Contactually CRM (discontinued) vs. Nimble

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Contactually CRM (discontinued)
Score 8.0 out of 10
N/A
Contactually was a CRM for real estate agents and brokerages, that automatically prompted users to take action with the most important people to prevent things from falling through the cracks. Contactually was acquired by Compass in 2019, and is no longer available.
$69
per month
Nimble
Score 9.8 out of 10
N/A
Nimble is a social customer relationship management (CRM) system with features such as contact management and data-driven analytics.
$19
Per User Per Month
Pricing
Contactually CRM (discontinued)Nimble
Editions & Modules
Professional
$69.00
per month
Accelerator
$119.00
per month
Business
$19.00
Per User Per Month
Offerings
Pricing Offerings
Contactually CRM (discontinued)Nimble
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Contactually CRM (discontinued)Nimble
Features
Contactually CRM (discontinued)Nimble
Sales Force Automation
Comparison of Sales Force Automation features of Product A and Product B
Contactually CRM (discontinued)
9.2
Ratings
18% above category average
Nimble
8.5
Ratings
10% above category average
Customer data management / contact management9.90 Ratings9.50 Ratings
Workflow management9.60 Ratings8.40 Ratings
Territory management9.00 Ratings8.70 Ratings
Opportunity management9.40 Ratings8.10 Ratings
Integration with email client (e.g., Outlook or Gmail)9.90 Ratings9.40 Ratings
Contract management6.00 Ratings8.50 Ratings
Interaction tracking9.90 Ratings9.20 Ratings
Channel / partner relationship management9.90 Ratings8.10 Ratings
Quote & order management00 Ratings6.60 Ratings
Customer Service & Support
Comparison of Customer Service & Support features of Product A and Product B
Contactually CRM (discontinued)
9.1
Ratings
19% above category average
Nimble
8.1
Ratings
7% above category average
Case management9.70 Ratings7.90 Ratings
Call center management8.00 Ratings8.20 Ratings
Help desk management9.70 Ratings8.30 Ratings
Marketing Automation
Comparison of Marketing Automation features of Product A and Product B
Contactually CRM (discontinued)
9.7
Ratings
24% above category average
Nimble
8.7
Ratings
14% above category average
Lead management9.90 Ratings8.40 Ratings
Email marketing9.60 Ratings9.00 Ratings
CRM Project Management
Comparison of CRM Project Management features of Product A and Product B
Contactually CRM (discontinued)
7.0
Ratings
8% below category average
Nimble
8.2
Ratings
8% above category average
Task management7.00 Ratings8.50 Ratings
Billing and invoicing management00 Ratings8.40 Ratings
Reporting00 Ratings7.70 Ratings
CRM Reporting & Analytics
Comparison of CRM Reporting & Analytics features of Product A and Product B
Contactually CRM (discontinued)
7.0
Ratings
8% below category average
Nimble
8.9
Ratings
16% above category average
Pipeline visualization7.00 Ratings8.80 Ratings
Forecasting00 Ratings8.90 Ratings
Customizable reports00 Ratings9.00 Ratings
Customization
Comparison of Customization features of Product A and Product B
Contactually CRM (discontinued)
7.0
Ratings
7% below category average
Nimble
8.6
Ratings
14% above category average
Custom fields7.00 Ratings9.00 Ratings
Custom objects7.00 Ratings8.30 Ratings
Scripting environment7.00 Ratings8.50 Ratings
API for custom integration7.00 Ratings8.80 Ratings
Security
Comparison of Security features of Product A and Product B
Contactually CRM (discontinued)
7.5
Ratings
10% below category average
Nimble
9.3
Ratings
11% above category average
Single sign-on capability9.00 Ratings9.40 Ratings
Role-based user permissions6.00 Ratings9.30 Ratings
Social CRM
Comparison of Social CRM features of Product A and Product B
Contactually CRM (discontinued)
8.4
Ratings
13% above category average
Nimble
8.4
Ratings
13% above category average
Social data9.90 Ratings8.40 Ratings
Social engagement7.00 Ratings8.40 Ratings
Integrations with 3rd-party Software
Comparison of Integrations with 3rd-party Software features of Product A and Product B
Contactually CRM (discontinued)
9.9
Ratings
30% above category average
Nimble
8.8
Ratings
18% above category average
Marketing automation9.90 Ratings8.70 Ratings
Compensation management00 Ratings8.90 Ratings
Platform
Comparison of Platform features of Product A and Product B
Contactually CRM (discontinued)
9.4
Ratings
25% above category average
Nimble
8.3
Ratings
12% above category average
Mobile access9.40 Ratings8.30 Ratings
Best Alternatives
Contactually CRM (discontinued)Nimble
Small Businesses
Salesmate
Salesmate
Score 10.0 out of 10
Salesmate
Salesmate
Score 10.0 out of 10
Medium-sized Companies
Creatio
Creatio
Score 9.7 out of 10
Creatio
Creatio
Score 9.7 out of 10
Enterprises
Creatio
Creatio
Score 9.7 out of 10
Creatio
Creatio
Score 9.7 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Contactually CRM (discontinued)Nimble
Likelihood to Recommend
9.0
(0 ratings)
8.5
(0 ratings)
Likelihood to Renew
1.0
(0 ratings)
8.3
(0 ratings)
Usability
-
(0 ratings)
8.5
(0 ratings)
Support Rating
-
(0 ratings)
9.8
(0 ratings)
User Testimonials
Contactually CRM (discontinued)Nimble
Likelihood to Recommend
Contactually is a very powerful CRM, even though it is extremely simple to use. It is very intuitive and fun to use! Their templates for nurturing and follow-up are phenomenal, so if you have a sales cycle, this is the tool for you. I even use it to keep track of family and acquaintances' interactions, as Contactually can alert me when it's been 30 days since the last time I talked to person A. The only reason I don't give it a 10 is because price has been going up in recent years.
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[Nimble] has been the best platform for us to manage contacts and information from the
contacts. Great dashboard, fast UI, and complete package with all features
helping us a lot. I would definitely recommend this software to other
businesses to have this in their ecosystem to be more productive.
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Pros
  • Sorting and classifying of contacts in buckets, to allow for specific follow up.
  • Merge mail, that allows me to mass email a group, but individually (without the "unsubscribe" button).
  • Connection with my email and phone for contact tracking.
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  • Nimble is the CRM solution used to strengthen business relationships with our frequent and potential customers.
  • We like that it allows us to follow up with our customers.
  • Its integration with email tools, social networks, and other programs allows me to keep in touch with customers and prospects.
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Cons
  • Pipeline functions. It's pretty bare minimum right now.
  • Capturing text and phone calls outside the app. It's hard to remember to initiate both from the app.
  • Calendar function. You should be able to edit the calendar in Contactually and it would sync with your Google calendar.
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  • I dont like the functionality aspect of how one of the controllers is always on standby, they dont load balance, meaning you can be on the same controller for the life of the appliance
  • The 4.x firmware was pretty buggy and it gave off a lot of temp alarms
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Likelihood to Renew
Just doesn't provide the sophistication that I seek. It's a simple solution with some innovation automation relatively speaking, but ideal for individuals and small businesses with basic CRM needs.
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It's truly a great system if you get it for the right reasons. Don't expect it to do everything a mid market organization would require but for any small business or mid to large organizations which would like to integrate to it for the social insights capabilities this is a leading solution which can add value immediately
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Usability
No answers on this topic
The platform has more advantages and positives as compared to challenges or negatives in comparison to other comparable products and platforms available in the marketplace. It was extremely easy to get started with the initial deployment which makes the choice much clearer. Finally its tight integration not just with Microsoft O365 suite, but also with [the] most popular social media platforms available makes it a very favorable platform in its domain.
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Support Rating
No answers on this topic
Nimble customer service is enjoyable. With great patience, they work tirelessly to help their customers. It was highly beneficial to employees to have access to remote support sessions. We decided to get in touch with them to learn more about any previously mentioned features. Because of this, Nimble has a strong foundation. I think it's a fantastic option.
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Alternatives Considered
It seemed to have everything that I wanted and wasn't too expensive.
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I cannot regard Salesforce as a perfect tool for CRM. I found Salesforce lacks many important features that we were looking for. Moreover, [the] email marketing feature of Salesforce wasn’t working well and I didn’t like that feature. But on the other side, the email marketing feature of Nimble works excellently and Nimble is a complete package for CRM.
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Return on Investment
  • It's had a very positive impact in building and maintaining my relationships. The ROI has been positive as an affordable and user-friendly CRM.
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  • As the investment made with nimble is only 15 dollars per month, it is easy to return it and double profits in a short time, but this is totally relative to the number of people that are working on the platform account.
  • Based on the above, it is easy to deduce that nimble is a little better suited to small businesses that require a smaller number of sellers, since it does not ensure that all sellers can cover their quota.
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ScreenShots