' jobs easier. We use Avimark to prompt for documents that we have created with "merge" words.
If a person schedules a lot of meetings or simply has trouble managing a calendar, x.ai is phenomenal. That's especially true if the majority of meetings are internal since those meetings can be scheduled automatically. Even if you don't use Amy and Andrew, the calendar functionality is a great addition. Whether it's better than Calendly is more debatable, but combined with the other features of x.ai, it gives more ways to do calendar management. If a person needs to focus a lot on the interpersonal relationship with clients, x.ai may not work as well. It can feel like an impersonal way to handle scheduling, moreso than passing someone off to an actual human assistant.
Being able to adjust "remove appointment" options on the calendar. Would be nice to change the type to different stages of the exam (i.e. 'checked in', 'with tech', 'with doctor', 'checked out'), rather than just whether the appointment was kept, rescheduled, late, etc.
Inventory monitoring and receiving. There is little provided in terms of inventory control or alerting appropriate users if counts are off (like going into negatives). Variancing is also particularly time consuming and difficult
Better integration with other types of credit card processing companies or technology.
Since I am based out of Japan, adding Japanese language functionality would definitely be good for me.
Would like the ability to forward emails to Amy and Andrew and asking them to set up meetings based on the content of the mail not originally copied to x.ai.
Would like the ability to suggest the open meeting slots before scheduling meetings.
Would like the ability to provide a daily schedule before start of the day.
I find the program to be very user-friendly. This is software that is easy to use and understand. There are a number of shortcut keys that make it even easier to use. When teaching AVImark to new employees with zero veterinary experience, they pick up how to use AVImark quickly.
AVImark is the first and only veterinary software program I have used. I had very limited dealings with Chameleon and used PetPoint and Humane Solutions in a previous job that was in a shelter setting and there is no comparison of those products with AVImark. AVImark is more robust in its reporting, scheduling, and inventory tracking than what I knew of PetPoint and Humane Solutions.
I have used live virtual assistants and full-time PA's as well in the past. For a few bucks a month, X.ai takes away much of the drudge work involved in a PA keeping my calendar straight.
Reduces phone calls or emails by allowing client to pick a time that works for them and us, as we have already set our options and availability in settings and/or two-way calendar sync.
