Communique Conferencing vs. Influitive

The platform is well suited for delivering a unique and elevated experience for guests. Also, events with 200+ attendees. I would not recommend using Communique for simple and very small events. There are dozens of cheap options for these.

We have seen success with information sharing. Giving customers another way to access our resources has been a huge help for them. While we see good engagement numbers there are still some limitations to getting our advocates to complete the 'harder' challenges, like a testimonial or reference

Incentivized

• Delivering a unique and elevated experience by using a platform with a unique look and feel.
• The platform capsulizes everything and makes information easily accessible.
• It's the team support that keeps us coming back. We have a dream team which is why our events go off so well without a hitch.

• It gives us the opportunity to share valuable content with our users. (e.g. first looks at e-books, white papers, announcements of webinars, etc.)
• It allows us to easily collect feedback and insights from our community members through a variety of activity types.
• It makes it simple for us to reward our customers for helping each other, and our org, through a rewards store that easily connects to an outside vendor.

Incentivized

• Nice to add personal agenda, which is on the roadmap this year

• Challenge Digest- I would really like to have the digest have a little more functionality. Such as being able to move around the challenges, maybe move them to the top rather than the bottom.
• The challenge image/the channel image- This is a feature I would really like to have more user-friendly, especially the crop feature. This feature is not very easy to use, so I have to go to another platform to re-size it. It would be so much easier if I could do this all within Influitive.
• Sign In Page Profile Fields- I would like to be able to easily rearrange the fields rather than needing to reach out to support so that they can update on their end. While I appreciate that they can do this, it would be easier and faster if I could have the ability to do it myself.
• Support-is AMAZING! But it would be great if they were more ways that an admin could be able to tweak certain pages rather than waiting till the engineering has time to update. I work on a tight timeline and it's hard to go back to the stakeholders and inform them that what they want can't be handled right away. Again I completely understand that other companies also have urgent requests, but if the admin had more capabilities then we wouldn't have to go to support as much.

Incentivized

I really like working with Influitive and with AdvocateHub. Their support staff is awesome and everyone I have come into contact with at the company has been friendly and supportive. Their corporate interactions with customers model their product philosophy incredibly well. I am very satisfied and trust in their attention to me as a customer.

Usability is critical with virtual events both for our team to set up and administer as well as for our attendees. Communique Conferencing is easy for our team to administer. We survey our attendees during and after virtual events. The feedback regarding usability is very positive.

Overall, Influitive is very easy to use for customers. There's a bit of a learning curve for new admins, but that's only because Influitive isn't always intuitive. The UI is confusing in certain places. I expect something to be in one place, and I find it somewhere else entirely. This is the only reason my usability rank isn't higher

Incentivized

Yes, always available and extremely quick. The availability is 10 on 10 for sure. We also have situations where their team might not be working or on a holiday, but if we have an event, they are available and ensure smooth running. That is the beauty of having Influitive take care of you.

Incentivized

Influitive AdvocateHub interacts with Blackbaud Champions and is an on-time response system. What I mean by that is once data is entered in Influitive AdvocateHub, it is updated in real time and I can access a computer and the data is there immediately. Sometimes the rewards do not show up right away and I am under the assumption that the delay is caused by an influx of traffic.

Incentivized

The Communique project team is

• Knowledgeable
• Responsive
• Willing to go above and beyond to make our events successful

I have never had an issue, small or large, that the Influitive support team hasn't taken seriously and given their attention to. Engagement with support is generally quick and painless. There is also a great user community that is monitored to some degree, and general questions are often already available there or answered in short order.

Incentivized

I was taught and made to show all features that could help me learn more about the platform and this was great hands-on training for me. I picked up things faster than others and did have time to create challenges and make changes while someone was around to supervise and help.

Incentivized

The training was extensive and gave me the knowledge/ skills that I needed in order to implement my advocacy program using Influitive's Advocate Hub. I also meet on a regular basis with my Customer Success Manager. My Success Manager helps give me ideas for my program and helps me ensure that it's successful. Influitive is really invested in my success. They act more like a partner than a vendor

I think some of the key insights I can put forward are all aligned to simply being organized. Make sure you have a well thoughts out plan where you have taken all factors into account. Prioritize the list of deliverables, and make sure you have all the right people alighed to assist internally & externally. If you have a well organized plan you will be set up for success.

We found out the hard way that there's a lot of smoke and mirrors in the virtual event space. We had no idea the level of proper vetting we should have done before hosting a client event with our reputation on the line.

• Support: The PM was located in our time zone and way more responsive.
• Platform: It's hard to assess platforms on one 60-minute demo. When it came down to hosting a virtual event there were a lot of limitations with the other platforms (e.g., no ability for booth reps to proactively chat with visitors, no ability to search for other attendees, no ability to send broadcast messages to communicate to attendees during live days, etc.). Communique Conferencing had all of these and was easy for attendees to use.
• Data security: We are a financial firm, so data security is huge. We did not realize the lack of basic attendee data security with some of the other platforms until our IT team performed and assessment. Communique Conferencing was one of the only platforms that passed.

The challenges were a big factor in our decision. We wanted to have a place users could consume and contribute, and not just browsing articles and moving on. We wanted them to be able to interact with the content, and each other. Many community platforms are just forums. We wanted something way more memorable and robust.

Incentivized

When I stayed using we only had a hundred or so Advocates and now we have 2100+. Pretty amazing product!

• Higher attendance - Extend the geographic reach of our events
• Wow factor - Position our firm as leading edge
• Thought leadership - The webinar component helps deliver engaging presentations
• Analytics - Everything is tracked for amazing metrics

• Increased social proof is definitely a big one as this pertains specifically to my role. I've moved my program from collecting testimonials, case studies, success stories, etc. in a somewhat random, happen-stance way to primarily (90%) drawing from our Influitive members.

Incentivized