ConnectWise BCDR vs. HPE Zerto Software

For two years now, we have managed operations with Continuum's server and desktop care offerings. I'm especially impressed by Continuum's web portal and a ticketing system but I would want them to release new features more often. Looking back over the years, we are very happy with the growth we've enjoyed and the role that Continuum has played in the company's success.

Incentivized

Zerto is well suited for disaster recovery and virtual machine replication between multiple data centers. DR testing for audit or regulations is much easier with Zerto, great reporting, dashboard etc. It is not well suited for physical server replication for disaster recovery or as a primary backup solution.

Incentivized

• The platform offers a powerful feature set that includes block-level backup, granular file recovery, and more.
• Not only we are able to recover data from our customers, but we're also able to backup and continue business operations whether a single or an entire server goes down.
• All our server and desktop patching is properly managed and tested.

Incentivized

• It is simple to set up and use. In my opinion, one of the most important functions of a tool is its interface. If you have the best product in the world but it takes an arm and a leg to configure and a doctorate degree to use, then the product isn't worth very much.
• The continuous replication is done very well. The failover and failback process runs smoothly.
• This has less to do with the product than the company, but Zerto as a company really listens to their customer base. We've always had a very good interpersonal experience with their support and sales teams. Having great people behind their product is definitely one of Zerto's strengths.

Incentivized

• Navigating the user interface can be tricky.
• I look forward to new features coming out this year.

Incentivized

• Moving a VM from one protection group to another could be simplified.
• I would like to see an executive-style report of recovery and testing for upper management.
• The ability to deploy Zerto as a virtual appliance, without the need for a windows server.

Incentivized

We really like the easy setup of this replication solution, as well as the ease of management. Not to mention, our internal IT Economist determined that the Zerto solution would provide the best ROI out of the competing solutions we analyzed. So far, his calculations have been spot on, and we have saved substantially

Incentivized

Zerto is very easy to implement and support. Uses are broad, only issues are once something doesn't sync it is difficult to get assistance until your reach tier 2 or tier 3 support. Basic file and folder recovery is great. Live and test fail overs are also easy to implement without issue.

Incentivized

Support is pretty good. The issue is that they don't have any SLA so they get to you whenever. Though, if you hound them, they usually bump you up in the chain and get back to you. Their techs are fairly knowledgeable. Occasionally the first level support isn't the best, but once it bumps up to the next level, they are good.

Incentivized

Very responsive, very capable. Overall, the product is very easy to set up and configure. Problems usually encroach when lower-level components are updated for changed, for instance, vSphere. Support usually can help us work through any issues that pop up from upgrades to other software, but their own updates can lag behind a little.

Incentivized

Ease and speed of initial co figuration.

Incentivized

We evaluated Infrascale, and that was a really bad product. When it worked, it was fine. But when it didn't, nobody knew what was going on. Seeing green checkmarks usually means good, but not with Infrascale. You really had to dig into each job to see if they were successful. There was way too much time consumption. That issue is eliminated with Continuum Recover

Incentivized

Zerto solves issues with snapshot-based backups and provides continuous data protection up to 14 days with an astonishing granularity. Zerto's One-2-Many can provide local and offsite backups with near real-time and fast restore of a VM

Zerto does not backup physical machines or VMs that are turned off, but there are other products to do that.

Other backup products are stepping up with ease of deployment and small organizations would find them a little easier to use as there are fewer configuration options.

Incentivized

• Less employee workload.
• Increased productivity.

Incentivized

• DR and CyberSecurity recovery can be done in minutes or a few hours via Zerto, as opposed to days with backup/recovery.
• DR testing and recovery can be done anytime in an isolated environment to test recoverability and functionality.
• Zerto licensing is very affordable to protect critical business functions.
• On-prem to cloud migrations are very quick and easy to perform.

Incentivized