ConnectWise Automate, formerly LabTech, is a remote monitoring and management (RMM) platform. It provides powerful automation to discover and manage devices, monitor for problems, and scripts repetitive action.
$700
Panda Systems Management
Score 9.8 out of 10
N/A
Panda Security now offers system monitoring, client-less device management, patch management, and other capabilities via Panda Systems Management.
N/A
Pricing
ConnectWise Automate
Panda Systems Management
Editions & Modules
Agents
$1.00-$6.00
per month/per agent
Implementation Fee
$700
No answers on this topic
Offerings
Pricing Offerings
ConnectWise Automate
Panda Systems Management
Free Trial
Yes
No
Free/Freemium Version
No
No
Premium Consulting/Integration Services
No
No
Entry-level Setup Fee
No setup fee
No setup fee
Additional Details
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More Pricing Information
Community Pulse
ConnectWise Automate
Panda Systems Management
Features
ConnectWise Automate
Panda Systems Management
Application Performance Management
Comparison of Application Performance Management features of Product A and Product B
ConnectWise Automate
8.5
Ratings
15% above category average
Panda Systems Management
9.0
Ratings
20% above category average
Virtualization monitoring
8.00 Ratings
9.00 Ratings
IT Asset Discovery
9.00 Ratings
9.00 Ratings
Monitoring Tasks
Comparison of Monitoring Tasks features of Product A and Product B
ConnectWise Automate
7.4
Ratings
0% below category average
Panda Systems Management
9.1
Ratings
20% above category average
Remote monitoring
10.00 Ratings
10.00 Ratings
Network device monitoring
8.00 Ratings
10.00 Ratings
Activity Monitoring
8.00 Ratings
10.00 Ratings
Management Tasks
Comparison of Management Tasks features of Product A and Product B
ConnectWise Automate
7.8
Ratings
4% above category average
Panda Systems Management
9.4
Ratings
23% above category average
Patch Management
10.00 Ratings
10.00 Ratings
Policy-based automation
9.00 Ratings
10.00 Ratings
Remote Access
Comparison of Remote Access features of Product A and Product B
I recommend it to all IT colleagues; regardless of the size of the PCs with which you work most of the time, the application allows connection stability between computers that make it possible to continue working or taking care of the infrastructure from afar.
It's fantastic for anyone who needs to manage a large number of remote users' hardware. It gives such great visibility into hardware and software. You can remotely access pretty much anything on a computer, from event logs to PowerShell to the computer's serial number. If you're looking for a simple remote desktop or inventory, this might be overkill, and there are better options in those markets. However, if you are looking for a Swiss army knife of remote computer management, this is as good as it gets.
Automated patching. The patch management is very robust and doesn't let us down. We can rely on it to do its job.
Scripting. The scripting engine and layout is excellent. It's very easy to work with and adapt Powershell scripts and other script to the native format with its functions. It also gives detailed logs to help determine why something went wrong if there's issues.
You can track all your clients information and every single job you do for them. You can do quotes, send them, add providers to compare prices, manage the calendar of the employees, assign tickets to the correct person, there is nothing you can't do with this tool.
Inside all the greatness, there are some works around that you have to do for specific duties that could be automated.
Make sure you keep notes on each client profile, you can use the private note section, it is secure and it works as a reminder of everything you need to do about that specific client, only you and your employees will see those.
Remote desktop - while it's solid, there's definitely some room for improvement regarding speed. It's also common to get disconnected but it's easy to reconnect immediately.
I'd love to see better patch management. It's a battle we've been fighting for a while and had us seeking out other vendors.
I feel like there could be more alignment between the website and the application. I find myself going to one or the other for specific info.
Support and the Speed of supporting the latest technology is the main reason for not giving this a 10. But the product is powerful and flexible. The best way that I can sum it up is "You can get out of it what you put in to it"
Basic use of the product is fairly easy. Information about the machines you manage can be found in customizable dashboards, which can be unique for each user, and, therefore, properly suited to the users' needs/job function. This is not a 10 because some of the interfaces are very clunky (Patch Management), and some features are not intuitive and not well documented (reporting). Scripting and Patch Management have a fairly steep learning curve (For structure in patch management and syntax in scripting), but once learned, they work well.
It used to be great, but then they broke reporting, speed and responsiveness with version 11 and the new Patch Manager. It's really bad and their support people are way behind on fixing so many bugs. They have really gone downhill. If they don't get it together soon, we'll start looking around.
Far too many issues that take ages to get resolved. Even their chat support takes a long time to get in contact with someone. When you do chat with a support rep they generally can't help you and just escalate the ticket. At least everything you've chatted about is now in the ticket.
We rate and recommend Panda Systems Management not only because it is a very effective and very cost effective solution that pays itself for us (ROI) extremely fast, but also due to all reason described previously and possibly a few more I'm sure we missed here. I do have to says tech support for this solution sometimes leave a bit to be desired.
LabTech online training is very very thorough in training and helping individuals understand the theory and practical side of using a Remote Monitoring & Management. The training has multiple methods of explaining each section which helps to re-enforce everything about the Training Modules. I have had some Engineers lose their interest after a number of modules because they said that it was too much, that was too similar. I've found that the training is tailored towards a technical background but the Sales training does help NON technical individuals familiarize themselves with the Remote Monitoring and Management components and how it relates to Managed Services.
ConnectWise Automate was already implemented at all organizations I have used it at when I started at those MSPs. At my current MSP, we used professional services for a period after I took over management of it, and they assisted with changes that I saw needed to be made. While not specifically implemented, those services were well organized and well scheduled, and all things we discussed were tracked and recorded, allowing for good change management/tracking.
I have evaluated NinjaRMM, but it was after I was already familiar with ConnectWise Automate. While it seems like a good product, I found that ConnectWise Automate was more flexible in allowing me to make custom configurations to meet various business needs across different clients. I have also evaluated Addigy. While I think Addigy does a better job of managing apple devices, it is clunkier, and customization is harder in Addigy than in ConnectWise Automate.
Much easier solution to use (by a ten fold), very intuitive user interface even for inexperience users... does not require on prem server because is cloud based
As mentioned briefly previous there have been a couple of times where accessing servers at different sites due to point to point connectivity going down where this has been a big life saver
