ContactPigeon vs. Dotdigital

Our automations are built differently and using real-time API calls we pass on all the information needed. The cart abandonment and browse abandonment email campaigns are designed based on different travel bundles according to our visitors’ historical data. Likewise, our customer success manager helped up set up on-site count-down pop-ups that highlight the expiration date of specific offers.

The platform is very similar to many of its competitors, and the only reason why some people chose this over others is its natural integration with Magento. For its limits, it is worth investing in an integration with another platform to save money in the long run.

Incentivized

• Customized newsletters with segmentations to target specific customers according to their visits in our website.
• Landing pages, with [graphics] we create. It creates a special link for every campaign/landing page for use in our advertisements.
• Pop ups in site. [We] can have pop ups in every page of our site. [We] want [this] in order to inform our customers for extra [discounts] [or] [gifts].

• Seamless experience on the platform
• Integration to Shopify, Loyalty Lion etc
• Helpful KAM with troubleshooting issues and setting up program
• Responsive customer support on platform

Incentivized

• The UI is too complex sometimes (hopefully their support is always there for us!)

• Improved email results reporting are needed.
• Learning the system and planning campaigns can take time.
• It had issues integrating Google Analytics and lacked transactional email metrics.

Incentivized

I am absolutely happy with their services. For any problem or idea that arises, the support team is there to provide solutions, advise, and even write code for the website.

DotDigital is not difficult to use, however, the user interface could use some optimization. There are certain elements that can be challenging to find, and the menus are not always intuitive. However, the tool makes up for that with easy to use features, like creating segments, and allowing many rules to specify these particular groups.

Incentivized

It is honestly the best support team I've ever seen, always ready and willing to help.

[I] haven't used other [products].

DotDigital's platform is simple to use for essential email marketing campaigns. Setting up Programs (action-driven automation) is simple. It gives you the ability to design stunning campaigns with a wide range of customizability. To better understand our customer base, it analyzes each email sent out. In every situation, the support team has been responsive and helpful.

Incentivized

• 25% growth in Email orders (YoY).
• Higher open rates up to +46%.

• Positive - Always delivers a good amount of inbound enquiries
• Positive - This has delivery a sold amount of client wins over the years - an integral part of our bottom line sales.

Incentivized