AVImark is a cloud-hybrid veterinary practice management software from Covetrus. Covetrus was spun off as a separate veterinary technology company from Henry Schein in early 2019.
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IDEXX Cornerstone Practice Management Software
Score 9.7 out of 10
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Idexx Laboratories, headquartered in Maine, offers Cornerstone Practice Management Software for veterinarians, aimed at improving operational efficiency and including a wide range of features.
Avimark is very helpful with inventory, accounting, medical record keeping. Customer service is also amazing, they are very helpful most of the time when you call in to address an issue or ask them to help you figure out a shortcut way of doing things that would make everyones' jobs easier. We use Avimark to prompt for documents that we have created with "merge" words.
It is well suited for larger organizations to remove the need to manually track down where a performance review is at any given time, you can always find where it is in the system. It does require a lot of dedicated support to launch the process so I do not believe it would work as well in smaller organizations where you may not have the extra time or "hands" it takes to build and test the template and process.
Takes annual goals set up at the beginning of the year and puts them in the performance management process for employees to begin their self-evaluations.
Routes from employee, to manager, to second-level manager, to HR, for review and then sends back to all for acknowledgment and sign-off.
It sends out automatic emails prompting everyone included in the process to begin the process, prompt them through the process and emails when the process is complete.
Being able to adjust "remove appointment" options on the calendar. Would be nice to change the type to different stages of the exam (i.e. 'checked in', 'with tech', 'with doctor', 'checked out'), rather than just whether the appointment was kept, rescheduled, late, etc.
Inventory monitoring and receiving. There is little provided in terms of inventory control or alerting appropriate users if counts are off (like going into negatives). Variancing is also particularly time consuming and difficult
Better integration with other types of credit card processing companies or technology.
The process to actually set up the performance management template is more complicated than it should be.
Setting up the performance management task process is also a little complicated. I do not think it is as user-friendly as it could be. It took a lot of assistance from a Cornerstone implementation specialist to get the process set up.
It would be nice to be able to remove some features that are hard coded in the performance management template. We have no need for the Tasks & Targets part of the template, however they could not be removed and really confused our employees.
I find the program to be very user-friendly. This is software that is easy to use and understand. There are a number of shortcut keys that make it even easier to use. When teaching AVImark to new employees with zero veterinary experience, they pick up how to use AVImark quickly.
AVImark is the first and only veterinary software program I have used. I had very limited dealings with Chameleon and used PetPoint and Humane Solutions in a previous job that was in a shelter setting and there is no comparison of those products with AVImark. AVImark is more robust in its reporting, scheduling, and inventory tracking than what I knew of PetPoint and Humane Solutions.
I don't have hard numbers, but it saved HR a ton of time from constantly having to track down reviews. When done through the manual process, it could take a full year to get a completed reviews into our HR file.
I was told that this was one of the easiest review cycles the manager has ever experienced at our company.
