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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Copper

    Score5 out of 10
    N/ACopper is a customer relationship management (CRM) built as an integration into Google Apps.

    $12

    per month per user

    Pipedrive

    Score8.6 out of 10
    N/APipedrive is a customer relationship management (CRM) software built to help small teams to drive sales.

    $24

    per month per seat

    Pricing
    CopperPipedrive
    Editions & Modules
    Starter - Paid Annually
    $9.00
    per month per user
    Basic - Paid Annually
    $23.00
    per month per user
    Professional - Paid Annually
    $59.00
    per month per user
    Business - Paid Annually
    $99.00
    per month per user
    Essential
    $24
    per month per seat
    Advanced
    $49
    per month per seat
    Professional
    $69
    per month per seat
    Power
    $79
    per month per seat
    Enterprise
    $129
    per month per seat
    Offerings
    Pricing Offerings
    CopperPipedrive
    Free Trial
    YesYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional DetailsUp to 15% discount for annual pricing.Monthly plans are available. The Essentials monthly plan at $24 per month.
    More Pricing Information
    Community Pulse
    CopperPipedrive
    Considered Both Products
    Copper
    Chose Copper
    We outgrew Pipedrive and moved into Copper.
    After about a few years our sales teams grew and we needed a global slution for all teams across the globe, hence, moved into Hubspot.
    Incentivized
    Chose Copper
    When I switched from being an employee to employer, one of my first tasks was to find a CRM that was suitable for me. Moving from Pipedrive to Copper was an easy decision. I only needed a place to store my contacts, have a great calendar, and be able to email directly from …
    Incentivized
    Chose Copper
    Copper is simple and free, and we didn’t have a need for a more elaborate CRM that didn’t have event specific features. We do utilize a more specific marketing flow for drip campaigns but for basic email tracking for sales, Copper does what it needs to.
    Incentivized
    Chose Copper
    ProsperWorks had the robust Google Apps integration, Forecasting, Roles/Permissions, and Opportunity Tracking and the price point was right for us. All of the other softwares we evaluated (except Salesforce) where missing one or more of the features. We didn't go with Salesforce…
    Incentivized
    Pipedrive Inc.
    Chose Pipedrive
    Better integrations, dashboards, reporting, and tasks
    Incentivized
    Chose Pipedrive
    Pipedrive is extremely simple with the pipeline management, but more time-consuming than necessary for even simpler tasks like browsing through contacts or organizations, and especially making changes to those contacts or organizations. If they were able to make it so that you …
    Incentivized
    Chose Pipedrive
    Here's the main point here. Pipedrive is a superior CRM for Sales in any type of field because it is so well made and focused on managing Sales Opportunities. Although, it can do a whole lot more than that - it focuses on sales out of the box and gets you managing sales …
    Incentivized
    Key User Insights
    Would buy again
    67%
    Would buy again
    8 Answers
    95%
    Would buy again
    21 Answers
    Delivers good value for the price
    75%
    Delivers good value for the price
    9 Answers
    95%
    Delivers good value for the price
    20 Answers
    Happy with the feature set
    67%
    Happy with the feature set
    8 Answers
    95%
    Happy with the feature set
    21 Answers
    Lived up to sales and marketing promises
    75%
    Lived up to sales and marketing promises
    9 Answers
    89%
    Lived up to sales and marketing promises
    17 Answers
    Implementation went as expected
    83%
    Implementation went as expected
    10 Answers
    89%
    Implementation went as expected
    16 Answers
    Features
    CopperPipedrive
    Sales Force Automation
    Comparison of Sales Force Automation features of Copper and Pipedrive
    Feature
    Copper
    3.1
    20 Ratings
    85% below category average
    Pipedrive
    6.7
    61 Ratings
    14% below category average
    Customer data management / contact management6.020 Ratings7.717 Ratings
    Workflow management1.019 Ratings5.714 Ratings
    Territory management5.04 Ratings6.09 Ratings
    Opportunity management6.019 Ratings8.359 Ratings
    Integration with email client (e.g., Outlook or Gmail)1.020 Ratings8.057 Ratings
    Contract management5.29 Ratings5.010 Ratings
    Quote & order management2.07 Ratings5.08 Ratings
    Interaction tracking1.019 Ratings8.014 Ratings
    Channel / partner relationship management1.07 Ratings6.711 Ratings
    Customer Service & Support
    Comparison of Customer Service & Support features of Copper and Pipedrive
    Feature
    Copper
    1.4
    10 Ratings
    137% below category average
    Pipedrive
    2.9
    7 Ratings
    89% below category average
    Case management1.29 Ratings4.76 Ratings
    Call center management1.55 Ratings1.15 Ratings
    Help desk management1.67 Ratings3.16 Ratings
    Marketing Automation
    Comparison of Marketing Automation features of Copper and Pipedrive
    Feature
    Copper
    2.4
    16 Ratings
    104% below category average
    Pipedrive
    6.0
    42 Ratings
    23% below category average
    Lead management3.416 Ratings5.742 Ratings
    Email marketing1.49 Ratings6.46 Ratings
    CRM Project Management
    Comparison of CRM Project Management features of Copper and Pipedrive
    Feature
    Copper
    1.9
    20 Ratings
    120% below category average
    Pipedrive
    5.9
    60 Ratings
    25% below category average
    Task management2.020 Ratings7.757 Ratings
    Billing and invoicing management1.75 Ratings4.15 Ratings
    Reporting2.018 Ratings6.056 Ratings
    CRM Reporting & Analytics
    Comparison of CRM Reporting & Analytics features of Copper and Pipedrive
    Feature
    Copper
    3.3
    19 Ratings
    79% below category average
    Pipedrive
    6.8
    62 Ratings
    11% below category average
    Forecasting3.016 Ratings6.313 Ratings
    Pipeline visualization4.019 Ratings8.062 Ratings
    Customizable reports3.017 Ratings6.010 Ratings
    Customization
    Comparison of Customization features of Copper and Pipedrive
    Feature
    Copper
    3.6
    20 Ratings
    70% below category average
    Pipedrive
    4.8
    58 Ratings
    44% below category average
    Custom fields3.020 Ratings5.458 Ratings
    Custom objects3.412 Ratings6.048 Ratings
    Scripting environment4.13 Ratings1.04 Ratings
    API for custom integration4.010 Ratings6.741 Ratings
    Security
    Comparison of Security features of Copper and Pipedrive
    Feature
    Copper
    6.9
    15 Ratings
    19% below category average
    Pipedrive
    5.9
    56 Ratings
    34% below category average
    Single sign-on capability8.712 Ratings6.112 Ratings
    Role-based user permissions5.014 Ratings5.754 Ratings
    Social CRM
    Comparison of Social CRM features of Copper and Pipedrive
    Feature
    Copper
    2.0
    12 Ratings
    114% below category average
    Pipedrive
    1.1
    5 Ratings
    148% below category average
    Social data2.012 Ratings1.15 Ratings
    Social engagement2.07 Ratings1.15 Ratings
    Integrations with 3rd-party Software
    Comparison of Integrations with 3rd-party Software features of Copper and Pipedrive
    Feature
    Copper
    2.0
    13 Ratings
    114% below category average
    Pipedrive
    3.6
    7 Ratings
    68% below category average
    Marketing automation3.013 Ratings3.67 Ratings
    Compensation management1.01 Ratings3.54 Ratings
    Platform
    Comparison of Platform features of Copper and Pipedrive
    Feature
    Copper
    7.9
    17 Ratings
    7% above category average
    Pipedrive
    7.4
    55 Ratings
    1% above category average
    Mobile access7.917 Ratings7.455 Ratings
    Best Alternatives
    CopperPipedrive
    Small Businesses
    Salesflare
    Score6 out of 10
    Salesflare
    Score6 out of 10
    Medium-sized Companies
    Zendesk Sell
    Score8.8 out of 10
    Zendesk Sell
    Score8.8 out of 10
    Enterprises
    Daylite
    Score7.6 out of 10
    Daylite
    Score7.6 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    CopperPipedrive
    Likelihood to Recommend
    5.0
    (21 ratings)
    7.6
    (65 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    8.0
    (3 ratings)
    Usability
    5.0
    (12 ratings)
    9.7
    (18 ratings)
    Availability
    -
    (0 ratings)
    8.2
    (1 ratings)
    Support Rating
    1.9
    (11 ratings)
    8.5
    (15 ratings)
    Implementation Rating
    -
    (0 ratings)
    8.2
    (1 ratings)
    User Testimonials
    CopperPipedrive
    Likelihood to Recommend
    Copper
    Copper has helped me extensively keep track of not only my own but my company's workflow. With so many projects and quotes to track, it has become essential to keep me on task and not miss any of our goals. It has been a perfect fit with our specific workflow, but I don't think it has the customizability just yet to be a perfect fit for every company out there.
    Incentivized
    Read full review
    Pipedrive Inc.
    Pipedrive is a fantastic tool to help monitor and track lead generation and referral sources. It helps maintain accountability with the sales team and helps ensure that we are doing appropriate marketing to maintain a steady influx of cases. The weekly and quarterly sales reports that it can generate are incredibly helpful and insightful. They help inform us of what we need to focus on each quarter/year.
    Incentivized
    Read full review
    Pros
    Copper
    • I think the Opportunities Pipeline is probably the best feature of the CRM. The versatility of it allows for pipelines to be made for not only sales but myriad of other ways.
    • Copper's commitment to customer satisfaction is pretty spectacular. Many CRMs aren't as dedicated to this and provide their customers with simple how to articles that fall short of being an actual help.
    • Copper's ability to sync with Google is an undersold perk. If a company relies on the Google workspace, Copper is an amazing tool to work alongside with Google.
    Incentivized
    Read full review
    Pipedrive Inc.
    • Great visual visibility of the funnel plus easy to drag the deals across the stages
    • The email integration that collects all relevant communication (also through the possibility of adding a deal-specific Pipedrive address on BCC)
    • The integration with Pandadoc, which we use a lot, so that Pipedrive keeps a really handy overview of the documents we have sent out / which have been signed
    Read full review
    Cons
    Copper
    • Window change: for mobile - when you tap on a card from a pipeline it takes you to the lead’s basic info. I wish it would immediately just open all activities so I can quick see notes
    • I usually use Copper on the go. When you open the Copper app, it immediately opens a collab window. I wish it had some sort of easy dashboard….plus a notes area. I open Copper on mobile to quickly search for someone’s name or to take quick notes from a sales meeting
    Read full review
    Pipedrive Inc.
    • Showing the customers name on the pipeline page. Right now I can only get it to show the brand name twice. I wish it would replace the second brand name with the main point of contact.
    • Better reporting tools. Their reporting tools are not easy to pick up. I've spent time trying to figure it out and it isn't something I can pick up on quickly.
    • Better training options. I wish I had a personal trainer to walk me through the best way to use Pipedrive so I can get the most out of it.
    Incentivized
    Read full review
    Likelihood to Renew
    Copper
    No answers on this topic
    Pipedrive Inc.
    -2 for Its cost and +8 for the need of tracking of leads and monitoring of team.
    Incentivized
    Read full review
    Usability
    Copper
    I would rate Copper overall usability as a 10. It is easy to use. I am not extremely computer friendly so I needed to find something that would fit what I can do. Copper definitely fit the bill. I would highly recommend it to anyone of any level of computer knowledge.
    Incentivized
    Read full review
    Pipedrive Inc.
    Pipedrive is easy to use and has a clean interface so we can follow up accurately. Its custom features help manage leads and evaluate team performance. It saves time and improves efficiency. Pipedrive is stable and supports integrations and automation.
    Incentivized
    Read full review
    Support Rating
    Copper
    There have been a few times when I contacted the "help desk" or "support team" and they just told me to watch a video or join a seminar to learn what I am looking to do. I would have expected someone to take a few minutes and literally walk me through the steps one by one until either I figured it out or accomplished the goal of my request.
    Read full review
    Pipedrive Inc.
    Between quick video tutorials and having very quick feedback from their support teams, it is one of the main reasons I would recommend Pipedrive. It is critical, especially when setting up the platform to meet your companies needs, that a solid support team like Pipedrive has is there to make the transition easier.
    Incentivized
    Read full review
    Implementation Rating
    Copper
    No answers on this topic
    Pipedrive Inc.
    Experiment is the only way to start
    Read full review
    Alternatives Considered
    Copper
    The software is designed to mimic the look of Google products. This makes it easy to use for people already familiar with Google products. It syncs with G Suite apps like Google Contacts and Google Calendar, and it is directly accessible from Gmail. It appears as a sidebar within Gmail and can be hidden if needed.
    Incentivized
    Read full review
    Pipedrive Inc.
    I much prefer the interface of Pipedive when compared to Zoho. Much more user friendly and the team is always readily available when we need them. Pipedrive allowed for many custom integrations to be added, as Zoho was a tad more complicated to manipulate. We would not go back to Zoho in any case.
    Incentivized
    Read full review
    Return on Investment
    Copper
    • Copper has simplified our CRM and makes it easy for the sales team to keep track of leads and opportunities.
    • Copper has allowed us to save money as it is a fairly competitively priced platform.
    • Copper has simplified our workflow, allowing us to work more efficiently and save time from tedious data entry.
    Incentivized
    Read full review
    Pipedrive Inc.
    • Great on setup which made our work easier and less technically equipped people can manage a lot of things(compared to SalesForce where you need to hire a developer to set it up)
    • We were able to integrate our calling system easily and get things going on the lead calling aspect.
    • Great multipipeline option where we were able to manage both organisations under one roof.
    Incentivized
    Read full review
    ScreenShots

    Pipedrive Screenshots

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