Computicate PSA vs. N-able MSP Manager

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Computicate PSA
Score 0.0 out of 10
N/A
Computicate is an out of the box Professional Services Automation (PSA) platform for MSPs from the small Dutch company of the same name.
$75.22
per month per user
N-able MSP Manager
Score 10.0 out of 10
N/A
N-able™ MSP Manager (formerly Solarwinds MSP Manager) is a cloud-based help desk and billing software for IT service providers, which includes a ticketing system, customer portal, technician mobile apps, billing tools, and reporting dashboards. MSP Manager offers a lightweight ticketing system with a quick entry feature that allows users to capture essential information such as customer name, service items, and issue details from any screen. Tickets can also be…N/A
Pricing
Computicate PSAN-able MSP Manager
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Computicate PSAN-able MSP Manager
Free Trial
YesYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsDiscount available for annual or multi-year contract.
More Pricing Information
Community Pulse
Computicate PSAN-able MSP Manager
User Ratings
Computicate PSAN-able MSP Manager
Likelihood to Recommend
-
(0 ratings)
4.0
(4 ratings)
Support Rating
-
(0 ratings)
3.9
(2 ratings)
User Testimonials
Computicate PSAN-able MSP Manager
Likelihood to Recommend
Computicate PSA
No answers on this topic
N-able
It's a good company to grow with because as needs change there are more features available.
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Pros
Computicate PSA
No answers on this topic
N-able
  • Web Based
  • Automated Ticket creation
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Cons
Computicate PSA
No answers on this topic
N-able
  • It is just simply too slow! The web interface requires patience, even when moving between tabs or menu choices. This is by far the biggest detracting element of MSP Manager.
  • Input customization -- I would like the settings pages to allow me to customize some input screens, especially the Ticket Entry window. The "Quick Ticket" entry is missing a few key items I want in a trouble ticket, and the full ticket entry window has numerous fields I never use or are always the same, and so it just takes more time and effort than is necessary.
  • Both the asset tracking and the knowledge base should be more robust and integrally tied into the RMM console, so that licenses, serial numbers, procedures, network data are quick and simple to access from either interface.
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Support Rating
Computicate PSA
No answers on this topic
N-able
They're good at resolving issues when they arise.
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Alternatives Considered
Computicate PSA
No answers on this topic
N-able
MSP Manager is a fully serviced paid option. Spiceworks is a free helpdesk. They both are very useful, but a company can just outgrow Spiceworks.
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Return on Investment
Computicate PSA
No answers on this topic
N-able
  • We have had to spend time and resources to create our own reports, as MSP Manager does not have them.
  • Searching for a ticket requires scrolling, wasting time
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ScreenShots

N-able MSP Manager Screenshots

Screenshot of N-able MSP Manager Dashboard