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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Concord

    Score3.1 out of 10
    Mid-Size Companies (51-1,000 employees)
    Concord delivers contract management for the 90% of agreements that don't need legal complexity. Founded in 2014, the company serves 1,500+ SMB and mid-market organizations (50-1,000 employees) across North America and Europe from offices in Austin and Paris. The platform combines contract creation, real-time collaboration, e-signature, and AI-powered review in a single workflow. Business users draft from templates, negotiate in-browser (no more Word attachments), and get AI review in 23…

    $399

    per month

    Icertis

    Score9.8 out of 10
    Enterprise companies (1,001+ employees)
    Icertis supports contract lifecycle management (CLM). The analyst-validated Icertis Contract Intelligence (ICI) platform aims to turn contracts from static documents into strategic advantage by structuring and connecting the critical contract information that defines how an organization runs. Icertis boasts users among iconic brands and disruptive innovators who use Icertis to fully realize the intent of their combined 7.5 million+ contracts worth more than $1 trillion, in 40+ languages and 90+…N/A
    Pricing
    ConcordIcertis
    Editions & Modules
    Essentials
    $399
    per month
    Business
    $699
    per month
    Enterprise
    Contact Sales
    Enterprise
    Contact sales@concord.app
    No answers on this topic
    Offerings
    Pricing Offerings
    ConcordIcertis
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    YesYes
    Entry-level Setup FeeNo setup feeRequired
    Additional DetailsConcord pricing includes implementation, services, and unlimited support. All Concord plans include unlimited documents and unlimited e-signatures.—
    More Pricing Information
    Community Pulse
    ConcordIcertis
    Considered Both Products
    Concord
    No answer on this topic
    Icertis
    No answer on this topic
    Key User Insights
    Would buy again
    No answers on this topic
    83%
    Would buy again
    10 Answers
    Delivers good value for the price
    No answers on this topic
    83%
    Delivers good value for the price
    5 Answers
    Happy with the feature set
    No answers on this topic
    92%
    Happy with the feature set
    11 Answers
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    43%
    Implementation went as expected
    3 Answers
    Features
    ConcordIcertis
    Contract Authoring
    Comparison of Contract Authoring features of Concord and Icertis
    Feature
    Concord
    8.7
    6 Ratings
    9% above category average
    Icertis
    7.5
    11 Ratings
    6% below category average
    Contract creation9.76 Ratings7.811 Ratings
    Contract templates8.06 Ratings8.510 Ratings
    Clause library/saved fields8.05 Ratings8.210 Ratings
    Guided logic9.11 Ratings5.49 Ratings
    Contract Collaboration
    Comparison of Contract Collaboration features of Concord and Icertis
    Feature
    Concord
    9.1
    6 Ratings
    9% above category average
    Icertis
    5.5
    13 Ratings
    40% below category average
    Contract sharing9.46 Ratings4.111 Ratings
    Contract editing8.46 Ratings6.99 Ratings
    Collaborating on contracts8.76 Ratings5.810 Ratings
    MS Word plug-in8.52 Ratings6.49 Ratings
    Approval process9.75 Ratings3.912 Ratings
    Interdepartmental workflows9.75 Ratings5.710 Ratings
    Contract Monitoring
    Comparison of Contract Monitoring features of Concord and Icertis
    Feature
    Concord
    9.0
    6 Ratings
    8% above category average
    Icertis
    6.2
    12 Ratings
    29% below category average
    Contract database8.76 Ratings6.711 Ratings
    Contract search7.76 Ratings6.511 Ratings
    Contract milestone reminders & alerts9.54 Ratings5.810 Ratings
    Custom contract reports9.54 Ratings5.09 Ratings
    Tracking contract status9.55 Ratings6.210 Ratings
    Compliance check9.11 Ratings6.97 Ratings
    Best Alternatives
    ConcordIcertis
    Small Businesses
    DocuSign CLM
    Score8.2 out of 10
    DocuSign CLM
    Score8.2 out of 10
    Medium-sized Companies
    DocuSign CLM
    Score8.2 out of 10
    DocuSign CLM
    Score8.2 out of 10
    Enterprises
    Conga CLM
    Score8.9 out of 10
    Conga CLM
    Score8.9 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    ConcordIcertis
    Likelihood to Recommend
    9.3
    (6 ratings)
    6.3
    (13 ratings)
    Usability
    9.7
    (3 ratings)
    8.2
    (2 ratings)
    Support Rating
    7.4
    (3 ratings)
    4.1
    (2 ratings)
    Ease of integration
    -
    (0 ratings)
    2.7
    (10 ratings)
    User Testimonials
    ConcordIcertis
    Likelihood to Recommend
    Concord
    Concord is honestly suited for all types of organizations because the software is flexible in its application and very easy to implement. In addition, Concord offers exceptional customer service with professionals who will work with you to ensure success, whether it be through training, problem-solving, or even finding ways to engage employees to maximize the benefit of the software. Most appreciated about Concord is their willingness to listen to their users to constantly evolve with new features or added functionality based on customer feedback.
    Incentivized
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    Icertis
    Icertis is well suited for organizations that have a large number of contracts to manage and need a centralized platform to manage them. It is particularly useful for organizations that need to track and manage contract expiration dates, renewals, and other important dates. It is also well suited for organizations that need to comply with regulatory requirements and need a platform to help with compliance.In terms of scenarios where Icertis may be less appropriate, it may not be the best fit for organizations with a small number of contracts to manage. It may also not be the best fit for organizations that need a high degree of customization, as the platform does have some limitations in terms of customization options. Additionally, Icertis may not be the best fit for organizations that want a platform that is focused on specific industries, such as construction or real estate, as it's more generic in nature.It's worth noting that Icertis is a powerful and flexible tool, and its suitability for a particular organization depends on the specific needs and requirements of that organization.
    Incentivized
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    Pros
    Concord
    • Templates are easy to create and utilize.
    • Concord has its internal e-signature tool.
    • Concord can group by template, active, in progress, etc. and color codes the same.
    Incentivized
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    Icertis
    • Contract Creation and Management: Icertis excels at streamlining the contract creation process. It allows users to easily create and manage contracts using pre-approved templates, which can be customized as needed. The platform also includes built-in e-signature capabilities, making it easy for all parties to sign and execute contracts electronically. This has greatly reduced the time and resources needed for contract management, and has enabled our organization to be more efficient in the contract creation process.
    • Contract Compliance: Icertis helps organizations stay compliant with regulatory requirements by providing real-time tracking and alerts for contract expiration dates, renewal dates, and other important dates. This feature has been particularly useful for our organization, allowing us to avoid costly contract renewals and stay compliant with legal requirements.
    • Analytics and Reporting: Icertis provides powerful analytics and reporting capabilities that allow organizations to gain valuable insights into their contract portfolio. These analytics and reports can be used to identify trends, track performance, and make more informed business decisions. This has been particularly beneficial for our organization, allowing us to better understand the performance of our contracts and make more strategic decisions.
    Incentivized
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    Cons
    Concord
    • Make it easier to find the templates from any page
    • Improve the search function--it's sometimes difficult to find specific documents when searching
    • Change back to "limited editor" and "no editing rights" when sharing documents; the new term of "viewer" makes it seem like nothing can be edited at all
    Incentivized
    Read full review
    Icertis
    • Some features are unnecessarily limiting. For example, the inability to delete records or change fields later if it turns out there has been a mistake in how the contract was entered or the term was described. The Icertis form fields are NOT the contract record that is required to be kept. If someone makes an error, they should be able to fix it. The contract itself doesn't change, and that is the business record.
    • Too much is built on the assumption that the person requesting the contract is the one with the control or ownership of the contract. It would be better if the person to whom the contract is submitted for review was the owner in the system.
    • Not all requests will in fact end with a contract. Sometimes requests are started and the project is abandoned or put on hold for a period of time. More status fields that reflect the reality of contracting would be helpful.
    Incentivized
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    Usability
    Concord
    Concord is extremely user friendly and saves me so much time! How else would I be able to manage all of the contracts for 9 different agencies all by myself?!?
    Incentivized
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    Icertis
    Some functionality could be achieved with less clicking, the change management could be done a bit a better for deployments
    Incentivized
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    Support Rating
    Concord
    I gave it a five because it was the closest to a neutral response. I have not had issues with Concord and have not had a reason to contact support, so I don't have an accurate opinion here. From my conversations with our legal team, it seems they have been able to work with the support team at Concord to get any potential issues resolved in a timely manner.
    Incentivized
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    Icertis
    super dependent on how much money you want to pay. The general regular support can usually take around one to two weeks to get an answer and sometimes that issue is fixed but the underlying issue is not addressed even if you call out that it is a repeated issue. It appears that sometimes support is not really trained in how your instance is set up so there can be a bit of back and forth just to be able to get the appropriate support.
    Incentivized
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    Alternatives Considered
    Concord
    I would rather not compare apples and apples nor apples and oranges, and just share Concord has been an excellent Contract Management System for current organization.
    Incentivized
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    Icertis
    In our organization, we chose Icertis over Ariba Contracts because of its comprehensive feature set and its advanced contract analytics capabilities. We found that Icertis provided us with more flexibility and customization options, which was important for our organization's specific needs. Additionally, the AI-driven contract insights provided by Icertis have been extremely helpful in helping us optimize business decisions and realize the full potential of our contracts.Another important factor is that Icertis is industry agnostic, while Ariba Contracts has a stronger presence in specific industries. Icertis is more suitable for a wider range of organizations and that's why in our fictional organization we selected it.Overall, both Icertis and Ariba Contracts are powerful contract management software solutions, but Icertis's advanced contract analytics and its flexibility and industry agnostic approach make it a better fit for our fictional organization.
    Incentivized
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    Return on Investment
    Concord
    • Since our implementation, I am saving a few hours a month in managing our IC contracts.
    • When people have questions about contracts, now it's clear "Hey, look in Concord" versus "Hey, does John or Sally have this contract?".
    Incentivized
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    Icertis
    • Since implementing the platform, we have seen a significant reduction in the time and resources spent on contract management. This has allowed us to reallocate these resources to other areas of the business, resulting in increased revenue.
    • Additionally, Icertis has helped us to improve our entitlement and obligations management, allowing us to better track and manage our contract expiration dates, renewals, and other important dates. This has helped us to avoid costly contract renewals and stay compliant with regulatory requirements, thereby protecting us against noncompliance and penalties.
    • The platform's built-in analytics and reporting capabilities have also been valuable in helping us to gain valuable insights into our contract portfolio, allowing us to make more informed business decisions. Additionally, the platform's contract intelligence has helped us to shorten our sales cycles, which has enabled us to close more deals in less time.
    Incentivized
    Read full review
    ScreenShots

    Concord Screenshots

    Screenshot of approval workflows. These help to decrease contract cycle times while guaranteeing correct signatures are secured, further driving compliance and protecting against risks.Screenshot of Concord's advanced reporting, used to gain greater insights into the data in contracts.Screenshot of the Concord Inbox, with a global search and advanced filtering to make organizing and finding documents easier, and to streamline completing contract-related tasks.Screenshot of the approval workflows that decrease contract cycle times while guaranteeing correct signatures are secured, further driving compliance and protecting against risks.Screenshot of online editing and redlining and a summary sheet with a discussion panel that keeps all conversations and changes tracked. A Word integration allows offline edits to also be tracked.Screenshot of an example of a fully executed contract with legally admissible e-signatures.

    Icertis Screenshots

    Screenshot of Intelligent Contract Set-up: Intelligent Contract Setup: Personalized, role-based experience for any type of user with flexibility models for complex organizationsScreenshot of Contract Operations: Self-service contracting with intelligent contract negotiations and bulk processing for quick responsesScreenshot of Governance Risk & Compliance: Enables users to proactively identify, assess and manage all contract risks and ensure the fulfillment of contractual obligations based on proactive insights from ICI’s compliance tools.Screenshot of Reporting & Dashboards: Improves visibility to reduces contract cycle times improve negotiation outcomes with dashboards and reportsScreenshot of Analyze Obligations: Obligations and fulfilments can be viewed from customized reports- across users, contract types, and statusScreenshot of Obligation Dashboard: Provides a 360-degree view of compliances with micro-actionable insights to the level of individual agreements