Coverflex vs. WEX Benefits

It's perfect to have visibility on my credit, as all the payments are registered immediately and automatically. I just think it leaves room for confusion on managing the benefits area, as it's not that intuitive so you need to read all the forums to understand how it works. Overall, I really like it

Incentivized

It is well suited to help us see exactly which employee and which company the employee is with and how much they employee spent. I really like the reports that it generates and the detail it gives. However I would like to see more details. It would be nice to see the exact date the funds were withdrawn and where the funds were spent. I think this could help us determine that the employee is spending the funds at correct locations and help us when we do our reconciliations of these accounts.

Incentivized

• Monthly payments
• Credit visibility
• Tips for country legal aspects

Incentivized

• In my opinion, poor application of IRS rules
• In my experience, frequent denial of coverage to be later reversed
• In my experience, poor complain processing rules
• need PAPER checks to be sent if you need to reimburse them. PAPER! They don't accept credit cards. A credit card processing company that doesn't accept credit cards.

• Help Center
• User Experience in the benefits area
• More places to use our benefits

Incentivized

• In my experience, WEX has an inability to connect with other entities on the supply chain (bswift, internal benefits department).
• Slow support request turnaround (3-5 business days).
• Makes FSA substantiation unnecessarily difficult.
• Even when there’s a single itemized receipt for all charges, every charge must be substantiated with a separate upload.
• Even though doing so would satisfy IRS guidelines, WEX won’t accept third party explanations of services as FSA substantiation.

Incentivized

Because for some things, I think Coverflex is easy to use, has a good user experience and is quite straight forward.

But for some other areas, like the benefits area, it's not that intuitive and you need to investigate how to use it. Apart from this, is an easy platform.

Incentivized

Easy to use

Incentivized

We formerly used TASC and it was a nightmare. We were not at all confident in their administration or compliance of FSAs, HSAs, or COBRA. When we were looking for a new third party administrator to replace TASC, we were immediately drawn to WEX Health. They offered an easy-to-use website, and it was clear that they were serious about compliance and proper administration of benefits.

Incentivized

• Saving time
• Easier follow up on payments
• Everything in one place

Incentivized

• It's great to have all of our HSA, FSA and COBRA on one software
• One software helps reduce redundancy
• One software helps reduce errors

Incentivized