Communique Conferencing vs. Splash Event Marketing Platform

The platform is well suited for delivering a unique and elevated experience for guests. Also, events with 200+ attendees. I would not recommend using Communique for simple and very small events. There are dozens of cheap options for these.

When we first started using Splash Event Marketing Platform, the platform showed great promise and worked well for our team’s needs. However, over the past year, we’ve encountered issue after issue—many of which are described by support as problems “no one else has ever experienced.” Unfortunately, this has happened frequently, making it difficult to trust the platform for consistent execution.

• Delivering a unique and elevated experience by using a platform with a unique look and feel.
• The platform capsulizes everything and makes information easily accessible.
• It's the team support that keeps us coming back. We have a dream team which is why our events go off so well without a hitch.

• Their support team is very friendly and helpful. They get back to me within a couple of hours and have lots of resources to help remotely.
• I like being able to check people in on mobile.
• Their templates make it easy to design something cool. I'm not a trained designer, but using Splash templates lets me create cool invitations that look very well designed.

Incentivized

• Nice to add personal agenda, which is on the roadmap this year

• When designing a landing page for an event, the functionality of the layout page is quite finicky. I would love to see the ability to add features to certain text boxes become more fluid.
• The formatting across the layout page is not always consistent, specifically text sizing.
• I had an issue with an account, and the support team took an extremely long time (2+ months) to produce a remedy for the issue I was experiencing.

Incentivized

Because easy to interface and easy to manage Splash platform and individual event platform and easy to integrate with third party software such as Adobe Marketo and others softwares. Easy to maintain status and easy to relate with Salesforce campaign through Marketo . Useful in lead capturing and generation and so on we can enable business through splash.

Incentivized

Usability is critical with virtual events both for our team to set up and administer as well as for our attendees. Communique Conferencing is easy for our team to administer. We survey our attendees during and after virtual events. The feedback regarding usability is very positive.

The platform works, and it is a good system. I think there is always room for improvement. and I would like to see them up their client resolutions when it comes to problems with using the system. and see them take a more aggressive approach to addressing the clients changing needs

Incentivized

The Communique project team is

• Knowledgeable
• Responsive
• Willing to go above and beyond to make our events successful

We love working with our account manager and priority support to answer questions efficiently and speedily. Our account manager works with us on larger and bigger picture initiatives for our instance, where the priority support is always there when you're stuck with a feature or setup, it's been great to share this resource with our global network of hosts internal and external to the company.

We found out the hard way that there's a lot of smoke and mirrors in the virtual event space. We had no idea the level of proper vetting we should have done before hosting a client event with our reputation on the line.

• Support: The PM was located in our time zone and way more responsive.
• Platform: It's hard to assess platforms on one 60-minute demo. When it came down to hosting a virtual event there were a lot of limitations with the other platforms (e.g., no ability for booth reps to proactively chat with visitors, no ability to search for other attendees, no ability to send broadcast messages to communicate to attendees during live days, etc.). Communique Conferencing had all of these and was easy for attendees to use.
• Data security: We are a financial firm, so data security is huge. We did not realize the lack of basic attendee data security with some of the other platforms until our IT team performed and assessment. Communique Conferencing was one of the only platforms that passed.

We used to use Eventbrite to manage our events before we were switched into using Splash. It was much easier to use, had a consistent usability structure for creating events and getting users to sign up. While it wasn't as customizable in terms of the landing page or email design, it did the job without any issues. We didn't necessarily select to use Splash, but our event coordinators at Hubspot chose the platform for us! If we could go back, we would.

Incentivized

• Higher attendance - Extend the geographic reach of our events
• Wow factor - Position our firm as leading edge
• Thought leadership - The webinar component helps deliver engaging presentations
• Analytics - Everything is tracked for amazing metrics

• Positive: We've now been able to track whether people who attend our events eventually become donors to our organization, which is HUGE for measuring event ROI and the time horizons for a donation.
• Negative: Can't think of any negative impacts on our business objectives. It solves the problem it is designed for, and continues to improve.

Incentivized