ComplyCube vs. FastPass IVM (Identity Verification Manager)

ComplyCube is a great solution for financial organizations that need to comply with regulations related to fraud prevention, AML, and terrorist financing prevention. It's a lifesaver when it comes to handling a large volume of data related to customer onboarding and KYC checks. By bringing all compliance needs into one platform, ComplyCube makes things easier, more efficient, and saves a lot of money in the process.

Having had attempts to break though the Help Desk calling as a fake user aking for a new password - the benefit is to keep social engeneering away from the Help Desk. IVM counters that issue.

• Our previous vendor's solution lacked many of the enterprise features we required. ComplyCube was able to address all of these deficiencies. Not only did it provide us with the enterprise-level features we required, but it also proved to be more compliant with AML/KYC regulations.
• The platform was easy to use for both our end customers and back-office teams, which was a significant advantage in terms of user adoption and productivity.

• FastPass IVM (Identity Verification Manager) enable users to securely reset their passwords by verifying their identity using multi factor authentication
• An employee forgets their Active Directory password. Instead of calling the IT helpdesk, they go through a self-service portal where they verify themselves via an OTP

• Though I have no major complaints, I do have a minor suggestion for improvement. It would be beneficial to have a native BI connector for Tableau to facilitate MI extraction. Currently, we use ComplyCube's API in Tableau Dashboards, which is already an improvement over our previous system. However, a native connector would further enhance the speed and efficiency of our data exploration.

My team and I are pleased with ComplyCube - it helped us with the following:

• Automate customer and corporate onboarding
• Reduce operational risk and manual tasks
• Streamline our processes across multiple geographies
• Provides insights and helpful information on our corporate customers

While doing all the above, they've demonstrated excellent service, which is why we renewed with ComplyCube and will keep doing in the future, should they maintain the same service quality

The platform is intuitive and user-friendly, making it easy to navigate and complete tasks efficiently. The customization options and flexibility of the verification workflows also add to the ease of use, as they allow us to tailor the platform to our specific business needs. Additionally, the reporting capabilities are detailed and straightforward, providing valuable insights for compliance monitoring.

Basically we have had a good implementation and it works

We have not had a single unplanned downtime or issue since we've partnered with ComplyCube.

ComplyCube checks are super fast. Their SLAs are public and can confirm most checks take seconds. It's one of the fast identity verification vendors we've ever worked with.

The ComplyCube support team has been and continues to be very responsive, knowledgeable, and helpful whenever we have any questions or require assistance regularly. We currently work with several vendors across our various global operations, but I would easily single out ComplyCube's support as being the best my team and I dealt with

Training was conducted via MS Team, and the instructor was helpful and demonstrated strong knowledge in the AML and platform space.

The training was on point in terms of depth and covered all the aspects we were after. The platform provides a range of resources to help new users get up to speed, including training videos, documentation, and live calls.

Implementation was hassle-free as the API well document and support were on hand.

ComplyCube presented itself as the most comprehensive solution for our KYC needs - their services are granular across all their services. All the vendors assessed tended to offer granularity on a couple of features but were quite basic in other areas. As we wanted to reduce the number of external vendors and relations, a one-stop shop like ComplyCube was ideal.

We have a customer that uses our integration of ComplyCube, and they perform millions of checks per year across a number of countries.

• It was all positive, given the startup program credits received!
• It saved us time too, as our manual processes have now been automated, which frees up the team to do other tasks
• The onboarding experience had evidently improved our conversion rates