ConnectWise ScreenConnect is a remote support, access, and meeting solution. With it, users can utilize remote support and access to repair computers, provide updates, and manage machines. Users can also conduct online seminars and presentations using remote meetings.
$39
per month
Zoho Assist
Score 8.4 out of 10
N/A
Zoho Assist from Zoho Corporation is a remote administration tool for SMBs and outsourced IT.
$12
per technician/per month
Pricing
ScreenConnect
Zoho Assist
Editions & Modules
One
$39
per month
Standard
$59
per month
Premium
$69
per month
Remote Support - Standard
$12
per technician/per month
Unattended Access - Standard
$12
25 unattended computers/per month
Remote Support - Professional
$18
per technician/per month
Unattended Access - Professional
$18
25 unattended computers/per month
Remote Support - Enterprise
$28
per technician/per month
Offerings
Pricing Offerings
ScreenConnect
Zoho Assist
Free Trial
Yes
Yes
Free/Freemium Version
No
Yes
Premium Consulting/Integration Services
No
No
Entry-level Setup Fee
No setup fee
Optional
Additional Details
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More Pricing Information
Community Pulse
ScreenConnect
Zoho Assist
Features
ScreenConnect
Zoho Assist
Remote Administration
Comparison of Remote Administration features of Product A and Product B
ScreenConnect
7.0
Ratings
15% below category average
Zoho Assist
7.1
Ratings
13% below category average
Screen sharing
10.00 Ratings
6.60 Ratings
File transfer
9.40 Ratings
6.80 Ratings
Instant message
6.20 Ratings
3.70 Ratings
Secure remote access with Smart Card authentication
I feel [ConnectWise Control (formerly ScreenConnect)] works on all sizes of implementations. I've used it with about 1000 endpoints and I've even used it for managing a couple family machines to make remote support easier. It works super well and does exactly what you want it to. It has not disappointed me at all and I'd recommend it to any employers I work for as well.
We were previously using another remote support solution, but when their pricing increased significantly, we began looking for alternatives. That’s when we discovered Zoho Assist. It offers the same level of functionality and reliability as our previous provider—at a much more reasonable cost. I have already recommended Zoho Assist to multiple other IT professionals.
One user's computer screen is black, no task bar and start button, after system crush, Unattended Access help me remote control it and use tools under quick Launch to change system settings and created new account for the user, so she can work few hours later.
One user computer need help vpn setup but it is not on Unattended Access list, so I create a temporarily Remote Support session, send the link to him by WhatsApp, after he download and install agent, I can connect and remote control it.
Sometimes user computer has randomly happening issue, I will connect it by Zoho Assist, record the remote screen, then will catch the issue and know it's triggered
sometimes I use video chat as a meeting tool with users
The file transfer by web client is useful for me, most of time is to upload files into user computer when it is not able to access our network drive
If CWC integrated with more RMM software other than LabTech it would be great as LabTech is way too expensive and convoluted at this point so we discontinued using it in favor of a simpler and much less expensive option.
Though it does support multiple monitors well, it would be nice to have the ability to have it automatically pop each remote monitor out to the local monitors if so desired.
Right now it uses email for multifactor authentication, I would rather it use an electronic key that can be stored on cell phone or user desktop.
The ability for it to automatically login to a Windows desktop would be a big help as well. It will store a username and password but you must manually send a control-alt-delete and then click a button to have it fill. Tying to something like Lastpass along with an autologin feature would be great.
Improve connection times, especially when I'm on the move and the areas that I go to have low bandwidth, which affect the performance of Zoho Assist in my device.
Allow Zoho Assist to be integrated to other applications
I would recommend this product for both internal remote control of end user workstations and remote access to other clients over the internet. It provides a secure and feature rich product that allows me to complete any necessary tasks without ever leaving the office. I will continue to renew as I'm eager to see what they do next. I would however wish the cloud service had a better API to work in conjunction with team collaboration or chat services to make it easier to connect with end users who use multiple workstations. (Slack or Stride provide this functionality)
If you're a support noobie or a seasoned admin, this product is everything you are looking for. Join with a code - CHECK! Hop onto a permanent session installed on a PC/Server - YOU GOT IT! Wake up a remote sleeping computer - no problem. Need to customize access to different roles in your organization - BUILT RIGHT IN!
The system works. It is well designed and implemented. If the product didn't work, I wouldn't waste my time or my resources on it, but it does. When I connect to a system, it is as if I am at my clients location, sitting at their keyboard. It just works.
It performs well. It also has full control over windows security and does not get hung up like GoToMeeting when trying to install remote software at the prompt to install as admin / override. I have used TeamViewer, WebEx, LogMeIn and GoToMeeting. This is by far the best at spontaneous, remote control. It is also very easy to get a novice user connected to the session.
There have been two times when something has went wrong and I needed immediate assistance in order to be able to use Screenconnect to be able to help clients and response has not been immediate. The response time has been within 24 hours. Both times if there had been easier to navigate self help I would have been able to help myself. With better self help and a speedier response it would definitely be a 10 as they always respond and help. Just a little more difficult or slow than it should be at times
Support is terrible. Quick to initially respond with the boilerplate "The information provided by you should be sufficient for my development team to analyse this further. I shall also write back to you as soon as I get an update from them on this regard." And then you will hear nothing more from them. Chase further and you'll get stock responses such as "Our development team are still looking into this," etc.
the one I attended didn't grab my attention the way I thought it would. Maybe because of the way I use the product; or because of how I am using an online instance, not a locally installed version. Some of the discussion got more technical and off the topic, it seemed.
ConnectWise has done everything they could to help us in any situation. Great support team and their new updates are always providing features that we need. Its a simple solution that works the way we need it to. Their legacy pricing model is still much better than their subscription based model however it is still fair pricing
We have used Beyond Trust occasionally for one of our White Label clients, but have found it is not as robust as ConnectWise Control. The seamless integration of Control with ConnectWise Automate makes it the best and most effective choice for our technical teams to deploy and manage our client machines.
We also evaluated Intune remote support offering and TeamViewer. Those two performed worse than Zoho Assist, despite being more expensive, and their multi-platform support didn't match Zoho Assist either. So choosing the latter was a no-brainer for us.
As far as I can see there are no real barriers to scaling up - as and when we need more subscriptions, we can add them in with no negative impact to the existing way that we're using the tool
Quite simply our business could not function without a form of remote control software. Control has done an amazing job at filling a core foundation pillar of our business model as an MSP, having some clients in very remote destinations, we can still service them through the use of Control.
We pay per technician for an unlimited number of endpoints, and this pricing model has served us very admirably. As a smaller startup MSP, the cost of paying per endpoint would only serve to hurt our growth. Being able to pay a flat rate based on staffing is very desirable.
The whole experience using Control is polished and speedy. I couldn't imaging going back to a slower solution, the value Control brings is palpable in our business model.
Using Zoho Assist has saved us hundreds of dollars in remote support fees.
The ability to give remote support has not only saved our IT department time and money, but has impacted every department in our organization.
Remote support has allowed us to keep our IT staffing costs low. Instead of hiring more people to move around and manage the flow across the organization, less people can manage more and "be in more than one place at a time".
