The Asio Platform is ConnectWise's unified management platform launched in late 2021, providing scalability, automation, value-added reporting and insights, and a common user interface. Its open APIs offer extensibility and flexibility, and its business management features include PSA, quote and proposal automation, next-gen IT documentation, and real-time business intelligence.
N/A
Kantata PS Cloud
Score 8.4 out of 10
Mid-Size Companies (51-1,000 employees)
Kantata Cloud (formerly Mavenlink + Kimble) provides project management and collaboration software for small to mid-sized professional services companies. Features include resource management, project dependencies, time and expense tracking, file sharing, versatile user permissions, private messaging, planning and reporting.
As far as finding a company its a little easier than figuring out what we do for that company. We have opportunities in ConnectWise Asio and its hard to search what year it was a lost opp.
Mavenlink is useful for planning and maximizing our resources. Improved resource visibility and control. It helps us determine who is accessible in terms of skill and competency, as well as the amount of work they are capable of handling. Mavenlink is beneficial for forecasting resource needs and reallocating resources to meet goals. Mavenlink is useful to have a control over the work minute by minute, without having to wait for answers. It's flexible to monitor how time, money and margins are managed from anywhere at any time. Mavenlink allows us to examine and act through an industry-leading business intelligence layer that provides you with dozens of well-crafted reports to solve pricing, profit, usage, and availability issues.
Although the company I currently work for does not use the product I have recommended that we do switch to Mavenlink. We will be opening some new sites internationally this year and I can see that Mavenlink would be a great product for us to use
Useability is high. There are many filters that can be used to make sure we are staying on track with our SLAs and we can easily track time to solve for tickets. The dashboard also has an easy way to filter out the noise and see which tickets are priority right now and which ones should be a P1 issue
Only the app is bad; everything else is fantastic. It has a logical user flow and I barely needed any guidance on how to use it when I first started. As with most softwares there are unseen capabilities I've needed to be shown in order to use, but for my day-to-day tasks I could have figured it out without any training
Very good integration with Google apps. Some complexity is called however in the synchronization between Google Tasks and Maven links tasks. This can sometimes lead to duplicate records in Google Tasks. It has been dissolvable that becomes cumbersome if not properly curated.
Kantata support is fantastic! Any issues that arise are always handled quickly and efficiently. Granted, we haven't had many issues to report. Typically, my team tends to only reach out to support if they need assistance remembering how to do something or asking about an improvement. We had Kantata build an integration when we first started using the software, and the support team worked hard to listen and improve the integration.
We prepared questions in advance, and our trainer was an expert in what Mavenlink was and wasn't able to do. We were able to have multiple people trained at once.
The training was very well-organized. We were able to send questions in advance so the instructor knew what to cover, and the brought up related topics to maximize the usefulness of what they were teaching us.
Dedicate as much internal time to the implementation effort as possible, even if you're using a 3rd party or Mavenlink services. Your team knows your processes the best
Both have Pros and Cons. Asio comes out on top when you look at the price for all of our endpoints or when you look at API integration. ServiceNow has a better set of Mobile apps for all of their products that are easier to see on a phone when you are on the move.
I have not had much experience with this other product, It was only for a few months during a part-time so I did not have to interact with the product on a regular basis. However, Mavenlink is much more intuitive and requires little to no training prior to using it. It is also more flexible in its ability to display project status in a variety of ways.
Manvenlink is perfect for showing expenses and income over time and across people.
Manvenlink is adaptable for the integration and automation of the processes of each of our projects in order to optimize resources and improve operational performance.
Mavenlink allows us to determine if our projects are profitable or not, as well as save significant time by automating components such as recurring tasks and having templates, among other things.
Manvenlink is advantageous for our operations due to its simple portfolio management of our projects: manage several projects at once and receive a complete perspective of the development of each one at a glance.
Manvenlink kindly provides us with robust discussion threads, access restrictions, and built-in document management, allowing us to contextualize communications.
