Concrete CMS vs. Salesforce CMS

Concrete5 is perfect for a website that needs to be regularly updated without accessing the code, whether that be because a developer created your site for you, or because you yourself are a developer who wants to keep the time spent on updates down.

In my experience, it's less useful for modern web apps such as PWAs that would benefit more from technologies such as React and Vue.

Incentivized

If you have a large customer base and a large amount of data on each of your customers, it is really strong in creating personalized content that your salespeople can use in their pitch meetings—and then setting up workflows for automated for lifecycle journey creations to automatically go out to customers.

Incentivized

• Concrete5 has a modular editing system, so you can edit the pages without having knowledge of coding. You just pick the module you want to insert or edit and click where you want it to go.
• You are able to edit modules in an HTML format if you would like to, so if you have the knowledge you can have even more control over your modules.
• You can also edit entire page themes by selecting them from the page layout menu. This allows you a greater versatility of the pages on your site.

Incentivized

• Easy to use, just like Salesforce's other products. Many users can sit down and figure it out in no time, and with a little training become power users.
• Fast and secure - Salesforce is a leader in the cloud world so you get consistently fast results and security that is top notch in the industry.
• Accessible from anywhere - if you use cloud CMS already this is a no-brainer, but for those that do in-house CMS still, this is a major difference. Mobile access from anywhere on the planet without a VPN is something you just can't do without the cloud.

Incentivized

• Concrete5.6 websites have no good path to migrate to 5.7, short of manual content migration. This is a big problem and affected the user community negatively.
• Some features that were available as paid add-ons in 5.6, such as discussion forums and e-commerce shopping cart, are missing from newer versions 5.7/5.8.
• Starting to develop add-ons and customizations for Concrete5 can be challenging as 5.7/5.8 documentation is not yet complete.

Incentivized

• Organizations that are new to Salesforce need to be prepared for report building and other configurations. Customization is a great feature, but it can be overwhelming if not impossible for a brand new user.
• Salesforce Trailhead is robust but can be confusing and overwhelming.
• I'm currently comfortable with only using Salesforce CMS or any iteration on a desktop.

Incentivized

I have had nothing but good experiences with Concrete5. I have used it on several client websites and even several of my own sites. It is the leading CMS I will go to if I have a need to dynamically update content on a website by people who are typically untrained. They have solved every angst I had with the other solutions I have evaluated in the past and continue to be the simplest to implement and customize.

It will be too difficult to change to a different software. We are fully integrated, and if things are not working well, it would be way worse to try to move to a different platform.

Incentivized

Although there is a slight learning curve (as with any software), it is very easy to use once you get a hold of it. It is easy to upload and manage files (and other digital assets), and the drag-n-drop interface on the front-end is easy for end-users to understand

Incentivized

Strengths: - Intuitive for Salesforce Users – If you’re already working within the Salesforce ecosystem, the Salesforce CMS is easy to navigate, with a clean UI, drag-and-drop content management, and reusable assets for quick updates. - Seamless Integration – Since it connects natively with Experience Cloud, Marketing Cloud, and CRM, it allows for efficient multi-channel content distribution without needing extra third-party tools. - AI-Powered Personalization – The ability to deliver dynamic content based on user profiles and engagement data is a huge plus, making content delivery more relevant and impactful. Challenges: - Learning Curve for New Users – If you're not already familiar with Salesforce, the interface can feel overwhelming, requiring training to fully leverage all features. - Limited Customization & Workflow Automation – While it works well for structured content, advanced approval workflows and deep editorial customization are limited compared to enterprise CMS platforms like Adobe Experience Manager. - Media & Design Limitations – Salesforce CMS is not as robust for managing rich media-heavy content, which can be frustrating for teams needing more flexibility in multimedia presentation.

Incentivized

Since it's not tied to a central server (other than for authorizing updates and assigning licenses to specific sites), it's available pretty much 100% of the time.

Incentivized

Seen very least outages and it would took more time hardley not more than 10 mins that to with prior advance notice

Incentivized

The site works extremely well, the front end flies, searches and form submissions are very fast indeed. The reason its a 9 not a ten? the back end can be a little slow at times, and this is unfair, because for the backend to be so amazing, it has to do a huge amount of work!

Its very quick and not facing any issus in loading if we have good internet bandwidth then it works very well and doesnt gives any issues

Incentivized

Concrete5 is open-source and has an incredibly strong, polite, and supportive community. You can get an answer to nearly anything you want to do with Concrete5 by googling for it, searching the Concrete5 discussion forums or stack overflow, or posting your question to the forum. Members are very courteous and do not look down on those with less knowledge. And answers are always quick, informative, and supportive.

Incentivized

I've never really had to contact support. It's at the point where we have people in the organization that are our specific go-to inhouse support teams for Salesforce. Again, that goes back to what I said about there being a point where just too much is added to Salesforce that you have to hire someone to be the go-to person of Salesforce. There is only so much their support team can do for you. I wouldn't expect Salesforce Support to have any sort of understanding of the weird issues I deal with!

Incentivized

Since I attended training from one of our senior resource in organizations I didn't face any issues

Incentivized

N/A. I wasn't present for vendor-provided training.

Incentivized

It's important that any CMS is implemented by a skilled developer. Content management is not a commodity. One of the keys I've found with Concrete5 is to create a homogenous content-entry method (e.g. focus on in-context editing OR focus on using the Composer feature). This seems to make it more likely that site editors will be able to easily come back to editing after a layoff without having to "remember" too much.

Incentivized

I joined post the installtion so not aware much of it but as per feedback its not that hard to setup

Incentivized

I didn't have to spend too much time learning Concrete CMS, whereas I had to spend a long time learning other CMSs. After struggling to develop a plugin for WordPress, developing an add-on for Concrete CMS was piece of cake thanks to many available APIs. Making custom themes and blocks was much easier than WordPress.

Salesforce CMS is way better with both optimization and reporting both of which Sonar Scheduling lacked. Our ability to skill technician or prioritize was lacking with Sonar. The API was very delayed with Sonar so changes on the Gantt had a delay that would throw off other team members. Sonar was cheaper but Salesforce CMS is way more capable.

Incentivized

We've never run into issues no matter how many concurrent users!

Incentivized

• Even though the Concrete5 community is growing, it's still not up to the level as some of the other WCMS communities.
• More detailed statistics with historical data could be provided by the system.
• Concrete5 hihgly depends on Jquery. It makes it hard to upgrade the javascript library since the control panel depends on it.

• It has a smooth integration with Salesforce CMS application which can make it a positive for enhanced performance.
• It may require extensive training for new joiners and that can become costly for the organization.
• It also has automation features that reduce the distribution time by a significant number.

Incentivized