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Comcast Business SmartOffice vs. UniFi WiFi Access Points

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Comcast Business SmartOffice

    Score8.3 out of 10
    N/AComcast Business SmartOffice products include a video surveillance solution (Comcast Video Monitoring) as well as the WiFi Pro guest hotspot and wifi analytics solution.N/A

    UniFi WiFi Access Points

    Score8.6 out of 10
    N/AUbiquiti Networks in San Jose provides the UniFi wi-fi access points. The enterprise products support 1,000+ client capacity, long-range 6 GHz performance, and 10 GbE PoE connectivity with native high availability architecture for critical enterprise environments.N/A
    Pricing
    Comcast Business SmartOfficeUniFi WiFi Access Points
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    Comcast Business SmartOfficeUniFi WiFi Access Points
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details
    More Pricing Information
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    Cisco Aironet 1800 Series Access Points (discontinued)
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    Cisco Meraki MR Wireless Access Points
    Score9.2 out of 10
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    User Ratings
    Comcast Business SmartOfficeUniFi WiFi Access Points
    Likelihood to Recommend
    8.3
    (3 ratings)
    9.0
    (39 ratings)
    Likelihood to Renew
    8.0
    (1 ratings)
    -
    (0 ratings)
    Usability
    -
    (0 ratings)
    9.0
    (4 ratings)
    Support Rating
    -
    (0 ratings)
    6.9
    (6 ratings)
    User Testimonials
    Comcast Business SmartOfficeUniFi WiFi Access Points
    Likelihood to Recommend
    Comcast Business
    It is well suited for small, medium, or even large business environments. For private or end-to-end services, Comcast Business SmartOffice services offer great applications and services to suit any need. As a larger business nonprofit education environment, Comcast has offered reliable and affordable services. Whether with wireless (wifi) or smart intelligent video monitoring services, Comcast Business SmartOffice has been great.
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    Ubiquiti Networks
    I love the equipment for small-scale commercial solutions and quality without the price tag. I might not recommend their products for a large organization with multiple locations and servers. However, the GUI interface will allow remote access and setup across the network. I think this is a great solution for small businesses and families or home office solutions, provided there is some IT knowledge for setup and maintenance.
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    Pros
    Comcast Business
    • Secure monitoring.
    • General ease of connection.
    • Customer support.
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    Ubiquiti Networks
    • Ubiquti WLAN is very easy on setup for fast deployment.
    • The monitoring software is offered at different level. Cloudkey, or just throwing up their free controller on a PC somewhere.
    • It also does a great job of publishing timely updates to firmware, and addressing bug issues.
    • The ease of the interface, without adding a bunch of fluff, makes this literally the best out there in my opinion.
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    Cons
    Comcast Business
    • Would be nice if there was a more robust firewall option.
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    Ubiquiti Networks
    • Initial configuration of access points can be rather tricky. Each one I have installed was a complete pain to get setup and connected with the UniFi Controller software. I never worked out what causes me problems, but thankfully once I've stumbled through the correct procedure, it does work completely reliably after that, for years on end.
    • The UniFi Controller software will nag you to share usage data. When offered to opt-in, I choose not to do so, but you'll eventually be nagged again on a future login.
    • Some of the 'tooltips' within the Controller software could be more informative.
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    Likelihood to Renew
    Comcast Business
    It's a great and reliable product for any size business. While the billing and support can be increased and better, the overall product is fantastic and can be leveraged to gain for any company size. services are somewhat affordable and are reliable to anyone that needs them. Comcast Business SmartOffice is great.
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    Ubiquiti Networks
    No answers on this topic
    Usability
    Comcast Business
    No answers on this topic
    Ubiquiti Networks
    Ubiquiti makes great Access points at various tiers provided far better coverage and throughput than consumer-grade wireless repeaters and routers. We have not had any performance complaints from guests or from the administration who use the wifi on a daily basis.
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    Support Rating
    Comcast Business
    No answers on this topic
    Ubiquiti Networks
    Ubiquiti support is minimal, which is said to help decrease the cost of the equipment. However, with many reports of emails going directly to the Ubiquiti support line taking days to hear a response, you're better off either engaging with the community forums for help from fellow UniFi users or reaching out to a reseller that has training on the equipment that can assist.
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    Alternatives Considered
    Comcast Business
    The ease of use is pretty remarkable when it comes to using this product. I have used other security monitoring systems in the past but Comcast Business SmartOffice is pretty unique with its ease of use. I recommend it to anyone and think it has less buffering speed than other systems in the past I have used.
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    Ubiquiti Networks
    Ubiquiti is overall easier to work with. There is no special training needed to accomplish many of the things required with a Cisco product. Since my time is stretched thin, I need something that I can manage without being weighed down by command-line communications. Also, I am able to use my wireless devices to maintain every Ubiquiti device on my network.
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    Return on Investment
    Comcast Business
    • ROI was great. No additional equipment needed to provide WiFi.
    • Bandwidth cost is great.
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    Ubiquiti Networks
    • Can't say it enough, prices are awesome, so ROI is very high IMHO.
    • Remote cloud management allows me to service more clients at greater distances.
    • Project estimates become much more attractive when you can show the savings vs more expensive solutions.
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    ScreenShots