Condo Manager vs. PayHOA

I am happy with the software and look forward to new features when we upgrade. I would love to see this be fully browser based and cloud based instead of server based. I would love to be able to log in on any device at any time. Currently we can't do that but we will have more features once we upgrade.

Incentivized

PayHOA may be well suited to small self-managed associations with only very basic needs. If you're looking for a association management software with proper accounting features and functionality, PayHOA will disappoint you as it has disappointed us

• Date base
• Accounting
• Emailing
• Tracking expenses

Incentivized

• Handles all of the accounting
• Communication with homeowners
• Banking

Incentivized

• Web portal
• Look of the dashboard
• exporting features

Incentivized

• Poor documentation
• Unreliable lockbox processing service
• Owners unable to access their own invoices online
• Limited accounting functionality
• No real A/P: cannot enter vendor bills separately
• Duplicate field names that don't replicate correctly across the software
• All owner payment options have additional charges

We are not only renewing but also upgrading.

Incentivized

See main review. Once you learn it you get the ability to use it quickly and well.

Incentivized

It is simple enough for users with little to no accounting experience with enough features for seasoned accountants to be able to do more.

Incentivized

They are usually repsonsive

Incentivized

Was not involved

Incentivized

Looked into Yardi but it wasn't worth switching at this point. We feel the new version of Condo Manager will serve us well and switching is always a pain to learn something new and things not transferring over properly.

Incentivized

We wanted to use CINC Systems (not mentioned above) but we're not yet at the scale where we can afford their higher cost. TownSq and FrontSteps were also beyond our budget due to smaller <500 unit count. We had a misperception that Buildium would be too expensive as well, but with our frustrations we reached out to Buildium and learned this was not necessarily the case. At the time, we selected PayHOA due to cost being within budget and having the appearance of being a comprehensive association management software. However the further we got into use of the software, the more issues, limitations, and frustrations we encountered. If it was not such a big effort to onboard the association already, we would have already switched to Buildium

• Ability to track
• Ability to expand
• Ability to use one software for everything

Incentivized

• Good ROI as a whole
• Some of the add on services are not worth the cost (ie, sending physical mail is overpriced).

Incentivized